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Consumer trust and confidence in the compliance of Islamic banks
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“Therefore, trust has become one of the most important aspects for customer-Islamic bank relationships (Amin et al., 2013;Ashraf et al., 2015;Sumaedi et al., 2015;Tabrani et al., 2018).”
From Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust (2020) · cites this paper as Ashraf et al., 2015
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What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology
McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044235 · Cited by 2,282
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Cited by
Sorted by citations
Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust
Haron, R., Abdul Subar, N., & Ibrahim, K. (2020) · Islamic Economic Studies · doi:10.1108/ies-12-2019-0041 · Cited by 130
Metadata
- Authors
- Ashraf, S., Robson, J., & Sekhon, Y.
- Affiliations
- Bournemouth University (GB)
- Corresponding author
- Ashraf, Samreen
- Venue
- Journal of Financial Services Marketing
- Published
- 2015-06
- Volume
- 20
- Issue
- 2
- Pages
- 133-144
- ISSN
- 1363-0539 (ISSN-L)
- 1479-1846
- OpenAlex
- W960124283
- Cited by
- 63
- References
- 3
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 9 · 2023: 6 · 2022: 12 · 2021: 7 · 2020: 9 · 2019: 5 · 2018: 4 · 2017: 2 · 2016: 2
- FWCI
- 10.99
- Type
- journal article
- Language
- en
- Open access
- Licence
- other-oa
- www.springer.com/tdm (tdm)
- Locations
- Journal of Financial Services Marketing (publishedVersion)
- Bournemouth University Research Online (Bournemouth University) (submittedVersion, other-oa)
- ePrints Soton (University of Southampton) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Accounting › Islamic Finance and Banking Studies
- Social Sciences › Business, Management and Accounting › Marketing › Halal products and consumer behavior
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Keywords
- Islamic banking, consumer trust, consumer confidence, bank compliance, Muslim consumers, consumer behavior, financial services, cultural context, Pakistan, bank selection
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