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Cited by 22Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

An Empirical Study on Exploring Relationship among Information Quality, E-satisfaction, E-trust and Young Generation’s Commitment to Chinese Online Retailing

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University of Electronic Science and Technology of China, Ziaullah, Muhammad, Feng, Yi, Akhter, Shumaila Naz, Khan, Muhammad Fahad, University of Electronic Science and Technology of China·2014·Journal of Competitiveness
DOI 10.7441/joc.2014.04.01
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Abstract

The purpose of this study is to investigate the relationship among online retailing information quality, e-satisfaction, e-trust and young generation customer's commitment in mainland China.The study variables have considerable importance in e-tailers performance.The data were collected based on a sample of 383 students from Chinese universities during the first quarter of 2014.We used confirmatory factor analysis (CFA) and structural equation modeling (SEM) to evaluate the hypotheses about the relationship among model constructs.Thus, all the hypotheses developed in the study were positively confirmed except one.Therefore, the investigated variables are reinforcing the theory and previous research in this field.This study reveals interesting implications of information quality, e-satisfaction, e-trust and customers commitment that are useful to both academicians and practitioners.

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  • The positive relationship between platform qualities and trust has been well-validated across a variety of e-commerce contexts.

    “The positive relationship between platform qualities and trust has been well-validated across a variety of e-commerce contexts”

    From Why people participate in the sharing economy: an empirical investigation of Uber (2018) · cites this paper as Muhammad et al., 2014

    The results section (“We used SPSS and AMOS-IBM version 21”) reports a positive relationship between website information quality and e-trust in Chinese online retailing. But §2.1 notes that a cited study found a positive effect of information design on trust in Canada, not in China or Germany. This paper therefore supports a relationship for one platform quality in its studied context, not the claim that platform qualities have been well-validated across a variety of contexts. (LLM, conf=0.88)

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Cited by

Sorted by citations

Authors
University of Electronic Science and Technology of China, Ziaullah, M., Feng, Y., Akhter, S. N., Khan, M. F., & University of Electronic Science and Technology of China
Affiliations
University of Electronic Science and Technology of China (CN)
ORCID
Feng, Yi
Venue
Journal of Competitiveness
Publisher
Tomas Bata University in Zlin
Published
2014-12-31
Volume
6
Issue
4
Pages
3-18
ISSN
  • 1804-171X (ISSN-L)
  • 1804-1728
DOI
10.7441/joc.2014.04.01
OpenAlex
W2183336507
Cited by
22
References
4
Citations by year
2026: 1 · 2024: 1 · 2023: 3 · 2021: 2 · 2020: 4 · 2019: 4 · 2018: 5 · 2017: 1 · 2016: 1
FWCI
1.27
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • Journal of Competitiveness (publishedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords
information quality, e-satisfaction, online trust, customer commitment, online retail, e-commerce, young consumers, university students, Chinese consumers

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