Cited by 127Job Satisfaction and Organizational BehaviorEmployee Performance and LeadershipLabor Movements and Unions

Transformational leadership and employee voices in the hospitality industry

Liang, Tsang-Lang, Chang, Hsueh-Feng, Ko, Ming-Hsiang, Lin, Chih-Wei·2017·International Journal of Contemporary Hospitality Management

Abstract

Purpose: This study aims to explore the relationship between transformational leadership and employee voice behavior and the role of relational identification and work engagement as mediators in the same. Design/methodology/approach: This study uses structural equation modeling to analyze the data from a questionnaire survey of 251 Taiwanese hospitality industry employees. Findings: The findings demonstrate that transformational leadership has significant relationships with relational identification, work engagement and employee voice behavior and that relational identification and work engagement sequentially mediate between transformational leadership and employee voice behavior. Practical implications: The results of this study provide insights into the intervening mechanisms linking leaders’ behavior with employees’ voices, while also highlighting the potential importance of relational identification in organizations, especially concerning the enhancement of employees’ work engagement and voice. Originality/value: The findings reveal the mechanisms by which supervisors’ transformational leadership encourages employees to voice their suggestions, providing empirical evidence of the sequential mediation of relational identification and work engagement. The results help clarify the psychological process by which leaders influence their followers.

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Registry

Crossref · 10.1108/ijchm-07-2015-0364

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87 of 87 references verified0 citation errors · 0 not checkable

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Authors
Liang, T.-L., Chang, H.-F., Ko, M.-H., & Lin, C.-W.
Affiliations
  • Hsiuping University of Science and Technology (TW)
  • Chienkuo Technology University (TW)
  • National Changhua University of Education (TW)
Venue
International Journal of Contemporary Hospitality Management
Publisher
Emerald
Published
2017-01-09
Volume
29
Issue
1
Pages
374-392
ISSN
0959-6119 (ISSN-L)
OpenAlex
W2578263309
Cited by
127
References
87
Citations by year
2026: 6 · 2025: 12 · 2024: 15 · 2023: 34 · 2022: 18 · 2021: 12 · 2020: 15 · 2019: 9 · 2018: 6
FWCI
14.81
Type
journal article
Language
en
Open access
closed
Locations
International Journal of Contemporary Hospitality Management (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Leadership
  • Social Sciences › Public Administration › Labor Movements and Unions
Keywords
transformational leadership, employee voice, relational identification, work engagement, mediation, hospitality industry employees, supervisor-employee relationship, employee voice behavior

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