The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
The influence of salesperson selling behaviors on customer satisfaction with products
Overview
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Citations
Cites
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Mano, H., & Oliver, R. L. (1993) · Journal of Consumer Research · doi:10.1086/209361 · Cited by 1,973
Cited by
Customer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.33.18386 · Cited by 2,083
Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305
Cheshin, A., Amit, A., & van Kleef, G. A. (2018) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2017.10.002 · Cited by 183
Stock, R. M. (2011) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-010-0215-4 · Cited by 122
Alejandro, T. B., Souza, D. V., Boles, J. S., Ribeiro, Á. H. P., & Monteiro, P. R. R. (2011) · Industrial Marketing Management · doi:10.1016/j.indmarman.2010.09.008 · Cited by 104
Self-citationThe importance of customer’s perception of salesperson’s empathy in selling
Delpechitre, D., Rutherford, B. N., & Comer, L. B. (2019) · Journal of Business & Industrial Marketing · doi:10.1108/jbim-03-2017-0073 · Cited by 59
Cervellon, M.-C., Poujol, J. F., & Tanner, J. F. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.04.013 · Cited by 27
Metadata
- Authors
- Goff, B. G., Boles, J. S., Bellenger, D. N., & Stojack, C.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1997-06
- Volume
- 73
- Issue
- 2
- Pages
- 171-183
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2081697200
- Cited by
- 371
- References
- 4
- FWCI
- 8.43
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
