The DOI matches its Crossref record; 81 of the 81 references it cites were found in a registry or an index.
Understanding the user satisfaction and loyalty of customer service chatbots
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Citations
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Pls-Sem: indeed a silver bullet
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679190202 · Cited by 21,631
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292
Qu, X. (2007) · Technometrics · doi:10.1198/tech.2007.s455 · Cited by 14,705
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
(2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045748 · Cited by 11,791
The use of partial least squares path modeling in international marketing
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009) · Advances in International Marketing · doi:10.1108/s1474-7979(2009)0000020014 · Cited by 10,926
Parasuraman (2005) · doi:10.1177/1094670504271156 · Cited by 3,967
Common Beliefs and Reality About PLS: Comments on Rönkkö and Evermann (2013)
Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., Ketchen, D. J., Hair, J. F., Hult, G. T. M., & Calantone, R. J. (2014) · Organizational Research Methods · doi:10.1177/1094428114526928 · Cited by 3,332
eTailQ: dimensionalizing, measuring and predicting etail quality
Wolfinbarger, M., & Gilly, M. C. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00034-4 · Cited by 2,340
Cited by
Generative artificial intelligence as a new context for management theories: analysis of ChatGPT
Korzynski, P., Mazurek, G., Altmann, A., Ejdys, J., Kazlauskaite, R., Paliszkiewicz, J., Wach, K., & Ziemba, E. (2023) · Central European Management Journal · doi:10.1108/cemj-02-2023-0091 · Cited by 357
Al Naqbi, H., Bahroun, Z., & Ahmed, V. (2024) · Sustainability · doi:10.3390/su16031166 · Cited by 302
Niu, B., & Mvondo, G. F. N. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103562 · Cited by 178
Huang, D., Markovitch, D. G., & Stough, R. A. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103600 · Cited by 125
Markovitch, D. G., Stough, R. A., & Huang, D. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103847 · Cited by 100
Metadata
- Authors
- Hsu, C.-L., & Lin, J. C.-C.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2023-03
- Volume
- 71
- Pages
- 103211
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W4310013385
- Cited by
- 361
- References
- 81
- FWCI
- 20.60
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Understanding the user satisfaction and loyalty of customer service chatbots. https://app.cochat.ai/papers/10.1016/j.jretconser.2022.103211
- The paper
- Hsu, C.-L., & Lin, J. C.-C. (2023). Understanding the user satisfaction and loyalty of customer service chatbots. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2022.103211
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
