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Why different trust relationships matter for information systems users
Open accessAbstract
Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in I...
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“As a result of the plurality of perspectives on this concept, there is no commonly accepted definition of trust (Lansing and Sunyaev 2016;Söllner et al. 2016) but rather a need for contextualized trust conceptualizations (Jarvenpaa et al. 2004).”
From Trustworthy artificial intelligence (2021) · cites this paper as Söllner et al. 2016
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Cites
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“Thus, following approaches like TAM (Davis, 1989; Davis et al, 1989; Venkatesh & Bala, 2008), Trust-TAM (Gefen et al, 2003b) and UTAUT (Venkatesh et al, 2003), we focus on the user perceptions and their importance in the context of IS use.”
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Cited by
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Choung, H., David, P., & Ross, A. (2023) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2022.2050543 · Cited by 963
“As trust is considered to be another significant predictor for the adoption of new technologies (Söllner et al., 2016), previous studies have investigated the connections between”
BackgroundInfluentialHawlitschek, F., Notheisen, B., & Teubner, T. (2018) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2018.03.005 · Cited by 768
Trustworthy artificial intelligence
Thiebes, S., Lins, S., & Sunyaev, A. (2021) · Electronic Markets · doi:10.1007/s12525-020-00441-4 · Cited by 595
Modelling and testing consumer trust dimensions in e-commerce.
Oliveira, T., Alhinho, M., Rita, P., & Dhillon, G. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.050 · Cited by 464
Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare: An Indian Perspective
Dhagarra, D., Goswami, M., & Kumar, G. (2020) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2020.104164 · Cited by 517
Metadata
- Authors
- Söllner, M., Hoffmann, A., & Leimeister, J. M.
- Affiliations
- University of Kassel (DE)
- Corresponding author
- Söllner, Matthias
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2016-05
- Volume
- 25
- Issue
- 3
- Pages
- 274-287
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2257140431
- Cited by
- 223
- References
- 89
- Citations by year
- 2026: 44 · 2025: 36 · 2024: 27 · 2023: 21 · 2022: 24 · 2021: 19 · 2020: 28 · 2019: 10 · 2018: 4 · 2017: 6 · 2016: 4
- FWCI
- 9.17
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- European Journal of Information Systems (publishedVersion, cc-by)
- Alexandria (UniSG) (University of St.Gallen) (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Alexandria (UniSG) (University of St.Gallen) (submittedVersion)
- Kobra (Universitätsbibliothek Kassel) (cc-by)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Information Systems › Information and Cyber Security
- Keywords
- trust relationships, information system users, technology acceptance, trust in information systems, user trust
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