The DOI matches its Crossref record; 44 of the 45 references it cites were found in a registry or an index.
Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.
Abstract
Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.
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“Fostering job satisfaction among employees (across all age groups) is a key challenge for organizations, as it directly relates to a myriad of important quantifiable outcomes such as job performance, employee turnover, profitability, customer satisfaction, and employee health (Harter et al., 2002;Judge, Thoresen, Bono, & Patton, 2001;Thielgen et al., 2015).”
From What satisfies younger versus older employees, and why? An aging perspective on equity theory to explain interactive effects of employee age, monetary rewards, and task contributions on job satisfaction (2020) · cites this paper as Harter et al., 2002
Citations
Cites
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Flagged first, then by citations
1 of the 45 references couldn’t be matched to a known paper.
Research works printed but not linked: 7
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Cited by
Sorted by citations
The Job Demands‐Resources model: state of the art
Bakker, A. B., & Demerouti, E. (2007) · Journal of Managerial Psychology · doi:10.1108/02683940710733115 · Cited by 12,996
Antecedents and consequences of employee engagement
Saks, A. M. (2006) · Journal of Managerial Psychology · doi:10.1108/02683940610690169 · Cited by 5,577
Job Engagement: Antecedents and Effects on Job Performance
Rich, B. L., LePine, J. A., & Crawford, E. R. (2010) · Academy of Management Journal · doi:10.5465/amj.2010.51468988 · Cited by 4,279
The Essential Impact of Context on Organizational Behavior
Johns, G. (2006) · Academy of Management Review · doi:10.5465/amr.2006.20208687 · Cited by 3,657
May, D. R., Gilson, R. L., & Harter, L. M. (2004) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317904322915892 · Cited by 3,483
Metadata
- Authors
- Harter, J. K., Schmidt, F. L., & Hayes, T. L.
- Affiliations
- University of Iowa (US)
- ORCID
- Hayes, Theodore L.
- Venue
- Journal of Applied Psychology
- Published
- 2002
- Volume
- 87
- Issue
- 2
- Pages
- 268-279
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W2005673510
- Cited by
- 4,623
- References
- 45
- Citations by year
- 2026: 213 · 2025: 185 · 2024: 211 · 2023: 293 · 2022: 268 · 2021: 275 · 2020: 307 · 2019: 292 · 2018: 262 · 2017: 282 · 2016: 257 · 2015: 268 · 2014: 268 · 2013: 255 · 2012: 239
- FWCI
- 5.06
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Applied Psychology (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
- Keywords
- job satisfaction, employee engagement, customer satisfaction, productivity, profitability, employee turnover, occupational accidents, management practices, organizational performance
- MeSH terms
- Consumer Behavior, Humans, Job Satisfaction, Organizational Culture, Efficiency, Organizational
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