Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 25

The DOI matches its Crossref record.

The reputational benefits of instructing information: The first test of the revised model of reputation repair

Page, Tyler G.·2022·Public Relations Review
DOI 10.1016/j.pubrev.2022.102256
Open this paper in CoChat — free account

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.pubrev.2022.102256

Cites

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

No references could be resolved yet.

Research works printed but not linked: 38

  1. Allen, 1994, Legitimate endeavors: Impression management strategies used by an organization in crisis, Communication Monographs, 61, 44, 10.1080/03637759409376322 · DOI · Paper page
  2. Avery, 2016, Effects of crisis efficacy on intentions to follow directives duringcrisis, Journal of Public Relations Research, 28, 72, 10.1080/1062726X.2016.1165681 · DOI
  3. Benoit, 1997, Image repair discourse and crisis communication, Public Relations Review, 23, 177, 10.1016/S0363-8111(97)90023-0 · DOI · Paper page
  4. Benson, 1988, Crisis revisited: An analysis of strategies used by Tylenol in the second tampering episode, Communication Studies, 39, 49
  5. Bowen, 2018, Effect of perceived crisis response on consumers' behavioral intentions during a company scandal–An intercultural perspective, Journal of International Management, 24, 222, 10.1016/j.intman.2017.12.001 · DOI
  6. Claeys, 2014, What makes crisis response strategies work? The impact of crisis involvement and message framing, Journal of Business Research, 67, 182, 10.1016/j.jbusres.2012.10.005 · DOI · Paper page
  7. Claeys, 2010, Restoring reputations in times of crisis: An experimental study of the situational crisis communication theory and the moderating effects of locus of control, Public Relations Review, 36, 256, 10.1016/j.pubrev.2010.05.004 · DOI · Paper page
  8. Coombs, 1995, Choosing the right words: The development of guidelines for the selection of the “appropriate” crisis-response strategies, Management Communication Quarterly, 8, 447, 10.1177/0893318995008004003 · DOI · Paper page
  9. Coombs, 2004, Impact of past crises on current crisis communication: Insights from situational crisis communication theory, The Journal of Business Communication, 41, 265, 10.1177/0021943604265607 · DOI · Paper page
  10. Coombs, 2006, The protective powers of crisis response strategies: Managing reputational assets during a crisis, Journal of Promotion Management, 12, 241, 10.1300/J057v12n03_13 · DOI · Paper page
  11. Coombs, 2007, Protecting organization reputations during a crisis: The development and application of situational crisis communication theory, Corporate Reputation Review, 10, 163, 10.1057/palgrave.crr.1550049 · DOI · Paper page
  12. Coombs, 2016, Reflections on a meta-analysis: Crystallizing thinking about SCCT, Journal of Public Relations Research, 28, 120, 10.1080/1062726X.2016.1167479 · DOI
  13. Coombs, 2002, Helping crisis managers protect reputational assets initial tests of the situational crisis communication theory, Management Communication Quarterly, 16, 165, 10.1177/089331802237233 · DOI · Paper page
  14. Coombs, 2006, Unpacking the halo effect: Reputation and crisis management, Journal of Communication Management, 10, 123, 10.1108/13632540610664698 · DOI · Paper page
  15. Graham, 2009, Liberals and conservatives rely on different sets of moral foundations, Journal of Personality and Social Psychology, 96, 1029, 10.1037/a0015141 · DOI · Paper page
  16. Griffin, 1992, Consumer assessments of responsibility for product-related injuries: The impact of regulations, warnings, and promotional policies, ACR North American Advances, 19
  17. Holladay, 2009, Crisis communication strategies in the media coverage of chemical accidents, Journal of Public Relations Research, 21, 208, 10.1080/10627260802557548 · DOI
  18. Hu, 1999, Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives, Structural Equation Modeling: A Multidisciplinary Journal, 6, 1, 10.1080/10705519909540118 · DOI · Paper page
  19. Jin, 2014, Examining the role of socialmedia in effective crisis management: The effects of crisis origin, informationform, and source on publics’ crisis responses, Communication Research, 10.1177/0093650211423918 · DOI · Paper page
  20. Jin, 2012, Toward a publics-driven, emotion-based conceptualization in crisis communication: Unearthing dominant emotions in multi-staged testing of the integrated crisis mapping (ICM) model, Journal of Public Relations Research, 24, 266, 10.1080/1062726X.2012.676747 · DOI · Paper page
  21. Kim, 2011, Reputation repair at the expense of providing instructing and adjusting information following crises, International Journal of Strategic Communication, 5, 183, 10.1080/1553118X.2011.566903 · DOI
  22. Kim, 2014, Revisiting the effectiveness of base crisis response strategies in comparison of reputation management crisis responses, Journal of Public Relations Research, 26, 62, 10.1080/1062726X.2013.795867 · DOI
  23. Liu, 2014, Beyond image repair: Suggestions for crisis communication theory development, Public Relations Review, 40, 543, 10.1016/j.pubrev.2014.04.004 · DOI
  24. Ma, 2016, Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research, Journal of Public Relations Research, 1
  25. O'Keefe, 2003, Message properties, mediating states, and manipulation checks: Claims, evidence, and data analysis in experimental persuasive message effects research, Communication Theory, 13, 251, 10.1111/j.1468-2885.2003.tb00292.x · doi:10.1111/j.1468-2885.2003.tb00292.x · Paper page
  26. Page, 2019, Beyond attribution: Building new measures to explain the reputation threat posed by crisis, Public Relations Review, 45, 138, 10.1016/j.pubrev.2018.10.002 · DOI
  27. Page, 2020, Measuring success: Explications and measurement scales of instructing information and adjusting information, Public Relations Review, 46, 10.1016/j.pubrev.2020.101952 · DOI
  28. Park, 2017, Exploring effective crisis response strategies, Public Relations Review, 43, 190, 10.1016/j.pubrev.2016.12.001 · DOI · Paper page
  29. Sellnow, 1998, The compatibility of corrective action in organizational crisis communication, Communication Quarterly, 46, 60, 10.1080/01463379809370084 · DOI
  30. Sellnow, 2012, The value of instructional communication in crisis situations: Restoring order to chaos, Risk Analysis: An International Journal, 32, 633, 10.1111/j.1539-6924.2011.01634.x · DOI
  31. Singleton, R.A., Straits, B.C. , (2017). Approaches to social research (6th Ed.). Oxford.
  32. Sisco, 2012, Nonprofit in crisis: An examination of the applicability of situational crisis communication theory, Journal of Public Relations Research, 24, 1, 10.1080/1062726X.2011.582207 · DOI
  33. Sturges, 1994, Communicating through crisis: A strategy for organizational survival, Management Communication Quarterly, 7, 297, 10.1177/0893318994007003004 · DOI · Paper page
  34. Verhoeven, 2012, Effects of apologies and crisis responsibility on corporate and spokesperson reputation, Public Relations Review, 38, 501, 10.1016/j.pubrev.2012.02.002 · doi:10.1016/j.pubrev.2012.02.002
  35. Weiner, 1985, An attributional theory of achievement motivation and emotion, Psychological Review, 92, 548, 10.1037/0033-295X.92.4.548 · DOI · Paper page
  36. Zhang, 2020, Do instructing and adjusting information make a difference in crisis responsibility attribution? Merging fear appeal studies with the defensive attribution hypothesis, Public Relations Review, 46, 10.1016/j.pubrev.2020.101979 · DOI
  37. Zhao, 2020, How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises, Public Relations Review, 46, 10.1016/j.pubrev.2020.101944 · DOI · Paper page
  38. Zhou, 2019, A measure of perceived severity in organizational crises: a multidimensional scale development and validation, Journal of International Crisis and Risk Communication Research, 2, 3, 10.30658/jicrcr.2.1.3 · DOI

Cited by

Metadata

Authors
Page, T. G.
Venue
Public Relations Review
Publisher
Elsevier BV
Published
2022-12
Volume
48
Issue
5
Pages
102256
ISSN
0363-8111
DOI
10.1016/j.pubrev.2022.102256
Cited by
25
References
0
Language
en
Licence

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.