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Cited by 20Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyEducational Management and Quality

How Student Information System Influence Students’ Trust and Satisfaction Towards the University?: An Empirical Study in a Multicultural Environment

Open access
Ismail, Mustapha, Celebi, Erbug, Nadiri, Halil·2019·IEEE Access
DOI 10.1109/access.2019.2934782
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Abstract

The Student Information System (SIS) has increasingly gained popularity among universities for various reasons. However, evaluating student's trust and satisfaction of the system are not fully investigated. In this research, a sample of 634 students participated in the study from Cyprus International University, Cyprus. The Structural Equation Modelling (SEM) technique was employed with AMOS 23 software to identify the trust and satisfaction of students' SIS usage. The study model, which include subjective norm, image, output quality, result demonstrability, perceived usefulness, perceived ease of use, trust and satisfaction, was developed based on extended Technology Acceptance Model (TAM II). Results obtained from the analysis indicated that image, output quality, result demonstrability and perceived ease of use had a significant impact on perceived usefulness. Trust was found to be significantly correlated with satisfaction; however, subjective norm, Perceived usefulness and perceived ease of use did not have a significant influence on satisfaction. Furthermore, the finding confirmed that several constructs in the TAM II that were important in previous studies were not significant in the SIS. The students' behavior aspects are essential for the effective use of the system. It provides valuable information for university management in understanding the challenges of student's trust and satisfaction about SIS usage.

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  • University Student Information Systems impact students' satisfaction and trust in the university.

    “Ismail et al.'s (2019) emphasis on the impact of university (SIS) on students' satisfaction and trust in the university is also noteworthy.”

    From Data-Driven Decision-Making through Real-time Student Progress Monitoring: Academic Administrators Perspectives (2025) · cites this paper as Ismail et al.'s (2019)

    The Introduction (page unavailable) says the study focuses on SIS’s influence on students’ trust and satisfaction. But the Satisfaction section and Conclusion (pages unavailable) define and report those outcomes as trust and satisfaction with using the SIS, not trust in the university itself. (LLM, conf=0.85)

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Cites

Flagged first, then by citations

6 of the 57 references couldn’t be matched to a known paper.

Research works printed but not linked: 11

  1. E. Bayangan-Cosidon, ''Student information system for Kalinga state University-Rizal campus,'' Int. J. Comp. Sci Inf. Technol. Res., vol. 4, no. 2, pp. 223-229, 2016.
  2. C. A. Kiesler and S. B. Kiesler, Conformity. Reading, MA, USA: Addison- Wesley, 1964.
  3. J. Pfeffer, The Role of Power in Organizations. Cambridge, MA, USA: Ballinger, 1981.
  4. M.-Y. Wu, H.-P. Chou, Y.-C. Weng, and Y.-H. Huang, ''TAM-2 based study of website user behavior-using Web 2.0 websites as an example,'' WSEAS Trans. Bus. Econ., vol. 4, no. 8, pp. 51-133, Oct. 2011.
  5. V. Venkatesh, M. G. Morris, G. B. Davis, and F. D. Davis, ''User accep- tance of information technology: Toward a unified view,'' MIS Quart., vol. 27, no. 3, pp. 425-478, Sep. 2003.
  6. M. Piriyakul, R. Piriyakul, O. Chuachareon, M. Boonyoung, P. Piriyakul, and I. Piriyakul, ''Effects of trust, satisfaction and factors corresponding to TAM on intention to reuse Internet business transaction,'' Int. Rev. Manage. Bus. Res., vol. 4, no. 3, pp. 344-358, Sep. 2015.
  7. A.-N. Negahdari, ''A model for e-satisfaction assessment,'' Tadbeer Mon., vol. 19, no. 195, pp. 13-28, 2009.
  8. J. F. Hair, R. E. Anderson, R. L. Tatham, and C. William, Black, Multivari- ate Data Analysis. Upper Saddle River, NJ, USA: Prentice Hall, 1998.
  9. V. Choudhury and E. Karahanna, ''The relative advantage of elec- tronic channels: A multidimensional view,'' MIS Quart., vol. 32, no. 1, pp. 179-200, Mar. 2008.
  10. A. B. Samodra and M. Mariani, ''Examining the influence of social norms on the intention to use social networking media: A study of generation Z in Indonesia,'' GSTF J. Comput., vol. 3, no. 1, pp. 127-130, Mar. 2018.
  11. G.-F. Liaw, F. Jen, and S. H. Liang, ''The effect of trust, satisfaction, and switching cost on consumer's loyalty-A model of on-line auction,'' J. Int. Manage. Stud., vol. 8, no. 1, pp. 59-67, 2013.

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Authors
Ismail, M., Celebi, E., & Nadiri, H.
Affiliations
Cyprus International University (CY)
ORCID
Ismail, Mustapha
Venue
IEEE Access
Publisher
Institute of Electrical and Electronics Engineers (IEEE)
Published
2019
Volume
7
Pages
111778-111789
ISSN
2169-3536 (ISSN-L)
DOI
10.1109/access.2019.2934782
OpenAlex
W2966945224
Cited by
19
References
57
Citations by year
2025: 4 · 2024: 5 · 2023: 3 · 2022: 3 · 2021: 2 · 2020: 2
FWCI
2.07
Type
journal article
Language
en
Open access
Licence
Locations
  • IEEE Access (publishedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Physical Sciences › Computer Science › Information Systems › Educational Management and Quality
Keywords
student information system, student trust, student satisfaction, technology acceptance model, perceived usefulness, perceived ease of use, subjective norms, output quality, result demonstrability, higher education, culturally diverse students

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