Cited by 369Technology Adoption and User BehaviourInformation Systems Theories and ImplementationCustomer Service Quality and Loyalty

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An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model

Kim, Tae Goo, Lee, Jae Hyoung, Law, Rob·2008·Tourism Management

DOI 10.1016/j.tourman.2007.05.016

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“…advisable Using HFOS is a pleasant idea I enjoy using HFOS I am satisfied in using HFOS Actual use I use HFOS so that my work is swift and efficient Davis et al. (1992) Note: HFOS ¼ Hotel front office system. system quality, 0.85 for service quality, 0.70 for perceived value, 0.72 for perceived…”
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Authors: Kim, T. G., Lee, J. H., & Law, R.
Affiliations: Sangji University (KR)
Hong Kong Polytechnic University (HK)
Corresponding author: Lee, Jae Hyoung
ORCID: Lee, Jae Hyoung
Law, Rob
Venue: Tourism Management
Publisher: Elsevier BV
Published: 2008-06
Volume: 29
Issue: 3
Pages: 500-513
ISSN: 0261-5177 (ISSN-L)
DOI: 10.1016/j.tourman.2007.05.016
OpenAlex: W2018636602
Cited by: 369
References: 86
Citations by year: 2026: 6 · 2025: 19 · 2024: 18 · 2023: 25 · 2022: 31 · 2021: 29 · 2020: 35 · 2019: 27 · 2018: 28 · 2017: 12 · 2016: 12 · 2015: 28 · 2014: 25 · 2013: 15 · 2012: 21
FWCI: 16.66
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Tourism Management (publishedVersion)
PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: technology acceptance, extended technology acceptance model, information system quality, perceived value, perceived ease of use, perceived usefulness, attitude toward using, actual use, frontline hotel employees, hotel information systems

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An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model

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