The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Consumer trust, value, and loyalty in relational exchanges
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196
eTailQ: dimensionalizing, measuring and predicting etail quality
Wolfinbarger, M., & Gilly, M. C. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00034-4 · Cited by 2,340
E-satisfaction and e-loyalty: A contingency framework
Anderson, R. E., & Srinivasan, S. S. (2003) · Psychology & Marketing · doi:10.1002/mar.10063 · Cited by 2,310
Building consumer trust online
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999) · Communications of the ACM · doi:10.1145/299157.299175 · Cited by 2,132
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Devaraj, S., Fan, M., & Kohli, R. (2002) · Information Systems Research · doi:10.1287/isre.13.3.316.77 · Cited by 1,205
A Framework for Customer Relationship Management
Winer, R. S. (2001) · California Management Review · doi:10.2307/41166102 · Cited by 868
The Value of Privacy Assurance: An Exploratory Field Experiment1
Hui, K.-L., Teo, H. H., & Lee, S.-Y. T. (2007) · MIS Quarterly · doi:10.2307/25148779 · Cited by 614
Cited by
Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality
Al-Adwan, A. S., & Al-Horani, M. A. (2019) · Information · doi:10.3390/info10120380 · Cited by 86
Simjanović, D. J., Zdravković, N., & Vesić, N. O. (2022) · Axioms · doi:10.3390/axioms11030105 · Cited by 25
University of Electronic Science and Technology of China, Ziaullah, M., Feng, Y., Akhter, S. N., Khan, M. F., & University of Electronic Science and Technology of China (2014) · Journal of Competitiveness · doi:10.7441/joc.2014.04.01 · Cited by 22
Critical Success Factors of Open Markets on the Internet in Terms of Buyers
Ha, S. H., & Liu, L. T. (2010) · IFIP Advances in Information and Communication Technology · doi:10.1007/978-3-642-16283-1_31 · Cited by 6
Metadata
- Authors
- Kim, J., Jin, B., & Swinney, J. L.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2009-07
- Volume
- 16
- Issue
- 4
- Pages
- 239-247
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2025348689
- Cited by
- 521
- References
- 11
- FWCI
- 32.41
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The role of etail quality, e-satisfaction and e-trust in online loyalty development process. https://app.cochat.ai/papers/10.1016/j.jretconser.2008.11.019
- The paper
- Kim, J., Jin, B., & Swinney, J. L. (2009). The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2008.11.019
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
