The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Retail service quality and perceived value
Overview
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Significance tests and goodness of fit in the analysis of covariance structures.
Bentler, P. M., & Bonett, D. G. (1980) · Psychological Bulletin · doi:10.1037//0033-2909.88.3.588 · Cited by 19,023
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
A comparison of some methodologies for the factor analysis of non‐normal Likert variables
Muthén, B., & Kaplan, D. (1985) · British Journal of Mathematical and Statistical Psychology · doi:10.1111/j.2044-8317.1985.tb00832.x · Cited by 1,778
The Analysis of Covariance Structures: Goodness-of-Fit Indices
HOELTER, J. W. (1983) · Sociological Methods & Research · doi:10.1177/0049124183011003003 · Cited by 1,624
Statistical analysis of sets of congeneric tests
Jöreskog, K. G. (1971) · Psychometrika · doi:10.1007/bf02291393 · Cited by 1,481
Lichtenstein, D. R., Netemeyer, R. G., & Burton, S. (1990) · Journal of Marketing · doi:10.1177/002224299005400305 · Cited by 1,054
Cited by
Value-based Adoption of Mobile Internet: An empirical investigation
Kim, H.-W., Chan, H. C., & Gupta, S. (2007) · Decision Support Systems · doi:10.1016/j.dss.2005.05.009 · Cited by 2,084
A conceptual model of perceived customer value in e‐commerce: A preliminary investigation
Chen, Z., & Dubinsky, A. J. (2003) · Psychology & Marketing · doi:10.1002/mar.10076 · Cited by 1,073
Escobar-Rodríguez, T., & Carvajal-Trujillo, E. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.01.017 · Cited by 590
Usability, quality, value and e-learning continuance decisions
Chiu, C.-M., Hsu, M.-H., Sun, S.-Y., Lin, T.-C., & Sun, P.-C. (2005) · Computers & Education · doi:10.1016/j.compedu.2004.06.001 · Cited by 567
Akama, J. S., & Kieti, D. M. (2003) · Tourism Management · doi:10.1016/s0261-5177(02)00044-4 · Cited by 381
Metadata
- Authors
- Sweeney, J. C., Soutar, G. N., & Johnson, L. W.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 1997-01
- Volume
- 4
- Issue
- 1
- Pages
- 39-48
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2940229911
- Cited by
- 335
- References
- 8
- FWCI
- 1.53
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Retail service quality and perceived value. https://app.cochat.ai/papers/10.1016/s0969-6989(96)00017-3
- The paper
- Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (1997). Retail service quality and perceived value. Journal of Retailing and Consumer Services. https://doi.org/10.1016/s0969-6989(96)00017-3
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
