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Cited by 35Technology Adoption and User BehaviourImpact of Technology on AdolescentsTechnostress in Professional Settings

Impact of digital burnout on the use of digital consumer platforms

Open access
da Silva, Filipa Pires, Jerónimo, Helena Mateus, Henriques, Paulo Lopes, Ribeiro, Joana·2024·Technological Forecasting and Social Change
DOI 10.1016/j.techfore.2023.123172
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Abstract

As digital transition processes occur at a high speed, new models and business opportunities are emerging. One such phenomenon is the explosion of digital consumer platforms that are changing consumption patterns, as well as the boundaries of commercial exchange. The onset of the COVID-19 pandemic resulted in exponential growth of this consumption model, while the motivation for the use of digital platforms intensified. The intensive use of digital devices also threatens the mental health of digital users, enhancing states of stress, anxiety, and digital burnout. Therefore, this study analyses the effects of motivators and digital burnout on customers' use of digital platforms in a post-pandemic context. The sample comprised 202 participants who voluntarily completed a web-based survey. The digital burnout level of the study participants was lower than the theoretical midpoint of the scale and was significantly influenced by their Internet Addiction. Contrary to expectations, digital burnout has a significant positive effect on the use of digital consumer platforms, which is partially mediated by utilitarian motivation. The results highlight the need to consider predictors that potentially lead to digital burnout in consumers and the subsequent identification of the necessary factors to ensure the prevention and management of digital burnout.

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Authors
da Silva, F. P., Jerónimo, H. M., Henriques, P. L., & Ribeiro, J.
Affiliations
University of Lisbon (PT)
ORCID
Venue
Technological Forecasting and Social Change
Publisher
Elsevier BV
Published
2024-03
Volume
200
Pages
123172
ISSN
0040-1625 (ISSN-L)
DOI
10.1016/j.techfore.2023.123172
OpenAlex
W4390569841
Cited by
32
References
106
Citations by year
2026: 19 · 2025: 11 · 2024: 2
FWCI
11.94
Type
journal article
Language
en
Open access
Licence
Locations
  • Technological Forecasting and Social Change (publishedVersion, cc-by-nc-nd)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) (submittedVersion, other-oa)
Funders
Fundação para a Ciência e a Tecnologia (UIDB/04521/2020)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
  • Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
Keywords
digital burnout, online shopping, utilitarian motivation, internet addiction, COVID-19 pandemic, digital device use, post-pandemic consumption, digital transition

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