The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator
Open accessAbstract
Just like Internet shopping, TV shopping as an emerging powerful channel of distribution has shown substantial growth in sales and in the number of customers over the past decade. Compared to Internet shopping, the consumer behavior of TV shopping is nonetheless neglected. This paper sheds light on the consumer behavior of TV travel product shopping and specifically investigates the relationships between perceived value, satisfaction, and loyalty of TV shoppers. The findings reveal that in general only the effect of perceived value, but not satisfaction, on loyalty is supported. Furthermore, the consumer product involvement shows its moderating effects on the value–satisfaction–loyalty model.
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Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
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Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
A national customer satisfaction barometer: the Swedish experience
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An Investigation into the Determinants of Customer Satisfaction
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Cited by
El-Adly, M. I. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.007 · Cited by 613
Zhu, G., So, K. K. F., & Hudson, S. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2016-0496 · Cited by 298
Xie, C., Yu, J., Huang, S. (., & Zhang, J. (2022) · Tourism Management · doi:10.1016/j.tourman.2022.104513 · Cited by 231
Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences
Ma, J., Scott, N., Gao, J., & Ding, P. (2017) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2015.1125824 · Cited by 138
Purchase Behavior of Consumers Toward GSAs: A Longitudinal Assessment
Chakraborty, D. (2023) · Journal of Computer Information Systems · doi:10.1080/08874417.2022.2123065 · Cited by 38
Metadata
- Authors
- Chen, C.-F., & Tsai, M.-H.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2008-12
- Volume
- 29
- Issue
- 6
- Pages
- 1166-1171
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W1993494983
- Cited by
- 310
- References
- 4
- FWCI
- 14.32
- Type
- journal article
- Language
- en
- Open access
- green
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- Chen, C.-F., & Tsai, M.-H. (2008). Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator. Tourism Management. https://doi.org/10.1016/j.tourman.2008.02.019
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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