Transforming a Traditional Product Offer into PSS: A Practical Application
Open accessAbstract
In the last decades, companies have shifted from traditional business models based on selling products to product-service systems (PSS). Despite this tendency, there is a paucity of complete methodologies and tools to guide companies on how the transition should occur. To address this issue, the goal of this research is to present a complete framework to support manufacturing companies in the servitization journey. This novel proposal involves the application of design thinking to define the value proposition integrated with a PSS oriented business model creation, that goes beyond generic methods normally applied; and the specification of business process architecture to support PSS implementation. This research followed a prescriptive approach by means of action research technique. Key findings of the framework application are presented.
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Minor changes on the product are inevitable when configuring PSS BMs for CE.
“However, minor changes on the product are inevitable, as identified in previous research from the PSS [62] or CE [9,63] fields.”
From Configuring New Business Models for Circular Economy through Product–Service Systems (2019) · cites this paper as [62]
The Introduction says that, when an existing product is combined with new services, the method should assess whether the product requires modifications. It gives examples of possible changes, but does not say changes are inevitable or necessarily minor; it also does not address circular-economy business models. (LLM, conf=0.86)
Experimental — accuracy not yet measured
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
Business models, business strategy and innovation
Teece, D. J. (2010) · Long Range Planning · doi:10.1016/j.lrp.2009.07.003 · Cited by 8,335 · see citing works
Servitization of business: Adding value by adding services
Vandermerwe, S., & Rada, J. (1988) · European Management Journal · doi:10.1016/0263-2373(88)90033-3 · Cited by 2,641 · see citing works
Osterwalder, A., & Pigneur, Y. (2010) · IRIS · Cited by 2,586 · see citing works
Rowe, P. G. (1987) · Cited by 2,481 · see citing works
Managing the transition from products to services
Oliva, R., & Kallenberg, R. (2003) · International Journal of Service Industry Management · doi:10.1108/09564230310474138 · Cited by 2,331 · see citing works
Clarifying the concept of Product-Service System
Mont, O. K. (2002) · Journal of Cleaner Production · doi:10.1016/s0959-6526(01)00039-7 · Cited by 2,174 · see citing works
Shafer, S. M., Smith, H. J., & Linder, J. C. (2005) · Business Horizons · doi:10.1016/j.bushor.2004.10.014 · Cited by 1,608 · see citing works
The servitization of manufacturing: A review of literature and reflection on future challenges
Baines, T. S., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009) · Journal of Manufacturing Technology Management · doi:10.1108/17410380910960984 · Cited by 1,541 · see citing works
Action research for operations management
Coughlan, P., & Coghlan, D. (2002) · International Journal of Operations & Production Management · doi:10.1108/01443570210417515 · Cited by 1,534 · see citing works
Exploring the financial consequences of the servitization of manufacturing
Neely, A. D. (2008) · Operations Management Research · doi:10.1007/s12063-009-0015-5 · Cited by 1,374 · see citing works
Manzini, E., & Vezzoli, C. A. (2003) · Journal of Cleaner Production · doi:10.1016/s0959-6526(02)00153-1 · Cited by 769 · see citing works
Challenges in transforming manufacturing organisations into product‐service providers
Martinez, V., Bastl, M., Kingston, J., & Evans, S. (2010) · Journal of Manufacturing Technology Management · doi:10.1108/17410381011046571 · Cited by 567 · see citing works
Towards an operations strategy for product‐centric servitization
Baines, T. S., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., & Swink, M. L. (2009) · International Journal of Operations & Production Management · doi:10.1108/01443570910953603 · Cited by 450 · see citing works
Designing for Growth: A Design Thinking Tool Kit for Managers
Liedtka, J. M. (2011) · Cited by 437 · see citing works
Product–Service Systems Engineering: State of the art and research challenges
Cavalieri, S., & Pezzotta, G. (2012) · Computers in Industry · doi:10.1016/j.compind.2012.02.006 · Cited by 391 · see citing works
(2017) · Routledge eBooks · doi:10.4324/9781351280600 · Cited by 367 · see citing works
Kowalkowski, C., Windahl, C., Kindström, D., & Gebauer, H. (2015) · Industrial Marketing Management · doi:10.1016/j.indmarman.2015.02.016 · Cited by 307 · see citing works
Employing the business model concept to support the adoption of product–service systems (PSS)
Barquet, A. P. B., de Oliveira, M. G., Amigo, C. R., Cunha, V. P., & Rozenfeld, H. (2013) · Industrial Marketing Management · doi:10.1016/j.indmarman.2013.05.003 · Cited by 294 · see citing works
Self-citationBöehm, M., & Thomas, O. (2013) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2013.01.019 · Cited by 273 · see citing works
Product-service Systems and Sustainability: Opportunities for Sustainable Solutions
Manzini, E., & Vezzoli, C. A. (2002) · Virtual Community of Pathological Anatomy (University of Castilla La Mancha) · Cited by 264 · see citing works
Development of product-service systems: challenges and opportunities for the manufacturing firm
Isaksson, O., Larsson, T. C., & Rönnbäck, A. Ö. (2009) · Journal of Engineering Design · doi:10.1080/09544820903152663 · Cited by 245 · see citing works
A rapid design process for Total Care Product creation
Alonso-Rasgado, T. A., & Thompson, G. (2006) · Journal of Engineering Design · doi:10.1080/09544820600750579 · Cited by 126 · see citing works
A Delphi study to explore the adoption of servitization in UK companies
Baines, T. S., & Shi, V. (2015) · Production Planning & Control · doi:10.1080/09537287.2015.1033490 · Cited by 90 · see citing works
Evaluating existing approaches to product‐service system design
Clayton, R. J., Backhouse, C. J., & Dani, S. (2012) · Journal of Manufacturing Technology Management · doi:10.1108/17410381211217371 · Cited by 71 · see citing works
New business for Old Europe product-service development, competitiveness and sustainability
Tukker, A., & Tischner, U. (2006) · Cited by 35 · see citing works
Business Implications of Integrated Product and Service Offerings
Lindahl, M., Sakao, T., & Rönnbäck, A. Ö. (2009) · CERES (Cranfield University) · Cited by 21 · see citing works
Rodrigues, K. F. D. C., Nappi, V., & Rozenfeld, H. (2014) · Procedia CIRP · doi:10.1016/j.procir.2014.02.009 · Cited by 11 · see citing works
Self-citationFrom product to service: navigating the transition
Ulaga, W., Estoquié, F., Gebauer, H., Grab, E., März, S., Soler, P., van der Velden, H., & Renault, C. (2013) · DORA Eawag (Swiss Federal Institute of Aquatic Science and Technology (Eawag)) · Cited by 9 · see citing works
Flagged first, then by citations
Research works printed but not linked: 3
- Baines T, Shi VG. Servitization adoption : A Delphi study to gain insights into the transformation of manufacturing. Prod Plan {&} Control 2015;26:1171-87.
- Brax S. A manufacturer becoming service provider -challenges and a paradox. Manag Serv Qual An Int J 2005;15:142-55.
- Boucher X, Peillon S. Diagnosis of Servitisation Potential Proposal of a Strategic Diagnosis Framework dedicated to SME. WECC2015, World Eng. Conf. Conv. 2015, Track Ind. Soc., 2015.
Cited by
Sorted by citations
Fernandes, S. D. C., Pigosso, D. C. A., McAloone, T. C., & Rozenfeld, H. (2020) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2020.120507 · Cited by 255 · see citing works
Self-citationConfiguring New Business Models for Circular Economy through Product–Service Systems
P. P. Pieroni, M., C. McAloone, T., & C. A. Pigosso, D. (2019) · Sustainability · doi:10.3390/su11133727 · Cited by 150 · see citing works
Self-citationDesign-integrated financial assessment of smart services
Anke, J. (2018) · Electronic Markets · doi:10.1007/s12525-018-0300-y · Cited by 42 · see citing works
Facades-as-a-Service: The Role of Technology in the Circular Servitisation of the Building Envelope
Aguerre, J. F. A., Klein, T., Konstantinou, T., & Veerman, M. (2022) · Applied Sciences · doi:10.3390/app12031267 · Cited by 34 · see citing works
Strategic planning of product-service systems: A systematic literature review
Kurpiela, S., & Teuteberg, F. (2022) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2022.130528 · Cited by 35 · see citing works
Michalik, A., Besenfelder, C., & Henke, M. (2019) · IFAC-PapersOnLine · doi:10.1016/j.ifacol.2019.11.553 · Cited by 29 · see citing works
Fernandes, S. D. C., & Rozenfeld, H. (2024) · Business Strategy and the Environment · doi:10.1002/bse.3759 · Cited by 19 · see citing works
Self-citationStrategic Development of Product-Service Systems (PSS) through Archetype Assessment
Frederiksen, T. B., Pieroni, M., Pigosso, D. C. A., & McAloone, T. C. (2021) · Sustainability · doi:10.3390/su13052592 · Cited by 18 · see citing works
Self-citationKamarposhti, M. A., Shokouhandeh, H., Omali, Y. G., Çolak, İ., Thounthong, P., & Holderbaum, W. (2022) · International Transactions on Electrical Energy Systems · doi:10.1155/2022/5233620 · Cited by 17 · see citing works
Business Model Configuration for PSS: An Explorative Study
Orellano, M., Neubert, G., Gzara, L., & Dain, M. L. (2017) · Procedia CIRP · doi:10.1016/j.procir.2017.03.008 · Cited by 17 · see citing works
Rosa, M., Wang, W. M., Stark, R., & Rozenfeld, H. (2021) · Research in Engineering Design · doi:10.1007/s00163-021-00358-9 · Cited by 13 · see citing works
Self-citationFernandes, S. D. C., Rosa, M., Queiroz, C., & Rozenfeld, H. (2018) · Proceedings of the ... International Design Conference/Design ... · doi:10.21278/idc.2018.0433 · Cited by 11 · see citing works
Self-citationNew business model proposal in the digital age: sustainability-focused servitization
Öztürkoğlu, Y., Öztürkoğlu, Ö., & Danisman, E. (2025) · Journal of Enterprise Information Management · doi:10.1108/jeim-02-2025-0124 · Cited by 7 · see citing works
Application of Design Thinking Towards a PSS Concept Definition: A Case Study
Maiara, R., Carina, C., Pieroni, M., Victor, M., & Rozenfeld, H. (2016) · Advances in transdisciplinary engineering · doi:10.3233/978-1-61499-703-0-391 · Cited by 6 · see citing works
Self-citationTechnology Design for a Sustainable Circular Economy: Research and Practice Consequences
Melles, G. B., Wölfel, C., & Opeskin, L. (2022) · Springer eBooks · doi:10.1007/978-3-030-68074-9_141-1 · Cited by 5 · see citing works
Traditional Gastronomy in the Perception of Romania’s Z Generation
Gheorghe, G., Ovidiu, T. M. , & Nicodim, L. (2021) · Ovidius University Annals Economic Sciences Series · doi:10.61801/ouaess.2021.1.74 · Cited by 4 · see citing works
Addressing Psychological Needs in Designing for a Sustainable Circular Economy
Wölfel, C., & Burmester, M. (2023) · Design science and innovation · doi:10.1007/978-981-99-7532-7_9 · Cited by 4 · see citing works
Pieroni, M. (2017) · doi:10.11606/d.18.2017.tde-08032017-112227 · Cited by 4 · see citing works
Self-citationDevelopment of Modular Architectures for Product–Service Systems
Rennpferdt, C., Zuefle, M., Bagusat, M., Bender, D., & Krause, D. (2023) · Sustainability · doi:10.3390/su151814001 · Cited by 5 · see citing works
Transição para servitização: uma revisão estruturada da literatura
Pedrinho, G. C., & Miguel, P. A. C. (2021) · Revista Produção Online · doi:10.14488/1676-1901.v21i2.4236 · Cited by 1 · see citing works
Design Thinking for Product-Service Systems Design
Bertoni, M., & Askling, C. J. (2024) · Springer eBooks · doi:10.1007/978-3-031-60082-1_1 · Cited by 1 · see citing works
USO DE ELEMENTOS DE VALOR PARA APOIAR A DEFINIÇÃO DE CONCEITOS DE PSS
Fernandes, S. D. C., Rosa, M., & Rozenfeld, H. (2017) · doi:10.5151/cbgdp2017-034 · Cited by 1 · see citing works
Self-citationQueiroz, C., Pieroni, M., MARQUES, C. A. N., Fernandes, S. D. C., & Rozenfeld, H. (2017) · doi:10.5151/cbgdp2017-070
Self-citationNobre, R. V. (2020) · Digital Library of Theses and Dissertations (Universidade de São Paulo) · doi:10.11606/d.3.2020.tde-20052021-132157
Transformation Towards Product-Service Systems at the Example of the Wood-Processing Industry
Cudok, A., Lutz, T., & Vietor, T. (2022) · Proceedings of the Design Society · doi:10.1017/pds.2022.246
Technology Design for a Sustainable Circular Economy: Research and Practice Consequences
Melles, G. B., Wölfel, C., & Opeskin, L. (2023) · Springer eBooks · doi:10.1007/978-3-031-04560-8_141
Favarin, R. R., Kneipp, J. M., de Araújo, A. R., Bichueti, R. S., Gomes, C. M., Frizzo, K., & Carvalho, L. C. (2025) · Sustainability · doi:10.3390/su172210020
- Authors
- Pieroni, M., Marques, C., Campese, C., Guzzo, D., Mendes, G., Costa, J., Rosa, M., Oliveira, M. G. D., Macul, V., & Rozenfeld, H.
- Affiliations
- Universidade de São Paulo (BR)
- Universidade Federal de São Carlos (BR)
- Corresponding author
- Pieroni, Marina
- ORCID
- Venue
- Procedia CIRP
- Publisher
- Elsevier BV
- Published
- 2016
- Volume
- 47
- Pages
- 412-417
- ISSN
- 2212-8271 (ISSN-L)
- OpenAlex
- W2430806075
- Cited by
- 28
- References
- 28
- Citations by year
- 2025: 2 · 2024: 2 · 2023: 3 · 2022: 5 · 2021: 4 · 2020: 2 · 2019: 2 · 2018: 3 · 2017: 4 · 2016: 1
- FWCI
- 6.94
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Licence
- Locations
- Procedia CIRP (publishedVersion, cc-by-nc-nd)
- Funders
- Fundação de Amparo à Pesquisa do Estado de São Paulo (13/14549-4, 2015/)
- Conselho Nacional de Desenvolvimento Científico e Tecnológico
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Strategy and Management › Sustainable Supply Chain Management
- Social Sciences › Business, Management and Accounting › Strategy and Management › Business Strategies and Innovation
- Keywords
- product-service systems, servitization, business model innovation, design thinking, value proposition, business process architecture, manufacturing companies
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
