The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Engagement of External Expertise in Information Systems Implementation
Abstract
:Most small businesses lack computer experience and do not have sufficient internal computer expertise. Hence, small businesses are more dependent on external expertise such as consultants and vendors than are larger businesses. This paper compares the information systems (IS) effectiveness of a group of small businesses that engage separate consultants and vendors (consultant-vendor approach) with that of another group of small businesses that engage vendors who also provide consultancy service (vendor-only approach). The results show that small businesses that adopt the vendor-only approach have more effective information systems than small businesses that adopt the consultant-vendor approach. Further, the vendor-only approach results in the same level of consultant effectiveness and a better level of vendor support for small businesses compared with the consultant-vendor approach. The relationship between vendor and other parties in the IS implementation project is found to be an important predictor of IS effectiveness.
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Citations
Cites
Information Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
Determinants of success for computer usage in small business
DeLone, W. H. (1988) · MIS Quarterly · doi:10.2307/248803 · Cited by 703
Cited by
An Integrated Model of Information Systems Adoption in Small Businesses
Thong, J. Y. L. (1999) · Journal of Management Information Systems · doi:10.1080/07421222.1999.11518227 · Cited by 1,727
Self-citationA Review of the Predictors, Linkages, and Biases in IT Innovation Adoption Research
Jeyaraj, A., Rottman, J. W., & Lacity, M. C. (2006) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000056 · Cited by 1,136
Somers, T. M., & Nelson, K. (2005) · Proceedings of the 34th Annual Hawaii International Conference on System Sciences · doi:10.1109/hicss.2001.927129 · Cited by 873
A taxonomy of players and activities across the ERP project life cycle
Somers, T. M., & Nelson, K. G. (2004) · Information & Management · doi:10.1016/s0378-7206(03)00023-5 · Cited by 694
Risk management in ERP project introduction: Review of the literature
Aloini, D., Dulmin, R., & Mininno, V. (2007) · Information & Management · doi:10.1016/j.im.2007.05.004 · Cited by 423
Metadata
- Authors
- Thong, J. Y. L., Yap, C.-S., & Raman, K. S.
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 1994-09
- Volume
- 11
- Issue
- 2
- Pages
- 209-231
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W1567555513
- Cited by
- 176
- References
- 2
- FWCI
- 2.49
- Type
- journal article
- Language
- en
- Open access
- closed
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- Thong, J. Y. L., Yap, C.-S., & Raman, K. S. (1994). Engagement of External Expertise in Information Systems Implementation. Journal of Management Information Systems. https://doi.org/10.1080/07421222.1994.11518046
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
