Student or educator? Sign up with your school email and get 6 months of Pro free.
Cited by 8

The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.

Public expectations of crisis outcomes in the social media era in China: A communication-mediated psychological mechanism

Ji, Yingru, Kim, Sora·2021·Public Relations Review

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.pubrev.2021.102119

Cites

1 of 1 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 1 references

Research works printed but not linked: 67

  1. Austin, 2017, Crisis communication in a changing media environment: A review of the theoretical landscape in crisis communication and research gaps, Social Media and Crisis Communication, 423, 10.4324/9781315749068-30 · doi:10.4324/9781315749068-30
  2. Bandura, 2001, Social cognitive theory: An agentic perspective, Annual Review of Psychology, 52, 1, 10.1146/annurev.psych.52.1.1 · DOI · Paper page
  3. Bennett, 2012, The logic of connective action, Information, Communication & Society, 15, 739, 10.1080/1369118X.2012.670661 · DOI · Paper page
  4. Bundy, 2015, A burden of responsibility: The role of social approval at the onset of a crisis, Academy of Management Review, 40, 345, 10.5465/amr.2013.0027 · DOI · Paper page
  5. Campbell, 2007, Why would corporations behave in socially responsible ways? An institutional theory of corporate social responsibility, Academy of Management Review, 32, 946, 10.5465/amr.2007.25275684 · DOI · Paper page
  6. Chen, 2016, Identifying active hot-issue communicators and subgroup identifiers, Journalism & Mass Communication Quarterly, 94, 124, 10.1177/1077699016629371 · DOI
  7. Cho, 2006, Framing effect on the public’s response to crisis: Human interest frame and crisis type influencing responsibility and blame, Public Relations Review, 32, 420, 10.1016/j.pubrev.2006.09.011 · doi:10.1016/j.pubrev.2006.09.011
  8. Choi, 2009, Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion, Journal of Public Relations Research, 21, 198, 10.1080/10627260802557506 · DOI · Paper page
  9. Claeys, 2012, Crisis response and crisis timing strategies, two sides of the same coin, Public Relations Review, 38, 83, 10.1016/j.pubrev.2011.09.001 · DOI · Paper page
  10. Claeys, 2016, Why practitioners do (not) apply crisis communication theory in practice, Journal of Public Relations Research, 28, 232, 10.1080/1062726X.2016.1261703 · DOI
  11. Coombs, 2007, Protecting organization reputations during a crisis, Corporate Reputation Review, 10, 163, 10.1057/palgrave.crr.1550049 · DOI · Paper page
  12. Coombs, 2016, Reflections on a meta-analysis: Crystallizing thinking about SCCT, Journal of Public Relations Research, 28, 120, 10.1080/1062726X.2016.1167479 · DOI
  13. Coombs, 2006, Unpacking the halo effect: Reputation and crisis management, Journal of Communication Management, 10, 123, 10.1108/13632540610664698 · DOI · Paper page
  14. Dutta‐Bergman, 2006, Community participation and Internet use after September 11, Journal of Computer-Mediated Communication, 11, 469, 10.1111/j.1083-6101.2006.00022.x · DOI
  15. Egorov, 2017, Private politics and public regulation, The Review of Economic Studies, 84, 1652
  16. French, 1959, The bases of social power, Classics of Organization Theory, 7
  17. Gil de Zúñiga, 2017, Effects of the news-finds-me perception in communication, Journal of Computer-Mediated Communication, 22, 105, 10.1111/jcc4.12185 · DOI · Paper page
  18. Halpern, 2017, We face, I tweet: How different social media influence political participation through collective and internal efficacy, Journal of Computer-Mediated Communication, 22, 320, 10.1111/jcc4.12198 · DOI
  19. Hawes, 2008, Representing corporate culture in china: Official, academic and corporate perspectives, The China Journal, 59, 33, 10.1086/tcj.59.20066379 · doi:10.1086/tcj.59.20066379
  20. Hong, 2017, Will comments change your opinion? The persuasion effects of online comments and heuristic cues in crisis communication, Journal of Contingencies and Crisis Management, 26, 173, 10.1111/1468-5973.12215 · DOI
  21. Hong, 2001, Toward a paradigm shift: From cross-cultural differences in social cognition to social-cognitive mediation of cultural differences, Social Cognition, 19, 181, 10.1521/soco.19.3.181.21471 · DOI · Paper page
  22. Hu, 1999, Cutoff criteria for fit indexes in covariance structure analysis, Structural Equation Modeling: A Multidisciplinary Journal, 6, 1, 10.1080/10705519909540118 · DOI · Paper page
  23. Huang, 2018, Cultures of crisis response: Chinese public relations practices in context, Chinese Journal of Communication, 11, 1, 10.1080/17544750.2018.1426373 · doi:10.1080/17544750.2018.1426373
  24. Huang, 2016, Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice, Public Relations Review, 42, 201, 10.1016/j.pubrev.2015.11.015 · DOI
  25. Jaques, 2009, Issue and crisis management, Public Relations Review, 35, 280, 10.1016/j.pubrev.2009.03.003 · DOI
  26. Jaques, 2012, Is issue management evolving or progressing towards extinction: A status review, Public Communication Review, 2, 35, 10.5130/pcr.v2i1.2183 · DOI
  27. Ji, 2017, A moderated mediation model of political collective action in Hong Kong, Asian Journal of Communication, 27, 497, 10.1080/01292986.2017.1336777 · DOI
  28. Ji, 2020, Crisis-induced public demand for regulatory intervention in the social media era: Examining the moderating roles of perceived government controllability and consumer collective efficacy, New Media & Society, 22, 959, 10.1177/1461444819874473 · DOI
  29. Jin, 2006, Scale development for measuring stance as degree of accommodation, Public Relations Review, 32, 423, 10.1016/j.pubrev.2006.09.012 · doi:10.1016/j.pubrev.2006.09.012
  30. Jin, 2012, Toward a publics-driven, emotion-based conceptualization in crisis communication, Journal of Public Relations Research, 24, 266, 10.1080/1062726X.2012.676747 · DOI · Paper page
  31. Kim, 2014, The role of prior expectancies and relational satisfaction in crisis, Journalism & Mass Communication Quarterly, 91, 139, 10.1177/1077699013514413 · DOI
  32. Kim, 2019, The process model of corporate social responsibility (CSR) communication, Journal of Business Ethics, 154, 1143, 10.1007/s10551-017-3433-6 · DOI · Paper page
  33. Kim, 2016, Understanding publics’ perception and behaviors in crisis communication, Journal of Public Relations Research, 28, 35, 10.1080/1062726X.2015.1131697 · DOI
  34. Kim, 2011, Problem solving and communicative action: A situational theory of problem solving, The Journal of Communication, 61, 120, 10.1111/j.1460-2466.2010.01529.x · DOI · Paper page
  35. Kim, 2014, Revisiting the effectiveness of base crisis response strategies in comparison of reputation management crisis responses, Journal of Public Relations Research, 26, 62, 10.1080/1062726X.2013.795867 · DOI
  36. King, 2014, Reverse-engineering censorship in China, Science, 345, 10.1126/science.1251722 · DOI · Paper page
  37. Lau, 2001, Communication and shared reality: Implications for the psychological foundations of culture, Social Cognition, 19, 350, 10.1521/soco.19.3.350.21467 · DOI
  38. Lee, 2005, Hong Kong consumers’ evaluation in an airline crash: A path model analysis, Journal of Public Relations Research, 17, 363, 10.1207/s1532754xjprr1704_3 · DOI
  39. Lee, 2010, An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy, Computers in Human Behavior, 26, 1073, 10.1016/j.chb.2010.03.009 · DOI
  40. Levenson, 1981, Differentiating among internality, powerful others, and chance, Vol. 1, 15
  41. Lev-On, 2012, Communication, community, crisis: Mapping uses and gratifications in the contemporary media environment, New Media & Society, 14, 98, 10.1177/1461444811410401 · DOI
  42. Li, 2016, Psychological empowerment on social media, Public Relations Review, 42, 49, 10.1016/j.pubrev.2015.09.001 · DOI
  43. Lim, 2017, How a paracrisis situation is instigated by an online firestorm and visual mockery: Testing a paracrisis development model, Computers in Human Behavior, 67, 252, 10.1016/j.chb.2016.10.032 · DOI
  44. Lovari, 2015, Listening to digital publics. Investigating citizens’ voices and engagement within Italian municipalities’ Facebook Pages, Public Relations Review, 41, 205, 10.1016/j.pubrev.2014.11.013 · DOI
  45. Luo, 2016, Mobilization in the internet age: Internet activism and corporate response, Academy of Management Journal, 59, 2045, 10.5465/amj.2015.0693 · DOI
  46. Ma, 2016, Effects of attributed responsibility and response strategies on organizational reputation, Journal of Public Relations Research, 28, 102, 10.1080/1062726X.2016.1166367 · DOI · Paper page
  47. Macias, 2009, Blog functions as risk and crisis communication during Hurricane Katrina, Journal of Computer-Mediated Communication, 15, 1, 10.1111/j.1083-6101.2009.01490.x · DOI
  48. MacKinnon, 2011, China’s" networked authoritarianism", Journal of Democracy, 22, 32, 10.1353/jod.2011.0033 · DOI · Paper page
  49. Miller, 2000, Managing customer expectations, Information Systems Management, 17, 88, 10.1201/1078/43191.17.2.20000301/31233.12 · doi:10.1201/1078/43191.17.2.20000301/31233.12
  50. Nabi, 2003, Exploring the framing effects of emotion, Communication Research, 30, 224, 10.1177/0093650202250881 · DOI · Paper page
  51. Olkkonen, 2015, Broadening the concept of expectations in public relations, Journal of Public Relations Research, 27, 81, 10.1080/1062726X.2014.943761 · DOI
  52. Olkkonen, 2019, Theorizing expectations as enablers of intangible assets in public relations: Normative, predictive, and destructive, Public Relations Inquiry, 8, 281, 10.1177/2046147X19873091 · DOI
  53. Procopio, 2007, Do you know what it means to miss New Orleans? Internet communication, geographic community, and social capital in crisis, Journal of Applied Communication Research, 35, 67, 10.1080/00909880601065722 · DOI · Paper page
  54. Rezabakhsh, 2006, Consumer power: A comparison of the old economy and the Internet economy, Journal of Consumer Policy, 29, 3, 10.1007/s10603-005-3307-7 · DOI · Paper page
  55. Rosenthal, 1997, Crises and crisis management: Toward comprehensive government decision making, Journal of Public Administration Research and Theory, 7, 277, 10.1093/oxfordjournals.jpart.a024349 · DOI · Paper page
  56. Shah, 2005, Information and expression in a digital age, Communication Research, 32, 531, 10.1177/0093650205279209 · DOI · Paper page
  57. Sommerfeldt, 2011, Activist online resource mobilization, Public Relations Review, 37, 429, 10.1016/j.pubrev.2011.03.003 · DOI
  58. Stephens, 2009, If the organizations won’t give us information…: The use of multiple new media for crisis technical translation and dialogue, Journal of Public Relations Research, 21, 229, 10.1080/10627260802557605 · DOI
  59. Sullivan, 2014, China’s Weibo: Is faster different?, New Media & Society, 16, 24, 10.1177/1461444812472966 · DOI
  60. Tao, 2018, How consumers’ pre-crisis associations and attitude certainty impact their responses to different crises, Communication Research, 45, 815, 10.1177/0093650217733361 · DOI
  61. Utz, 2013, Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster, Public Relations Review, 39, 40, 10.1016/j.pubrev.2012.09.010 · DOI · Paper page
  62. Valenzuela, 2012, Social networks that matter: Exploring the role of political discussion for online political participation, International Journal of Public Opinion Research, 24, 163, 10.1093/ijpor/edr037 · DOI · Paper page
  63. Velasquez, 2015, Youth collective activism through social media, New Media & Society, 17, 899, 10.1177/1461444813518391 · DOI
  64. Weiner, 1985, An attributional theory of achievement motivation and emotion, Psychological Review, 92, 548, 10.1037/0033-295X.92.4.548 · DOI · Paper page
  65. Wu, 2007, The making of a market economy in China: Transformation of government regulation of market development, European Law Journal, 13, 750, 10.1111/j.1468-0386.2007.00394.x · doi:10.1111/j.1468-0386.2007.00394.x
  66. Yang, 2013, Contesting food safety in the Chinese media: Between hegemony and counter-hegemony, The China Quarterly, 214, 337, 10.1017/S0305741013000386 · DOI
  67. Zhang, 2018, Understanding publics’ post-crisis social media engagement behaviors: An examination of antecedents and mediators, Telematics and Informatics, 35, 2133, 10.1016/j.tele.2018.07.014 · DOI

Metadata

Authors
Ji, Y., & Kim, S.
Venue
Public Relations Review
Publisher
Elsevier BV
Published
2021-12
Volume
47
Issue
5
Pages
102119
ISSN
0363-8111
Cited by
8
References
1
Language
en

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Public expectations of crisis outcomes in the social media era in China: A communication-mediated psychological mechanism. https://app.cochat.ai/papers/10.1016/j.pubrev.2021.102119
The paper
Ji, Y., & Kim, S. (2021). Public expectations of crisis outcomes in the social media era in China: A communication-mediated psychological mechanism. Public Relations Review. https://doi.org/10.1016/j.pubrev.2021.102119

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.