The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Comparative fit indexes in structural models.
Bentler, P. M. (1990) · Psychological Bulletin · doi:10.1037/0033-2909.107.2.238 · Cited by 25,266
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
The Social Psychology of Procedural Justice
Lind, E. A., & Tyler, T. R. (1988) · Critical Issues in Social Justice · doi:10.1007/978-1-4899-2115-4 · Cited by 6,585
Tyler, T. R. (2006) · doi:10.1515/9781400828609 · Cited by 5,156
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Estimating within-group interrater reliability with and without response bias
James, L. R., Demaree, R. G., & Wolf, G. (1984) · Journal of Applied Psychology · doi:10.1037/0021-9010.69.1.85 · Cited by 4,774
Moorman, R. H. (1991) · Journal of Applied Psychology · doi:10.1037//0021-9010.76.6.845 · Cited by 3,422
A Relational Model of Authority in Groups
Tyler, T. R., & Lind, E. A. (1992) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60283-x · Cited by 2,977
Customer Switching Behavior in Service Industries: An Exploratory Study
Keaveney, S. M. (1995) · Journal of Marketing · doi:10.2307/1252074 · Cited by 2,905
Cited by
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000) · Journal of Management · doi:10.1177/014920630002600307 · Cited by 5,897
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009) · Journal of Applied Psychology · doi:10.1037/a0013079 · Cited by 2,356
Relationship quality as a predictor of B2B customer loyalty
Rauyruen, P., & Miller, K. E. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2005.11.006 · Cited by 1,123
Impact of competitiveness on salespeople's commitment and performance
Lam, L. W. (2012) · Journal of Business Research · doi:10.1016/j.jbusres.2011.10.026 · Cited by 757
Individual Psychological Ownership: Concepts, Evidence, and Implications for Research in Marketing
Jussila, I., Tarkiainen, A., Sarstedt, M., & Hair, J. F. (2015) · Journal of Marketing Theory and Practice · doi:10.1080/10696679.2015.1002330 · Cited by 361
Metadata
- Authors
- Bettencourt, L. A., & Brown, S. W.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1997-03
- Volume
- 73
- Issue
- 1
- Pages
- 39-61
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2062093135
- Cited by
- 948
- References
- 10
- FWCI
- 15.32
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
