The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Organizational Commitment, Job Satisfaction, and Effort in the Service Environment
Abstract
Investigations of the causal relationship between organizational commitment and job satisfaction have yielded contradictory findings. Little empirical research has looked at this complex relationship in the context of work effort. The purpose of this study was to determine how these variables interact in the service environment. Using a sample of 425 employees in two service organizations, the author tested two structural equation models. The hypothesized model with organizational commitment as a moderator between job satisfaction and service effort fit better than a model with job satisfaction as moderator did. Conceptual implications are discussed, and suggestions for future research are made.
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Cites
Comparative fit indexes in structural models.
Bentler, P. M. (1990) · Psychological Bulletin · doi:10.1037/0033-2909.107.2.238 · Cited by 25,266
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
Mathieu, J. E., & Zajac, D. M. (1990) · Psychological Bulletin · doi:10.1037//0033-2909.108.2.171 · Cited by 6,449
Cited by
Job satisfaction and organizational commitment: An empirical investigation among ICT-SMEs
Valaei, N., & Rezaei, S. (2016) · Management Research Review · doi:10.1108/mrr-09-2015-0216 · Cited by 659
Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus
Zopiatis, A., Constanti, P., & Theocharous, A. L. (2014) · Tourism Management · doi:10.1016/j.tourman.2013.09.013 · Cited by 391
Rose, R. C., Kumar, N., & Pak, O. G. (2011) · Journal of Applied Business Research (JABR) · doi:10.19030/jabr.v25i6.995 · Cited by 205
Transformational leadership and employee voices in the hospitality industry
Liang, T.-L., Chang, H.-F., Ko, M.-H., & Lin, C.-W. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-07-2015-0364 · Cited by 127
Metadata
- Authors
- Testa, M. R.
- Venue
- The Journal of Psychology
- Publisher
- Informa UK Limited
- Published
- 2001-03
- Volume
- 135
- Issue
- 2
- Pages
- 226-236
- ISSN
- 0022-3980 (ISSN-L)
- 1940-1019
- OpenAlex
- W2081085350
- Cited by
- 301
- References
- 3
- FWCI
- 10.45
- Type
- journal article
- Language
- en
- Open access
- closed
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- Testa, M. R. (2001). Organizational Commitment, Job Satisfaction, and Effort in the Service Environment. The Journal of Psychology. https://doi.org/10.1080/00223980109603693
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
