The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
The mechanism of trust and distrust formation and their relational outcomes
Overview
Integrity signals
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Trust is characterized by hope, faith, or assurance, and distrust by scepticism, fear, suspicion or vigilance.
“Among others, trust is characterized by hope, faith, or assurance, and distrust by scepticism, fear, suspicion or vigilance (Benamati et al., 2006;Cho, 2006;Lewicki et al., 1998).”
From Trust, distrust, and appropriate reliance in (X)AI: A conceptual clarification of user trust and survey of its empirical evaluation (2025) · cites this paper as Cho, 2006
Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Logistics Service Quality as a Segment-Customized Process
Mentzer, J. T., Flint, D. J., & Hult, G. T. M. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.82.18390 · Cited by 1,009
Trust and Distrust Definitions: One Bite at a Time
Harrison McKnight, D., & Chervany, N. L. (2001) · Lecture Notes in Computer Science · doi:10.1007/3-540-45547-7_3 · Cited by 747
Flagged first, then by citations
Cited by
Sorted by citations
Challenges and barriers in virtual teams: a literature review
Morrison-Smith, S., & Ruiz, J. (2020) · SN Applied Sciences · doi:10.1007/s42452-020-2801-5 · Cited by 633
Perceived risk and trust associated with purchasing at electronic marketplaces
Verhagen, T., Meents, S., & Tan, Y.-H. (2006) · European Journal of Information Systems · doi:10.1057/palgrave.ejis.3000644 · Cited by 270
Wang, W., & Benbasat, I. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240410 · Cited by 241
The effect of social presence and chatbot errors on trust
Toader, D.-C., Boca, G., Toader, R., Măcelaru, M., Toader, C., Ighian, D., & Rădulescu, A. T. (2019) · Sustainability · doi:10.3390/su12010256 · Cited by 233
Trust and distrust on the web: User experiences and website characteristics
Seckler, M., Heinz, S., Forde, S., Tuch, A. N., & Opwis, K. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.11.064 · Cited by 223
Chakraborty, R., Lee, J., Bagchi-Sen, S., Upadhyaya, S., & Raghav Rao, H. (2016) · Decision Support Systems · doi:10.1016/j.dss.2015.12.007 · Cited by 165
Choi, O.-K., & Cho, E. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2018.09.032 · Cited by 136
Gupta, P., Yadav, M. S., & Varadarajan, R. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2009.02.001 · Cited by 96
Is distrust the negation of trust?: the value of distrust in social media
Tang, J., Hu, X., & Liu, H. (2014) · Proceedings of the 25th ACM conference on Hypertext and social media · doi:10.1145/2631775.2631793 · Cited by 91
Visser, R., Peters, T. M., Scharlau, I., & Hammer, B. (2025) · Cognitive Systems Research · doi:10.1016/j.cogsys.2025.101357 · Cited by 58
Tang, J., & Liu, H. (2015) · Synthesis Lectures on Information Security, Privacy, and Trust · doi:10.2200/s00657ed1v01y201507spt013 · Cited by 53
Cheng, Y., & Chen, Z. F. (2021) · Online Information Review · doi:10.1108/oir-04-2020-0130 · Cited by 45
Exploring the impact of social axioms on firm reputation: a stakeholder perspective
West, B., Hillenbrand, C., Money, K., Ghobadian, A., & Ireland, R. D. (2016) · British Journal of Management · doi:10.1111/1467-8551.12153 · Cited by 40
Metadata
- Authors
- CHO, J.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2006
- Volume
- 82
- Issue
- 1
- Pages
- 25-35
- ISSN
- 0022-4359
- Cited by
- 336
- References
- 4
- Language
- en
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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