A unified model of IT continuance: Three complementary perspectives and crossover effects
Abstract
This study presents a unified model of information technology (IT) continuance, by drawing upon three alternative influences that are presumed to shape continuance behavior: reasoned action, experiential response, and habitual response. Using a longitudinal survey of workplace IT continuance among insurance agents at a large insurance company in Taiwan, we demonstrate that the above influences are interdependent, complementary, and have crossover effects. This study advances IT continuance research by theorizing and validating a unifying model that extends prior perspectives and by explaining interrelationships between these perspectives.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Scholars have agreed that understanding continued intention is vital to the success of an information system.
“Scholars have stressed the importance of understanding continued intention [84,85], and agreed that it is vital to the success of an information system [84].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [85]
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314 · see citing works
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587 · see citing works
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035 · see citing works
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941 · see citing works
Understanding Information Systems Continuance: An Expectation-Confirmation Model1
Bhattacherjee, A. (2001) · MIS Quarterly · doi:10.2307/3250921 · Cited by 8,767 · see citing works
Self-citationAgarwal, R., & Karahanna, E. (2000) · MIS Quarterly · doi:10.2307/3250951 · Cited by 4,726 · see citing works
Venkatesh, V., & Morris, M. G. (2000) · MIS Quarterly · doi:10.2307/3250981 · Cited by 4,382 · see citing works
Sheppard, B. H., Hartwick, J., & Warshaw, P. R. (1988) · Journal of Consumer Research · doi:10.1086/209170 · Cited by 3,867 · see citing works
Karahanna, E., Straub, D. W., & Chervany, N. L. (1999) · MIS Quarterly · doi:10.2307/249751 · Cited by 3,709 · see citing works
Ouellette, J. A., & Wood, W. (1998) · Psychological Bulletin · doi:10.1037/0033-2909.124.1.54 · Cited by 3,480 · see citing works
How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance1
Limayem, M., Hirt, S. G., & Cheung, C. M. K. (2007) · MIS Quarterly · doi:10.2307/25148817 · Cited by 2,450 · see citing works
Using Paradox to Build Management and Organization Theories
Poole, M. S., & van de Ven, A. H. (1989) · The Academy of Management Review · doi:10.5465/amr.1989.4308389 · Cited by 1,905 · see citing works
Bhattacherjee, A., & Premkumar, G. (2004) · MIS Quarterly · doi:10.2307/25148634 · Cited by 1,764 · see citing works
Self-citationA Critical review of consumer satisfaction
Yi, Y. (1989) · Deep Blue (University of Michigan) · Cited by 1,448 · see citing works
Jasperson, J., Carter, & Zmud, R. W. (2005) · MIS Quarterly · doi:10.2307/25148694 · Cited by 1,395 · see citing works
Jasperson, J., Carter, P. E., & Zmud, R. W. (2005) · MIS Quarterly · doi:10.5555/2017264.2017272 · Cited by 1,035 · see citing works
Habits in everyday life: Thought, emotion, and action.
Wood, W., Quinn, J. M., & Kashy, D. A. (2002) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.83.6.1281 · Cited by 1,028 · see citing works
Kim, S. S., & Malhotra, N. K. (2005) · Management Science · doi:10.1287/mnsc.1040.0326 · Cited by 993 · see citing works
Schilling, M. A. (2002) · Academy of Management Journal · doi:10.2307/3069353 · Cited by 663 · see citing works
Beyond frequency: Habit as mental construct
Verplanken, B. (2006) · British Journal of Social Psychology · doi:10.1348/014466605x49122 · Cited by 648 · see citing works
de Guinea, A. O., & Markus, M. L. (2009) · MIS Quarterly · doi:10.2307/20650303 · Cited by 515 · see citing works
Force of Habit and Information Systems Usage: Theory and Initial Validation
Limayem, M., Hirt, S. G., & de Empresa, S. I. (2003) · Journal of the Association for Information Systems · doi:10.17705/1jais.00030 · Cited by 480 · see citing works
de Guinea, A. O., & Markus, M. L. (2009) · Journal of the Association for Information Systems · doi:10.5555/2481626.2481629 · Cited by 460 · see citing works
Why Software Projects Escalate: An Empirical Analysis and Test of Four Theoretical Models1, 2
Keil, M., Mann, J. E. C., & Rai, A. (2000) · MIS Quarterly · doi:10.2307/3250950 · Cited by 443 · see citing works
Gefen, D. (2003) · Journal of Organizational and End User Computing · doi:10.4018/joeuc.2003070101 · Cited by 441 · see citing works
Lin, C., & Bhattacherjee, A. (2008) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415130103 · Cited by 322 · see citing works
Self-citationTeng, J. T. C., Grover, V., & Güttler, W. (2002) · IEEE Transactions on Engineering Management · doi:10.1109/17.985744 · Cited by 221 · see citing works
Understanding online social support and its antecedents: A socio-cognitive model
Lin, C., & Bhattacherjee, A. (2009) · The Social Science Journal · doi:10.1016/j.soscij.2009.03.004 · Cited by 87 · see citing works
Self-citationExploring usage continuance of e-negotiation systems: expectation and disconfirmation approach
Doong, H., & Lai, H. (2007) · Group Decision and Negotiation · doi:10.1007/s10726-007-9082-x · Cited by 53 · see citing works
Cognition, Affect, and Self-Regulation
Scheier, M. F., & Carver, C. S. (2014) · doi:10.4324/9781315802756-14 · Cited by 8 · see citing works
Enterprise Systems Outsourcing “Behind the Curtain”
Svejvig, P., & Pries‐Heje, J. (2011) · International Journal of Enterprise Information Systems · doi:10.4018/jeis.2011010101 · Cited by 7 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Brill, T. M., Munoz, L., & Miller, R. J. (2019) · Journal of Marketing Management · doi:10.1080/0267257x.2019.1687571 · Cited by 291 · see citing works
Towards a Decomposed Expectation-Confirmation Model of IT Continuance: The Role of Usability
University of Turku, Islam, A. K. M. N., Mäntymäki, M., University of Turku, Bhattacherjee, A., & University of South Florida (2017) · Communications of the Association for Information Systems · doi:10.17705/1cais.04023 · Cited by 46 · see citing works
Self-citationGrenier Ouimet, A., Wagner, G., Raymond, L., & Pare, G. (2020) · Journal of Medical Internet Research · doi:10.2196/22081 · Cited by 34 · see citing works
Ma, Y., Ruangkanjanases, A., & Chen, S.-C. (2019) · Sustainability · doi:10.3390/su11215914 · Cited by 30 · see citing works
“Scholars have stressed the importance of understanding continued intention [84,85], and agreed that it is vital to the success of an information system [84].”
Background
- Authors
- Bhattacherjee, A., & Lin, C.-P.
- Affiliations
- University of South Florida (US)
- National Yang Ming Chiao Tung University (TW)
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2015-07
- Volume
- 24
- Issue
- 4
- Pages
- 364-373
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2094902472
- Cited by
- 336
- References
- 32
- Citations by year
- 2026: 22 · 2025: 37 · 2024: 33 · 2023: 35 · 2022: 35 · 2021: 48 · 2020: 28 · 2019: 27 · 2018: 26 · 2017: 15 · 2016: 19 · 2015: 7 · 2014: 4
- FWCI
- 28.63
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- European Journal of Information Systems (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Keywords
- theory of reasoned action, unified model, insurance agents, crossover effects, continuance intention
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
