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Cited by 67Emotional Intelligence and PerformanceStress and Burnout ResearchWorkplace Health and Well-being

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PERFORMANCE IMPACTS OF APPRAISAL AND COPING WITH STRESS IN WORKPLACE SETTINGS: THE ROLE OF AFFECT AND EMOTIONAL INTELLIGENCE

Ashkanasy, Neal M, Ashton-James, Claire E, Jordan, Peter J·2004·Research in Occupational Stress and Well-being
DOI 10.1016/s1479-3555(03)03001-4
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Abstract

We review the literature on stress in organizational settings and, based on a model of job insecurity and emotional intelligence by Jordan, Ashkanasy and Härtel (2002), present a new model where affective responses associated with stress mediate the impact of workplace stressors on individual and organizational performance outcomes. Consistent with Jordan et al., emotional intelligence is a key moderating variable. In our model, however, the components of emotional intelligence are incorporated into the process of stress appraisal and coping. The chapter concludes with a discussion of the implications of these theoretical developments for understanding emotional and behavioral responses to workplace.

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  • Under high stress conditions, cognitive resources are more difficult to access, so the leader's cognitive intelligence becomes less salient, and s/he is forced to rely on other, non-cognitive, abilities.

    “Under high stress conditions, on the other hand, cognitive resources are more difficult to access, so the leader's cognitive intelligence becomes less salient, and s/he is forced to rely on other, non-cognitive, abilities.”

    From Does leadership need emotional intelligence? (2009) · cites this paper as Ashkanasy, Ashton-James, & Jordan, 2004

  • Emotional intelligence enables leaders to deal with stressful environments and focus their attention back onto the task at hand.

    “Here, emotional intelligence enables leaders to deal with stressful environments, and to focus their attention back onto the task at hand (Ashkanasy, Ashton-James, & Jordan, 2004).”

    From Does leadership need emotional intelligence? (2009) · cites this paper as Ashkanasy, Ashton-James, & Jordan, 2004

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Sorted by citations

Metadata

Authors
Ashkanasy, N. M., Ashton-James, C. E., & Jordan, P. J.
ORCID
Venue
Research in Occupational Stress and Well-being
Publisher
Emerald (MCB UP )
Published
2004-05-19
Pages
1-43
ISSN
1479-3555 (ISSN-L)
DOI
10.1016/s1479-3555(03)03001-4
OpenAlex
W1497222178
Cited by
67
References
2
Citations by year
2025: 2 · 2024: 4 · 2023: 5 · 2022: 3 · 2021: 1 · 2020: 1 · 2018: 1 · 2017: 4 · 2016: 2 · 2015: 4 · 2014: 4 · 2013: 4 · 2012: 5
FWCI
8.83
Type
book chapter
Language
en
Open access
closed
Locations
  • Research in occupational stress and well being (publishedVersion)
  • Griffith Research Online (submittedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
  • Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Workplace Health and Well-being
Keywords
occupational stress, stress appraisal, coping, emotional intelligence, affect, job insecurity, organizational performance, individual performance, stressors, mediation, moderation

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