The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Tourism-based customer engagement: the construct, antecedents, and consequences
Abstract
Drawing on a service-dominant (S-D) logic perspective, this study identifies key antecedents and consequences of tourism customer engagement, which remain nebulous to date. We develop a structural model that is tested on a sample of 310 customers at different tourist destination sites and attractions in India. The results reveal a positive effect of place authenticity and place attachment on customer engagement. The findings also indicate customer engagement’s positive effect on the development of customer trust, brand loyalty, and co-creation. Third, we identify customer engagement’s mediating role in the effect of place attachment and place authenticity on customer trust, loyalty, and co-creation. Specifically, place authenticity was found to exert a partial mediating effect in the association between place attachment and customer engagement. As such, this research bids newer insight into the role of tourism-based customer engagement, from which we develop relevant implications.
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Cites
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Significance tests and goodness of fit in the analysis of covariance structures.
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Evolving to a New Dominant Logic for Marketing
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Reconsidering Baron and Kenny: myths and truths about mediation analysis
Zhao, X., Lynch, J. G., & Chen, Q. (2010) · Journal of Consumer Research · doi:10.1086/651257 · Cited by 12,583
Estimating Nonresponse Bias in Mail Surveys
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Estimating nonresponse bias in mail surveys
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Social Exchange Theory: An Interdisciplinary Review
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Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2013.12.002 · Cited by 3,276 · cited 3×
“correspond to the concept’s tripartite (cognitive, emotional, behavioral) dimensionality (see also Harrigan et al., 2017, 2018; Hollebeek et al., 2014; Islam & Rahman, 2016; Rather & Sharma, 2016, 2017; So et al., 2012).”
BackgroundSelf-citationCustomer engagement: exploring customer relationships beyond purchase.
Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679200201 · Cited by 2,089
Customer engagement with tourism social media brands
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Cited by
Islam, J. U., Hollebeek, L. D., Rahman, Z., Khan, I., & Rasool, A. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.05.018 · Cited by 406
Self-citationYu, J., Baah, N. G., Kim, S. (., Moon, H., Chua, B.-L., & Han, H. (2024) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-02-2023-0194 · Cited by 62
Mir, I. A. (2023) · Journal of Internet Commerce · doi:10.1080/15332861.2021.2021582 · Cited by 26
Metadata
- Authors
- Rather, R. A., Hollebeek, L. D., & Islam, J. U.
- Venue
- The Service Industries Journal
- Publisher
- Informa UK Limited
- Published
- 2019-02
- Volume
- 39
- Issue
- 7-8
- Pages
- 519-540
- ISSN
- 0264-2069 (ISSN-L)
- 1743-9507
- OpenAlex
- W2911890035
- Cited by
- 308
- References
- 13
- FWCI
- 75.23
- Type
- journal article
- Language
- en
- Open access
- closed
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- Rather, R. A., Hollebeek, L. D., & Islam, J. U. (2019). Tourism-based customer engagement: the construct, antecedents, and consequences. The Service Industries Journal. https://doi.org/10.1080/02642069.2019.1570154
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
