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The influence of psychological flexibility on work redesign: Mediated moderation of a work reorganization intervention.
Open accessAbstract
This quasi-experiment tested the extent to which an individual characteristic, psychological flexibility, moderated the effects of a control-enhancing work reorganization intervention in a call center. Results indicated that, compared with a control group, this intervention produced improvements in mental health and absence rates, particularly for individuals with higher levels of psychological flexibility. Findings also showed that these moderated intervention effects were mediated by job control. Specifically, the intervention enhanced perceptions of job control, and hence its outcomes, for the people who received it, especially for those who had greater psychological flexibility. Discussion highlights the benefits of understanding the processes (e.g., mediators, moderators, and mediated moderators) involved in work reorganization interventions.
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“Higher levels of psychological flexibility have been shown to be associated with improved mental health, job performance and absenteeism in UK workers [21, 22].”
From A workplace Acceptance and Commitment Therapy (ACT) intervention for improving healthcare staff psychological distress: A randomised controlled trial (2022) · cites this paper as [22]
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“research suggests that stress management interventions based on the acceptance and commitment therapy (ACT) have a positive impact on employees’ psychological health, well-being, and stress management skills [12-19].”
From Feasibility of a personal health technology-based psychological intervention for men with stress and mood problems: Randomized controlled pilot trial (2013) · cites this paper as [18]
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Metadata
- Authors
- Bond, F. W., Flaxman, P. E., & Bunce, D.
- Affiliations
- University of London (GB)
- Venue
- Journal of Applied Psychology
- Published
- 2008-05
- Volume
- 93
- Issue
- 3
- Pages
- 645-654
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W2003799758
- Cited by
- 235
- References
- 70
- Citations by year
- 2026: 9 · 2025: 12 · 2024: 16 · 2023: 7 · 2022: 19 · 2021: 12 · 2020: 15 · 2019: 15 · 2018: 9 · 2017: 13 · 2016: 20 · 2015: 13 · 2014: 12 · 2013: 21 · 2012: 13
- FWCI
- 18.64
- Type
- journal article
- Language
- en
- Open access
- Locations
- Journal of Applied Psychology (publishedVersion)
- PubMed (publishedVersion)
- Goldsmiths (University of London) (acceptedVersion)
- City Research Online (City University London) (submittedVersion)
- Funders
- British Occupational Health Research Foundation
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Workplace Health and Well-being
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Psychology › Clinical Psychology › Mindfulness and Compassion Interventions
- Keywords
- psychological flexibility, job redesign, job control, moderated mediation, call center employees, mental health, absenteeism
- MeSH terms
- Absenteeism, Affect, Decision Making, Organizational, Humans, Mental Health, Personality, Surveys and Questionnaires, Negotiating, Workplace
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