A value-based view of the smart PSS adoption: a study of smart kitchen appliances
Open accessThe claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The proposed framework and each of its elements were validated through a case study on a smart coffee vending machine.
“The proposed framework and each of its elements were validated through a case study on a smart coffee vending machine, highlighting the increasing interest of major international manufacturers in smart appliances, due to their significant market growth potential (Yu and Sung 2023).”
From AdaptUI: A Framework for the development of Adaptive User Interfaces in Smart Product-Service Systems (2024) · cites this paper as Yu and Sung 2023
The Method section (Questionnaire and data collection; page unavailable) says the study used an online survey of people who had used smart kitchen appliances, not a case study of a smart coffee vending machine. The reported method therefore contradicts the claimed means of validation. (LLM, conf=0.88)
Checked by a reasoning model — may be wrong.
Experimental — accuracy not yet measuredYu and Sung (2023) found a robust correlation between adoption and usage of S-PSS and perceived usefulness and flexibility of these systems in catering to users' specific needs.
“Their research involved a survey with a sample of over 500 participants, and the results revealed a robust correlation between the adoption and usage of S-PSS and the perceived usefulness and flexibility of these systems in catering to users' specific needs.”
From AdaptUI: A Framework for the development of Adaptive User Interfaces in Smart Product-Service Systems (2024) · cites this paper as Yu and Sung (2023)
The Method reports 518 valid survey responses, and the Results find significant positive relationships between perceived usefulness and flexibility and adoption intention. However, the Results and Discussion say neither perceived usefulness nor flexibility had a significant direct effect on actual use; their effects on use were fully mediated by adoption intention. The claim blurs that distinction by describing a robust correlation with both adoption and usage. (LLM, conf=0.88)
Experimental — accuracy not yet measured
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989) · Management Science · doi:10.1287/mnsc.35.8.982 · Cited by 25,709 · see citing works
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292 · see citing works
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102 · see citing works
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012) · MIS Quarterly · doi:10.2307/41410412 · Cited by 15,756 · see citing works
Estimating nonresponse bias in mail surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.1177/002224377701400320 · Cited by 10,390 · see citing works
Technology Acceptance Model 3 and a Research Agenda on Interventions
Venkatesh, V., & Bala, H. (2008) · Decision Sciences · doi:10.1111/j.1540-5915.2008.00192.x · Cited by 8,159 · cited 2× · see citing works
“2001; Venkatesh and Bala 2008; Venkatesh et al.”
BackgroundService-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824 · see citing works
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
Babin, B. J., Darden, W. R., & Griffin, M. (1994) · Journal of Consumer Research · doi:10.1086/209376 · Cited by 6,020 · see citing works
Prediction of goal-directed behavior: Attitudes, intentions, and perceived behavioral control
Ajzen, I., & Madden, T. J. (1986) · Journal of Experimental Social Psychology · doi:10.1016/0022-1031(86)90045-4 · Cited by 5,718 · see citing works
Effects of externally mediated rewards on intrinsic motivation.
Deci, E. L. (1971) · Journal of Personality and Social Psychology · doi:10.1037/h0030644 · Cited by 4,170 · see citing works
A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires
Hinkin, T. R. (1998) · Organizational Research Methods · doi:10.1177/109442819800100106 · Cited by 4,095 · see citing works
The theory of planned behavior: Frequently asked questions
Ajzen, I. (2020) · Human Behavior and Emerging Technologies · doi:10.1002/hbe2.195 · Cited by 3,347 · see citing works
Merrifield, P. R., & Harman, H. H. (1969) · American Educational Research Journal · doi:10.2307/1161864 · Cited by 2,574 · see citing works
Value-based Adoption of Mobile Internet: An empirical investigation
Kim, H.-W., Chan, H. C., & Gupta, S. (2007) · Decision Support Systems · doi:10.1016/j.dss.2005.05.009 · Cited by 2,084 · see citing works
Extending the technology acceptance model: the influence of perceived user resources
Mathieson, K., Peacock, E., & Chin, W. W. (2001) · ACM SIGMIS Database: the DATABASE for Advances in Information Systems · doi:10.1145/506724.506730 · Cited by 1,099 · see citing works
Patil, P. P., Tamilmani, K., Rana, N. P., & Raghavan, V. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102144 · Cited by 933 · see citing works
Customer‐perceived value in industrial contexts
Lapierre, J. (2000) · Journal of Business and Industrial Marketing · doi:10.1108/08858620010316831 · Cited by 695 · see citing works
A systematic review of the smart home literature: A user perspective
Marikyan, D., Papagiannidis, S., & Alamanos, E. (2019) · Technological forecasting & social change · doi:10.1016/j.techfore.2018.08.015 · Cited by 633 · see citing works
Developing a general extended UTAUT model for M-payment adoption
Al-Saedi, K., Al‐Emran, M., Ramayah, T., & Abusham, E. E. A. A. (2020) · Technology in Society · doi:10.1016/j.techsoc.2020.101293 · Cited by 592 · see citing works
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Algharabat, R. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.08.026 · Cited by 576 · see citing works
Rafique, H., Almagrabi, A. O., Shamim, A., Anwar, F., & Bashir, A. K. (2019) · Computers & Education · doi:10.1016/j.compedu.2019.103732 · Cited by 546 · see citing works
Boksberger, P. E., & Melsen, L. (2011) · Journal of Services Marketing · doi:10.1108/08876041111129209 · Cited by 485 · see citing works
How perceived trust mediates merchant's intention to use a mobile wallet technology
Singh, N., & Sinha, N. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.101894 · Cited by 426 · see citing works
A systematic design approach for service innovation of smart product-service systems
Zheng, P., Lin, T.-J., Chen, C.-H., & Xu, X. (2018) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2018.08.101 · Cited by 414 · see citing works
Kamalaldin, A., Linde, L., Sjödin, D., & Parida, V. (2020) · Industrial Marketing Management · doi:10.1016/j.indmarman.2020.02.004 · Cited by 412 · see citing works
A survey of smart product-service systems: Key aspects, challenges and future perspectives
Zheng, P., Wang, Z., Chen, C.-H., & Pheng Khoo, L. (2019) · Advanced Engineering Informatics · doi:10.1016/j.aei.2019.100973 · Cited by 377 · see citing works
“Futurizing” smart service: implications for service researchers and managers
Wünderlich, N. V., Heinonen, K., Ostrom, A. L., Patrício, L., Sousa, R. S., Voss, C., & Lemmink, J. G. A. M. (2015) · Journal of Services Marketing · doi:10.1108/jsm-01-2015-0040 · Cited by 350 · see citing works
Understanding the determinants of mobile banking continuance usage intention
Foroughi, B., Iranmanesh, M., & Hyun, S. S. (2019) · Journal of Enterprise Information Management · doi:10.1108/jeim-10-2018-0237 · Cited by 340 · see citing works
Cognitive Processes Used by Survey Respondents to Answer Behavioral Frequency Questions
Blair, E., & Burton, S. (1987) · Journal of Consumer Research · doi:10.1086/209112 · Cited by 337 · see citing works
A study on the adoption of IoT smart home service: using Value-based Adoption Model
Kim, Y., Park, Y., & Choi, J. (2017) · Total Quality Management & Business Excellence · doi:10.1080/14783363.2017.1310708 · Cited by 328 · see citing works
Predicting mobile hotel reservation adoption: Insight from a perceived value standpoint
Wang, H., & Wang, S.-H. (2009) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2009.11.001 · Cited by 322 · see citing works
IoT-enabled smart appliances under industry 4.0: A case study
Aheleroff, S., Xu, X. W., Lu, Y., Aristizábal, M., Velásquez, J. P., Joa, B., & Valencia, Y. (2020) · Advanced Engineering Informatics · doi:10.1016/j.aei.2020.101043 · Cited by 318 · see citing works
Theory building with big data-driven research–Moving away from the “What” towards the “Why”
Kar, A. K., & Dwivedi, Y. K. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102205 · Cited by 301 · see citing works
Li, W., Yiğitcanlar, T., Erol, I., & Liu, A. (2021) · Energy Research & Social Science · doi:10.1016/j.erss.2021.102211 · Cited by 280 · see citing works
Who will be smart home users? An analysis of adoption and diffusion of smart homes
Shin, J., Park, Y., & Lee, D. (2018) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2018.06.029 · Cited by 279 · see citing works
Lin, T., Wu, S. Y., Hsu, J. S., & Chou, Y.-C. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.04.004 · Cited by 270 · see citing works
Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach
Chi, T. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.019 · Cited by 237 · see citing works
Mishra, A. A., Shukla, A., & Sharma, S. K. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102413 · Cited by 236 · see citing works
What drives smartwatch purchase intention? Perspectives from hardware, software, design, and value
Hsiao, K., & Chen, C. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.10.002 · Cited by 233 · see citing works
Tao, D., Wang, T., Wang, T.-S., Zhang, T., Zhang, X., & Qu, X.-D. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2019.09.023 · Cited by 203 · see citing works
Exploring Factors Affecting the Adoption of Internet of Things Services
Hsu, C., & Lin, J. C. (2016) · Journal of Computer Information Systems · doi:10.1080/08874417.2016.1186524 · Cited by 194 · see citing works
What will be the possible barriers to consumers’ adoption of smart home services?
Hong, A., Nam, C., & Kim, S. (2019) · Telecommunications Policy · doi:10.1016/j.telpol.2019.101867 · Cited by 189 · see citing works
Product-service systems evolution in the era of Industry 4.0
Gaiardelli, P., Pezzotta, G., Rondini, A., Romero, D., Jarrahi, F., Bertoni, M., Wiesner, S., Wuest, T., Larsson, T. C., Zaki, M., et al. (2021) · Service Business · doi:10.1007/s11628-021-00438-9 · Cited by 174 · see citing works
Demographics, attitudes, and technology readiness
Rojas‐Méndez, J. I., Parasuraman, A., & Papadopoulos, N. G. (2017) · Marketing Intelligence & Planning · doi:10.1108/mip-08-2015-0163 · Cited by 167 · see citing works
An Exploratory Study of the Formation and Impact of Electronic Service Failures1
Tan, C., Benbasat, I., & Cenfetelli, R. T. (2016) · MIS Quarterly · doi:10.25300/misq/2016/40.1.01 · Cited by 139 · see citing works
Baishya, K., & Samalia, H. V. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.11.004 · Cited by 139 · see citing works
Chen, Z., Lu, M., Ming, X., Zhang, X., & Zhou, T. (2019) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2019.118672 · Cited by 130 · see citing works
Perceived values and motivations influencing m-commerce use: A nine-country comparative study
Ashraf, A. R., Thongpapanl, N., Anwar, A., Lapa, L., & Venkatesh, V. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102318 · Cited by 106 · see citing works
Understanding the customer experience with smart services
Gonçalves, L., Patrício, L., Teixeira, J., & Wünderlich, N. V. (2020) · Journal of service management · doi:10.1108/josm-11-2019-0349 · Cited by 102 · see citing works
Liu, Z., Ming, X., & Song, W. (2019) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2019.01.089 · Cited by 98 · see citing works
Context-awareness for the design of Smart-product service systems: Literature review
Carrera-Rivera, A., Larrinaga, F., & Lasa, G. (2022) · Computers in Industry · doi:10.1016/j.compind.2022.103730 · Cited by 97 · see citing works
From perceptions to propositions: Profiling customer value across retail contexts
Rintamäki, T., & Kirves, K. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.07.016 · Cited by 93 · see citing works
Mustafa, S. Z., Kar, A. K., & Janssen, M. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102119 · Cited by 89 · see citing works
Cruz‐Cárdenas, J., Забелина, Е. В., Deyneka, O. S., Guadalupe-Lanas, J., & Velín-Fárez, M. (2019) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2019.119768 · Cited by 87 · see citing works
Improving the Adoption and Use of Planning Support Systems in Practice
Vonk, G., & Geertman, S. C. M. (2008) · Applied Spatial Analysis and Policy · doi:10.1007/s12061-008-9011-7 · Cited by 85 · see citing works
Li, X., Chen, C., Zheng, P., Jiang, Z., & Wang, L. (2021) · Knowledge-Based Systems · doi:10.1016/j.knosys.2021.106739 · Cited by 80 · see citing works
Park, K., Kwak, C., Lee, J., & Ahn, J. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2018.07.013 · Cited by 78 · see citing works
Lu, D. M., Lai, I. K. W., & Liu, Y. (2019) · Sustainability · doi:10.3390/su11030928 · Cited by 70 · see citing works
Conceptualizing customer value in data-driven services and smart PSS
Rapaccini, M., & Adrodegari, F. (2022) · Computers in Industry · doi:10.1016/j.compind.2022.103607 · Cited by 61 · see citing works
Yu, H., Seo, I., & Choi, J. (2019) · Total Quality Management & Business Excellence · doi:10.1080/14783363.2019.1665822 · Cited by 55 · see citing works
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Forgas‐Coll, S., Huertas-García, R., Andriella, A., & Alenyà, G. (2022) · Service Business · doi:10.1007/s11628-022-00492-x · Cited by 49 · see citing works
Strategies for creating value through individual and collective customer experiences
Heinonen, K., Campbell, C., & Ferguson, S. L. (2018) · Business Horizons · doi:10.1016/j.bushor.2018.09.002 · Cited by 45 · see citing works
Zhao, M., & Wang, X. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102617 · Cited by 43 · see citing works
Subjective time estimates of work tasks by office workers
Hartley, C. S., Brecht, M., Pagerey, P. D., et al. (1977) · Journal of Occupational Psychology · doi:10.1111/j.2044-8325.1977.tb00355.x · Cited by 37 · see citing works
An empirical analysis of mobile internet acceptance from a value-based view
Chong, X., Zhang, J., Lai, K. K., & Nie, L. (2012) · International Journal of Mobile Communications · doi:10.1504/ijmc.2012.048886 · Cited by 36 · see citing works
Alvarez, R. M., & VanBeselaere, C. (2005) · Encyclopedia of Social Measurement · doi:10.1016/b0-12-369398-5/00390-x · Cited by 31 · see citing works
Lee, H., & Leonas, K. K. (2020) · Clothing and Textiles Research Journal · doi:10.1177/0887302x20926577 · Cited by 30 · see citing works
The effects of perceived value on loyalty: the moderating effect of market orientation adoption
Peña, A. I. P., Jamilena, D. M. F., & Molina, M. Á. R. (2016) · Service Business · doi:10.1007/s11628-016-0303-8 · Cited by 24 · see citing works
Creating a commercially compelling smart service encounter
Huang, T. (2017) · Service Business · doi:10.1007/s11628-017-0351-8 · Cited by 21 · see citing works
Leite, A. F. C. S. D. M., Canciglieri, M. B., Goh, Y. M., Monfared, R. P., Loures, E. D. F. R., & Canciglieri, O. (2020) · Procedia Manufacturing · doi:10.1016/j.promfg.2020.10.162 · Cited by 14 · see citing works
Perceived Values to Evaluate Smart Product-Service Systems of Smart Kitchen Appliances
Yu, Y., & Sung, T. (2022) · Engineering Management Journal · doi:10.1080/10429247.2022.2075210 · Cited by 9 · see citing works
Self-citationValue evaluation method of industrial product-service based on customer perception
Wang, P. P., & Ming, X. G. (2017) · International Journal of Services Operations and Informatics · doi:10.1504/ijsoi.2018.088515 · Cited by 8 · see citing works
DESIGN FOR CONTINUOUS USE OF PRODUCT-SERVICE SYSTEMS: A CONCEPTUAL FRAMEWORK
Nemoto, Y., Dhiman, H., & Röcker, C. (2021) · Proceedings of the Design Society · doi:10.1017/pds.2021.98 · Cited by 3 · see citing works
Flagged first, then by citations
Research works printed but not linked: 1
- Carmines EG Mclver JP Social measurement models with unobserved variables: analysis of covariance structures 1981 Beverly Hills Sage Publications Inc
Cited by
Sorted by citations
Carrera-Rivera, A., Larrinaga, F., Lasa, G., Martinez-Arellano, G., & Unamuno, G. (2024) · User Modeling and User-Adapted Interaction · doi:10.1007/s11257-024-09414-0 · Cited by 30 · see citing works
- Authors
- Yu, Y., & Sung, T.-J.
- Affiliations
- National Taiwan University of Science and Technology (TW)
- Corresponding author
- Sung, Tung-Jung
- Venue
- Service Business
- Published
- 2023-03-10
- Volume
- 17
- Issue
- 2
- Pages
- 499-527
- ISSN
- 1862-8508 (ISSN-L)
- 1862-8516
- PMC
- PMC10000360
- OpenAlex
- W4323833176
- Cited by
- 13
- References
- 75
- Citations by year
- 2026: 3 · 2025: 3 · 2024: 6 · 2023: 1
- FWCI
- 3.43
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- Locations
- Service Business (publishedVersion)
- PubMed Central (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- smart product-service systems, smart kitchen appliances, smart connected products, adoption intention, business models, user expectations, actual use
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
