The DOI matches its Crossref record; 84 of the 89 references it cites were found in a registry or an index.
Why different trust relationships matter for information systems users
Open accessAbstract
Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in I...
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“As a result of the plurality of perspectives on this concept, there is no commonly accepted definition of trust (Lansing and Sunyaev 2016;Söllner et al. 2016) but rather a need for contextualized trust conceptualizations (Jarvenpaa et al. 2004).”
From Trustworthy artificial intelligence (2021) · cites this paper as Söllner et al. 2016
Citations
Cites
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An integrative model of organizational trust
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Information Systems Success: The Quest for the Dependent Variable
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Not So Different After All: A Cross-Discipline View Of Trust
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Flagged first, then by citations
5 of the 89 references couldn’t be matched to a known paper.
Research works printed but not linked: 6
- 10.2307/4132332 · DOI · Paper page
- Gordon ME, 1986, The Academy of Management Review, 11, 191
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Urban Gamification: Designing Municipal Websites for Enhanced Citizen Trust
Kordyaka, B., Weber, S., Bauer, L., Fritzsche, R., Klassen, G., Palombo, R., Nuñez, D. M. V., Wyszynski, M., & Niehaves, B. (2026) · Lecture notes in information systems and organisation · doi:10.1007/978-3-032-08489-7_7
Smirnova, Y. V., Saka, T. N., & Hormiga, E. (2026) · Journal of Small Business and Enterprise Development · doi:10.1108/jsbed-08-2025-0556
Increasing Editor Trust in News Personalization Systems with Fact-checked Large Language Models
Wessel, T. J., Trattner, C., & Starke, A. D. (2026) · ACM Conference on User Modeling, Adaptation and Personalization (UMAP) · doi:10.1145/3774935.3806175
Beyond Black Boxes: AI Certification Labels Increase Adoption through Trust
de Almeida, F., Glaum, J., Hildred, K., & Scott, I. J. (2026) · Psychology and Marketing · doi:10.1002/mar.70185
Alhilfi, A. H. H., Mohammed, A. K., Jasim, Z. A., Almatwari, A. A. S., Hussein, S. A.-D. A., & Alyousuf, A. N. J. (2026) · Advances in computational intelligence and robotics book series · doi:10.4018/979-8-3373-7240-2.ch007
Demirel, H. G. (2026) · Istanbul Management Journal · doi:10.26650/imj.2026.1799602
Möhle, M. H., Zall, M., Thorwart-Gumpert, T., Elbert, N., Thiesse, F., & Flath, C. M. (2026) · Lecture notes in computer science · doi:10.1007/978-3-032-30860-3_30
Awounang, C. D., Ndzana, M., & Mvogo, G. P. (2026) · IntechOpen eBooks · doi:10.5772/intechopen.1016713
Key predictors of government-backed fintech uptake: Cross-country evidence
Osakwe, C. N., Ahiabenu, K., Mazambani, L., Addae, J. A., Ramayah, T., & Adeola, O. (2026) · Journal of Global Information Technology Management · doi:10.1080/1097198x.2026.2690886
Kimfumu, A., Ellis, D. A., & Brown, O. (2026) · Behaviour and Information Technology · doi:10.1080/0144929x.2026.2692091
Exploring Human Trust in Software Robots for Robotic Process Automation
Agostinelli, S., Bisconti, P., Casciani, A., Marrella, A., Rehse, J.-R., Angelini, M., Asatiani, A., Axmann, B., Czarnecki, C., del–Río–Ortega, A., et al. (2026) · Business & Information Systems Engineering · doi:10.1007/s12599-026-01007-y
Bajwa, I. A. (2026) · Journal of Science and Technology Policy Management · doi:10.1108/jstpm-08-2024-0325
Wilson, C., & Tam, C. (2026) · Computers in Human Behavior Reports · doi:10.1016/j.chbr.2026.101228
Pu, S., Liu, Y., & Wu, X. (2026) · Communications in computer and information science · doi:10.1007/978-981-92-0291-1_26
All You Need Is Trust: Can Social Advice Reduce Algorithm Aversion Beyond Initial Disposition?Preprint
Mailliez, M., Henniqueau, A.-C., & Brest, A. (2026) · SSRN Electronic Journal · doi:10.2139/ssrn.7268245
Liu, J., Zhang, C., & Gu, L. (2026) · doi:10.1109/iccms69991.2026.11642771
What makes you trust digital data wallets? Antecedents of trust formation
Keba, V., Dhillon, G. S., & Oliveira, T. (2026) · Journal of Enterprise Information Management · doi:10.1108/jeim-12-2025-1258
Day, I. F. J. D., Carlson, J., Toohey, L., Follong, B., & Bucher, T. (2026) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2026.103135
Oesterreich, T. D., Anton, E., Söllner, M., & Teuteberg, F. (2026) · Information Technology and People · doi:10.1108/itp-05-2024-0683
Self-citationJarallah, E. M. (2025) · Tikrit Journal of Administrative and Economic Sciences · doi:10.25130/tjaes.22.74.1.32
Frehmann, K., & Ziegele, M. (2026) · Frontiers in Human Dynamics · doi:10.3389/fhumd.2026.1941118
Metadata
- Authors
- Söllner, M., Hoffmann, A., & Leimeister, J. M.
- Affiliations
- University of Kassel (DE)
- Corresponding author
- Söllner, Matthias
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2016-05
- Volume
- 25
- Issue
- 3
- Pages
- 274-287
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2257140431
- Cited by
- 223
- References
- 89
- Citations by year
- 2026: 44 · 2025: 36 · 2024: 27 · 2023: 21 · 2022: 24 · 2021: 19 · 2020: 28 · 2019: 10 · 2018: 4 · 2017: 6 · 2016: 4
- FWCI
- 9.17
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- European Journal of Information Systems (publishedVersion, cc-by)
- Alexandria (UniSG) (University of St.Gallen) (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Alexandria (UniSG) (University of St.Gallen) (submittedVersion)
- Kobra (Universitätsbibliothek Kassel) (cc-by)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Information Systems › Information and Cyber Security
- Keywords
- trust relationships, information system users, technology acceptance, trust in information systems, user trust
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