A critical perspective on action research as a method for information systems research
Abstract
This paper reviews the origins, techniques and roles associated with action research into information systems (IS). Many consider the approach to be the paragon of post-positivist research methods, yet it has a cloudy history among the social sciences. The paper summarizes the rigorous approach to action research and suggests certain domains of ideal use (such as systems development methodology). For those faced with conducting, reviewing or examining action research, the paper discusses various problems, opportunities and strategies.
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Action research is a core methodology that would support these aims.
“Action research is a core methodology that would support these aims [6]”
From Fairness and Accountability Design Needs for Algorithmic Support in High-Stakes Public Sector Decision-Making (2018) · cites this paper as [6]
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- Authors
- Baskerville, R. L., & Wood-Harper, A. T.
- Affiliations
- Copenhagen Business School (DK)
- University of Salford (GB)
- Venue
- Journal of Information Technology
- Publisher
- SAGE Publications
- Published
- 1996-09
- Volume
- 11
- Issue
- 3
- Pages
- 235-246
- ISSN
- 0268-3962 (ISSN-L)
- 1466-4437
- OpenAlex
- W2019746085
- Cited by
- 1,082
- References
- 30
- Citations by year
- 2026: 2 · 2025: 3 · 2024: 6 · 2023: 6 · 2022: 15 · 2021: 34 · 2020: 25 · 2019: 31 · 2018: 38 · 2017: 42 · 2016: 58 · 2015: 59 · 2014: 44 · 2013: 64 · 2012: 62
- FWCI
- 28.27
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Information Technology (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Appreciative Inquiry and Organizational Change
- Physical Sciences › Computer Science › Information Systems › Information Systems Education and Curriculum Development
- Keywords
- action research, information systems research, post-positivism, research methodology critique, system development methodology, history of action research
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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