The DOI matches its Crossref record; 109 of the 109 references it cites were found in a registry or an index.
When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness
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Citations
Cites
Culture and the self: Implications for cognition, emotion, and motivation.
Markus, H. R., & Kitayama, S. (1991) · Psychological Review · doi:10.1037/0033-295x.98.2.224 · Cited by 21,995
Measuring individual differences in empathy: Evidence for a multidimensional approach.
Davis, M. H. (1983) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.44.1.113 · Cited by 10,272
Evaluating the use of exploratory factor analysis in psychological research.
Fabrigar, L. R., Wegener, D. T., MacCallum, R. C., & Strahan, E. J. (1999) · Psychological Methods · doi:10.1037/1082-989x.4.3.272 · Cited by 9,587
Interaction Ritual: Essays on Face-to-Face Behavior.
Tiryakian, E. A., & Goffman, E. (1968) · American Sociological Review · doi:10.2307/2091926 · Cited by 7,500
Klein, K. J., & Kozlowski, S. W. J. (2000) · Cited by 4,914
Who is this "We"? Levels of collective identity and self representations.
Brewer, M. B., & Gardner, W. (1996) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.71.1.83 · Cited by 3,401 · cited 3×
“Self-construal has been implicated in a wide range of cognitions, emotions, and behaviors (e.g. Brewer & Gardner, 1996; Cross, Gore, & Morris, 2003; Cross & Madson, 1997; Johnson & Chang, 2006; Johnson, Selenta, & Lord, 2006).”
BackgroundMethodThe Dynamic Self-Concept: A Social Psychological Perspective
Markus, H., & Wurf, E. (1987) · Annual Review of Psychology · doi:10.1146/annurev.ps.38.020187.001503 · Cited by 3,089
Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis.
De Dreu, C. K. W., & Weingart, L. R. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.4.741 · Cited by 3,071 · cited 1×
“…a sizable literature in social psychology and organizational behavior has developed to understand and explain the conditions under which conflict leads to destructive versus productive outcomes (De Dreu, 2006; De Dreu & Van de Vliert, 1997; De Dreu & Weingart, 2003; Peterson & Behfar, 2003).”
BackgroundColquitt, J. A., Scott, B. A., & LePine, J. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.4.909 · Cited by 2,606
Models of the self: Self-construals and gender.
Cross, S. E., & Madson, L. (1997) · Psychological Bulletin · doi:10.1037//0033-2909.122.1.5 · Cited by 2,585
Cited by
The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates
Fehr, R., Gelfand, M. J., & Nag, M. (2010) · Psychological Bulletin · doi:10.1037/a0019993 · Cited by 749
Self-citationJohnson, R. E., Venus, M., Lanaj, K., Mao, C., & Chang, C.-H. (2012) · Journal of Applied Psychology · doi:10.1037/a0029043 · Cited by 291
Lewicki, R. J., & Brinsfield, C. (2017) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032516-113147 · Cited by 202
The social context of trust: The role of status
Lount, R. B., & Pettit, N. C. (2012) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2011.07.005 · Cited by 163
How Can It Be Made Right Again? A Review of Trust Repair Research
Sharma, K., Schoorman, F. D., & Ballinger, G. A. (2023) · Journal of Management · doi:10.1177/01492063221089897 · Cited by 117
Metadata
- Authors
- Fehr, R., & Gelfand, M. J.
- Venue
- Organizational Behavior and Human Decision Processes
- Publisher
- Elsevier BV
- Published
- 2010-09
- Volume
- 113
- Issue
- 1
- Pages
- 37-50
- ISSN
- 0749-5978 (ISSN-L)
- OpenAlex
- W2121689139
- Cited by
- 300
- References
- 109
- FWCI
- 18.94
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness. https://app.cochat.ai/papers/10.1016/j.obhdp.2010.04.002
- The paper
- Fehr, R., & Gelfand, M. J. (2010). When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness. Organizational Behavior and Human Decision Processes. https://doi.org/10.1016/j.obhdp.2010.04.002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
