The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Public expectations of crisis outcomes in the social media era in China: A communication-mediated psychological mechanism
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Brand cancellation intentions were assessed using three items adapted from Ji and Kim (2021) and Demsar et al. (2023) on a seven-point scale (α = .86).”
From Distinguishing Moral Outrage and Empathetic Anger: Advancing the Triadic Appraisal Framework of Situational Crisis Communication Theory (2026) · cites this paper as Ji and Kim, 2021
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Hillier-Brown, F. C., Bambra, C. L., Cairns, J.-M., Kasim, A., Moore, H. J., & Summerbell, C. D. (2014) · BMC Public Health · doi:10.1186/1471-2458-14-834 · Cited by 230
Research works printed but not linked: 67
- Austin, 2017, Crisis communication in a changing media environment: A review of the theoretical landscape in crisis communication and research gaps, Social Media and Crisis Communication, 423, 10.4324/9781315749068-30 · doi:10.4324/9781315749068-30
- Bandura, 2001, Social cognitive theory: An agentic perspective, Annual Review of Psychology, 52, 1, 10.1146/annurev.psych.52.1.1 · DOI · Paper page
- Bennett, 2012, The logic of connective action, Information, Communication & Society, 15, 739, 10.1080/1369118X.2012.670661 · DOI · Paper page
- Bundy, 2015, A burden of responsibility: The role of social approval at the onset of a crisis, Academy of Management Review, 40, 345, 10.5465/amr.2013.0027 · DOI · Paper page
- Campbell, 2007, Why would corporations behave in socially responsible ways? An institutional theory of corporate social responsibility, Academy of Management Review, 32, 946, 10.5465/amr.2007.25275684 · DOI · Paper page
- Chen, 2016, Identifying active hot-issue communicators and subgroup identifiers, Journalism & Mass Communication Quarterly, 94, 124, 10.1177/1077699016629371 · DOI
- Cho, 2006, Framing effect on the public’s response to crisis: Human interest frame and crisis type influencing responsibility and blame, Public Relations Review, 32, 420, 10.1016/j.pubrev.2006.09.011 · doi:10.1016/j.pubrev.2006.09.011
- Choi, 2009, Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion, Journal of Public Relations Research, 21, 198, 10.1080/10627260802557506 · DOI · Paper page
- Claeys, 2012, Crisis response and crisis timing strategies, two sides of the same coin, Public Relations Review, 38, 83, 10.1016/j.pubrev.2011.09.001 · DOI · Paper page
- Claeys, 2016, Why practitioners do (not) apply crisis communication theory in practice, Journal of Public Relations Research, 28, 232, 10.1080/1062726X.2016.1261703 · DOI
- Coombs, 2007, Protecting organization reputations during a crisis, Corporate Reputation Review, 10, 163, 10.1057/palgrave.crr.1550049 · DOI · Paper page
- Coombs, 2016, Reflections on a meta-analysis: Crystallizing thinking about SCCT, Journal of Public Relations Research, 28, 120, 10.1080/1062726X.2016.1167479 · DOI
- Coombs, 2006, Unpacking the halo effect: Reputation and crisis management, Journal of Communication Management, 10, 123, 10.1108/13632540610664698 · DOI · Paper page
- Dutta‐Bergman, 2006, Community participation and Internet use after September 11, Journal of Computer-Mediated Communication, 11, 469, 10.1111/j.1083-6101.2006.00022.x · DOI
- Egorov, 2017, Private politics and public regulation, The Review of Economic Studies, 84, 1652
- French, 1959, The bases of social power, Classics of Organization Theory, 7
- Gil de Zúñiga, 2017, Effects of the news-finds-me perception in communication, Journal of Computer-Mediated Communication, 22, 105, 10.1111/jcc4.12185 · DOI · Paper page
- Halpern, 2017, We face, I tweet: How different social media influence political participation through collective and internal efficacy, Journal of Computer-Mediated Communication, 22, 320, 10.1111/jcc4.12198 · DOI
- Hawes, 2008, Representing corporate culture in china: Official, academic and corporate perspectives, The China Journal, 59, 33, 10.1086/tcj.59.20066379 · doi:10.1086/tcj.59.20066379
- Hong, 2017, Will comments change your opinion? The persuasion effects of online comments and heuristic cues in crisis communication, Journal of Contingencies and Crisis Management, 26, 173, 10.1111/1468-5973.12215 · DOI
- Hong, 2001, Toward a paradigm shift: From cross-cultural differences in social cognition to social-cognitive mediation of cultural differences, Social Cognition, 19, 181, 10.1521/soco.19.3.181.21471 · DOI · Paper page
- Hu, 1999, Cutoff criteria for fit indexes in covariance structure analysis, Structural Equation Modeling: A Multidisciplinary Journal, 6, 1, 10.1080/10705519909540118 · DOI · Paper page
- Huang, 2018, Cultures of crisis response: Chinese public relations practices in context, Chinese Journal of Communication, 11, 1, 10.1080/17544750.2018.1426373 · doi:10.1080/17544750.2018.1426373
- Huang, 2016, Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice, Public Relations Review, 42, 201, 10.1016/j.pubrev.2015.11.015 · DOI
- Jaques, 2009, Issue and crisis management, Public Relations Review, 35, 280, 10.1016/j.pubrev.2009.03.003 · DOI
- Jaques, 2012, Is issue management evolving or progressing towards extinction: A status review, Public Communication Review, 2, 35, 10.5130/pcr.v2i1.2183 · DOI
- Ji, 2017, A moderated mediation model of political collective action in Hong Kong, Asian Journal of Communication, 27, 497, 10.1080/01292986.2017.1336777 · DOI
- Ji, 2020, Crisis-induced public demand for regulatory intervention in the social media era: Examining the moderating roles of perceived government controllability and consumer collective efficacy, New Media & Society, 22, 959, 10.1177/1461444819874473 · DOI
- Jin, 2006, Scale development for measuring stance as degree of accommodation, Public Relations Review, 32, 423, 10.1016/j.pubrev.2006.09.012 · doi:10.1016/j.pubrev.2006.09.012
- Jin, 2012, Toward a publics-driven, emotion-based conceptualization in crisis communication, Journal of Public Relations Research, 24, 266, 10.1080/1062726X.2012.676747 · DOI · Paper page
- Kim, 2014, The role of prior expectancies and relational satisfaction in crisis, Journalism & Mass Communication Quarterly, 91, 139, 10.1177/1077699013514413 · DOI
- Kim, 2019, The process model of corporate social responsibility (CSR) communication, Journal of Business Ethics, 154, 1143, 10.1007/s10551-017-3433-6 · DOI · Paper page
- Kim, 2016, Understanding publics’ perception and behaviors in crisis communication, Journal of Public Relations Research, 28, 35, 10.1080/1062726X.2015.1131697 · DOI
- Kim, 2011, Problem solving and communicative action: A situational theory of problem solving, The Journal of Communication, 61, 120, 10.1111/j.1460-2466.2010.01529.x · DOI · Paper page
- Kim, 2014, Revisiting the effectiveness of base crisis response strategies in comparison of reputation management crisis responses, Journal of Public Relations Research, 26, 62, 10.1080/1062726X.2013.795867 · DOI
- King, 2014, Reverse-engineering censorship in China, Science, 345, 10.1126/science.1251722 · DOI · Paper page
- Lau, 2001, Communication and shared reality: Implications for the psychological foundations of culture, Social Cognition, 19, 350, 10.1521/soco.19.3.350.21467 · DOI
- Lee, 2005, Hong Kong consumers’ evaluation in an airline crash: A path model analysis, Journal of Public Relations Research, 17, 363, 10.1207/s1532754xjprr1704_3 · DOI
- Lee, 2010, An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy, Computers in Human Behavior, 26, 1073, 10.1016/j.chb.2010.03.009 · DOI
- Levenson, 1981, Differentiating among internality, powerful others, and chance, Vol. 1, 15
- Lev-On, 2012, Communication, community, crisis: Mapping uses and gratifications in the contemporary media environment, New Media & Society, 14, 98, 10.1177/1461444811410401 · DOI
- Li, 2016, Psychological empowerment on social media, Public Relations Review, 42, 49, 10.1016/j.pubrev.2015.09.001 · DOI
- Lim, 2017, How a paracrisis situation is instigated by an online firestorm and visual mockery: Testing a paracrisis development model, Computers in Human Behavior, 67, 252, 10.1016/j.chb.2016.10.032 · DOI
- Lovari, 2015, Listening to digital publics. Investigating citizens’ voices and engagement within Italian municipalities’ Facebook Pages, Public Relations Review, 41, 205, 10.1016/j.pubrev.2014.11.013 · DOI
- Luo, 2016, Mobilization in the internet age: Internet activism and corporate response, Academy of Management Journal, 59, 2045, 10.5465/amj.2015.0693 · DOI
- Ma, 2016, Effects of attributed responsibility and response strategies on organizational reputation, Journal of Public Relations Research, 28, 102, 10.1080/1062726X.2016.1166367 · DOI · Paper page
- Macias, 2009, Blog functions as risk and crisis communication during Hurricane Katrina, Journal of Computer-Mediated Communication, 15, 1, 10.1111/j.1083-6101.2009.01490.x · DOI
- MacKinnon, 2011, China’s" networked authoritarianism", Journal of Democracy, 22, 32, 10.1353/jod.2011.0033 · DOI · Paper page
- Miller, 2000, Managing customer expectations, Information Systems Management, 17, 88, 10.1201/1078/43191.17.2.20000301/31233.12 · doi:10.1201/1078/43191.17.2.20000301/31233.12
- Nabi, 2003, Exploring the framing effects of emotion, Communication Research, 30, 224, 10.1177/0093650202250881 · DOI · Paper page
- Olkkonen, 2015, Broadening the concept of expectations in public relations, Journal of Public Relations Research, 27, 81, 10.1080/1062726X.2014.943761 · DOI
- Olkkonen, 2019, Theorizing expectations as enablers of intangible assets in public relations: Normative, predictive, and destructive, Public Relations Inquiry, 8, 281, 10.1177/2046147X19873091 · DOI
- Procopio, 2007, Do you know what it means to miss New Orleans? Internet communication, geographic community, and social capital in crisis, Journal of Applied Communication Research, 35, 67, 10.1080/00909880601065722 · DOI · Paper page
- Rezabakhsh, 2006, Consumer power: A comparison of the old economy and the Internet economy, Journal of Consumer Policy, 29, 3, 10.1007/s10603-005-3307-7 · DOI · Paper page
- Rosenthal, 1997, Crises and crisis management: Toward comprehensive government decision making, Journal of Public Administration Research and Theory, 7, 277, 10.1093/oxfordjournals.jpart.a024349 · DOI · Paper page
- Shah, 2005, Information and expression in a digital age, Communication Research, 32, 531, 10.1177/0093650205279209 · DOI · Paper page
- Sommerfeldt, 2011, Activist online resource mobilization, Public Relations Review, 37, 429, 10.1016/j.pubrev.2011.03.003 · DOI
- Stephens, 2009, If the organizations won’t give us information…: The use of multiple new media for crisis technical translation and dialogue, Journal of Public Relations Research, 21, 229, 10.1080/10627260802557605 · DOI
- Sullivan, 2014, China’s Weibo: Is faster different?, New Media & Society, 16, 24, 10.1177/1461444812472966 · DOI
- Tao, 2018, How consumers’ pre-crisis associations and attitude certainty impact their responses to different crises, Communication Research, 45, 815, 10.1177/0093650217733361 · DOI
- Utz, 2013, Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster, Public Relations Review, 39, 40, 10.1016/j.pubrev.2012.09.010 · DOI · Paper page
- Valenzuela, 2012, Social networks that matter: Exploring the role of political discussion for online political participation, International Journal of Public Opinion Research, 24, 163, 10.1093/ijpor/edr037 · DOI · Paper page
- Velasquez, 2015, Youth collective activism through social media, New Media & Society, 17, 899, 10.1177/1461444813518391 · DOI
- Weiner, 1985, An attributional theory of achievement motivation and emotion, Psychological Review, 92, 548, 10.1037/0033-295X.92.4.548 · DOI · Paper page
- Wu, 2007, The making of a market economy in China: Transformation of government regulation of market development, European Law Journal, 13, 750, 10.1111/j.1468-0386.2007.00394.x · doi:10.1111/j.1468-0386.2007.00394.x
- Yang, 2013, Contesting food safety in the Chinese media: Between hegemony and counter-hegemony, The China Quarterly, 214, 337, 10.1017/S0305741013000386 · DOI
- Zhang, 2018, Understanding publics’ post-crisis social media engagement behaviors: An examination of antecedents and mediators, Telematics and Informatics, 35, 2133, 10.1016/j.tele.2018.07.014 · DOI
Cited by
Niu, R., Eng, N., & Jin, Y. (2026) · Journal of Public Relations Research · doi:10.1080/1062726x.2026.2667179 · Cited by 2
Metadata
- Authors
- Ji, Y., & Kim, S.
- ORCID
- Venue
- Public Relations Review
- Publisher
- Elsevier BV
- Published
- 2021-12
- Volume
- 47
- Issue
- 5
- Pages
- 102119
- ISSN
- 0363-8111
- Cited by
- 8
- References
- 1
- Language
- en
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
- www.elsevier.com/legal/tdmrep-license (tdm)
- doi.org/10.15223/policy-017 (stm-asf)
- doi.org/10.15223/policy-037 (stm-asf)
- doi.org/10.15223/policy-012 (stm-asf)
- doi.org/10.15223/policy-029 (stm-asf)
- doi.org/10.15223/policy-004 (stm-asf)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Public expectations of crisis outcomes in the social media era in China: A communication-mediated psychological mechanism. https://app.cochat.ai/papers/10.1016/j.pubrev.2021.102119
- The paper
- Ji, Y., & Kim, S. (2021). Public expectations of crisis outcomes in the social media era in China: A communication-mediated psychological mechanism. Public Relations Review. https://doi.org/10.1016/j.pubrev.2021.102119
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.