Establishing online trust through a community responsibility system
Open accessIntegrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Consumers often hesitate to perform a transaction online because of the impersonal nature of online settings and information asymmetry that makes it almost impossible to evaluate product quality before purchase.
“Considering the impersonal nature of online settings, and the information asymmetry that almost makes it impossible to evaluate the product quality before purchase [6], consumers often hesitate to perform a transaction online [58].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [6]
The potential risks associated with online purchases, such as information asymmetry between buyers and sellers and the impersonal nature of the online environment, pose threats to consumers, so merchants need to acquire trust from consumers.
“The potential risks associated with online purchases, such as information asymmetry between buyers and sellers, and the impersonal nature of the online environment pose threats to the consumers and also to the buyers, and in this case, merchants need to acquire trust from the consumers [6].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [6]
Cites
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
Akerlof, G. A. (1970) · The Quarterly Journal of Economics · doi:10.2307/1879431 · Cited by 23,016 · see citing works
Production, Information Costs and Economic Organization
Alchian, A. A., & Demsetz, H. (1996) · Oxford University Press eBooks · doi:10.1093/oso/9780198774358.003.0005 · Cited by 9,528 · see citing works
Uzzi, B. (1996) · American Sociological Review · doi:10.2307/2096399 · Cited by 6,013 · see citing works
Markets, Bureaucracies, and Clans
Ouchi, W. G. (1980) · Administrative Science Quarterly · doi:10.2307/2392231 · Cited by 4,735 · see citing works
Zaheer, A., McEvily, B., & Perrone, V. (1998) · Organization Science · doi:10.1287/orsc.9.2.141 · Cited by 4,055 · see citing works
Neither market nor hierarchy: Network Forms of Organization
Milošević, D. (2014) · Cited by 3,446 · see citing works
Rempel, J. K., Holmes, J. G., & Zanna, M. P. (1985) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.49.1.95 · Cited by 3,146 · see citing works
Structuring cooperative relationships between organizations
Ring, P. S., & de Ven, A. H. V. (1992) · Strategic Management Journal · doi:10.1002/smj.4250130702 · Cited by 2,807 · see citing works
Ysander, B.-C., & Arrow, K. J. (1975) · Ekonomisk Tidskrift · doi:10.2307/3438925 · Cited by 2,600 · see citing works
Frictionless commerce? A comparison of Internet and conventional retailers
Brynjolfsson, E., & Smith, M. D. (2000) · Management Science · doi:10.1287/mnsc.46.4.563.12061 · Cited by 2,498 · see citing works
Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation
Culnan, M. J., & Armstrong, P. K. (1999) · Organization Science · doi:10.1287/orsc.10.1.104 · Cited by 1,870 · see citing works
Generalized expectancies for interpersonal trust.
Rotter, J. B. (1971) · American Psychologist · doi:10.1037/h0031464 · Cited by 1,604 · see citing works
(1995) · Cited by 878 · see citing works
Shapiro, D. L., Sheppard, B. H., & Cheraskin, L. (1992) · Negotiation Journal · doi:10.1111/j.1571-9979.1992.tb00679.x · Cited by 872 · see citing works
Asynchronous learning networks as a virtual classroom
Hiltz, S. R., & Wellman, B. (1997) · Communications of the ACM · doi:10.1145/260750.260764 · Cited by 617 · see citing works
Lagace, R. R., & Sohi, R. S. (1997) · Journal of the Academy of Marketing Science · doi:10.1007/bf02894348 · Cited by 436 · see citing works
(1999) · Advances in group processes · Cited by 426 · see citing works
(1991) · Cited by 268 · see citing works
EC-Trust (Trust in Electronic Commerce): Exploring the Antecedent Factors
Fung, R. K. L., & Lee, M. (1999) · Journal of the Association for Information Systems · Cited by 167 · see citing works
Grubel, H. G., & Hirsch, F. R. (1978) · Canadian Journal of Economics/Revue canadienne d économique · doi:10.2307/134561 · Cited by 100 · see citing works
Postma, P. (1999) · Interactive Marketing · doi:10.1057/palgrave.im.4340026 · Cited by 68 · see citing works
Sharing Out in Alliances: Trust and Ethics
Argandoña, A. (1999) · Journal of Business Ethics · doi:10.1023/a:1006206812389 · Cited by 56 · see citing works
Some Value Propositions of Online Communities
Walden, E. A. (2000) · Electronic Markets · doi:10.1080/101967800750050362 · Cited by 54 · see citing works
Greif, A. (1998) · SSRN Electronic Journal · doi:10.2139/ssrn.47178 · Cited by 15 · see citing works
Greif, A. (1997) · RePEc: Research Papers in Economics · Cited by 8 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
The role of consumer innovativeness and perceived risk in online banking usage
Aldás‐Manzano, J., Lassala‐Navarré, C., Ruiz‐Mafé, C., & Sanz‐Blas, S. (2009) · International Journal of Bank Marketing · doi:10.1108/02652320910928245 · Cited by 364 · see citing works
Elbeltagi, I., & Agag, G. (2016) · Internet Research · doi:10.1108/intr-10-2014-0244 · Cited by 232 · see citing works
Social interaction and continuance intention in online auctions: A social capital perspective
Wang, J.-C., & Chiang, M.-J. (2009) · Decision Support Systems · doi:10.1016/j.dss.2009.04.013 · Cited by 133 · see citing works
Nienaber, A.-M., Hofeditz, M., & H. Searle, R. (2014) · International Journal of Bank Marketing · doi:10.1108/ijbm-12-2013-0146 · Cited by 74 · see citing works
A Model of the Relationship among Consumer Trust, Web Design and User Attributes
Zhang, X., Prybutok, V. R., Ryan, S., & Pavur, R. (2009) · Journal of Organizational and End User Computing · doi:10.4018/joeuc.2009040103 · Cited by 32 · see citing works
Ma, Y., Ruangkanjanases, A., & Chen, S.-C. (2019) · Sustainability · doi:10.3390/su11215914 · Cited by 30 · see citing works
“Considering the impersonal nature of online settings, and the information asymmetry that almost makes it impossible to evaluate the product quality before purchase [6], consumers often hesitate to perform a transaction online [58].”
BackgroundWang, W.-T., & Lu, C.-C. (2014) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919392.2014.866501 · Cited by 19 · see citing works
- Authors
- Ba, S.
- Affiliations
- University of Southern California (US)
- Corresponding author
- Ba, Sulin
- ORCID
- Ba, Sulin
- Venue
- Decision Support Systems
- Publisher
- Elsevier BV
- Published
- 2001-08
- Volume
- 31
- Issue
- 3
- Pages
- 323-336
- ISSN
- 0167-9236 (ISSN-L)
- OpenAlex
- W1989160322
- Cited by
- 361
- References
- 25
- Citations by year
- 2026: 2 · 2025: 4 · 2024: 11 · 2023: 9 · 2022: 16 · 2021: 14 · 2020: 17 · 2019: 17 · 2018: 18 · 2017: 12 · 2016: 22 · 2015: 18 · 2014: 32 · 2013: 20 · 2012: 25
- FWCI
- 35.74
- Type
- journal article
- Language
- en
- Open access
- green
- papers.ssrn.com
- Locations
- Decision Support Systems (publishedVersion)
- SSRN Electronic Journal (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Access Control and Trust
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- online trust, trust building, e-commerce, social structure, anonymity, online transactions, game theory
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
