Customer engagement with tourism social media brands

Harrigan, Paul; Evers, Uwana; Miles, Morgan; Daly, Timothy

doi:10.1016/j.tourman.2016.09.015

Cited by 813Digital Marketing and Social MediaDiverse Aspects of Tourism ResearchCustomer Service Quality and Loyalty

Customer engagement with tourism social media brands

Harrigan, Paul, Evers, Uwana, Miles, Morgan, Daly, Timothy·2017·Tourism Management

DOI 10.1016/j.tourman.2016.09.015

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Heightened destination awareness increases the likelihood of individuals turning to TSMIs for travel-related information.
“More broadly, past empirical evidence demonstrates that heightened destination awareness increases the likelihood of individuals turning to TSMIs for travel-related information (Harrigan et al. 2017).”
From Influencers and the choice of a travel destination: A customer journey and information processing perspective (2025) · cites this paper as Harrigan et al. 2017

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Customer Engagement with Tourism Brands on Social Media: An Abstract
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CUSTOMER ENGAGEMENT WITH TOURISM BRANDS: SCALE DEVELOPMENT AND VALIDATION
Kam, K., So, F., King, C., & Sparks, B. (2016)

Authors: Harrigan, P., Evers, U., Miles, M., & Daly, T.
Affiliations: The University of Western Australia (AU)
University of Canterbury (NZ)
United Arab Emirates University (AE)
Corresponding author: Miles, Morgan
ORCID: Harrigan, Paul
Evers, Uwana
Miles, Morgan
Daly, Timothy
Venue: Tourism Management
Publisher: Elsevier BV
Published: 2017-04
Volume: 59
Pages: 597-609
ISSN: 0261-5177 (ISSN-L)
DOI: 10.1016/j.tourman.2016.09.015
OpenAlex: W2524727912
Cited by: 813
References: 70
Citations by year: 2026: 51 · 2025: 70 · 2024: 89 · 2023: 123 · 2022: 118 · 2021: 100 · 2020: 109 · 2019: 86 · 2018: 43 · 2017: 23 · 2016: 1
FWCI: 145.83
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Tourism Management (publishedVersion)
UWA Profiles and Research Repository (UWA) (submittedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Funders: BHP Billiton Distinguished Research
Topics: Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Keywords: customer engagement, tourism brand, social media, scale validation, customer loyalty, behavioral intention, customer involvement, nomological network, scale reduction

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