Cited by 407Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyPrivacy, Security, and Data Protection

The DOI matches its Crossref record; 60 of the 60 references it cites were found in a registry or an index.

The Role of System Trust in Business-to-Consumer Transactions

PENNINGTON, ROBIN, WILCOX, H. DIXON, GROVER, VARUN·2003·Journal of Management Information Systems

DOI 10.1080/07421222.2003.11045777

Open this paper in CoChat — free account

Abstract

It has been argued that the buyer's trust of the vendor is a critical precursor to a transactional relationship in an e-commerce environment. This study uses an experimental survey to test a model that includes a number of factors such as trust mechanisms, "system trust," and vendor reputation. The results suggest that one trust mechanism, vendor guarantees, has a direct influence on system trust. Further, within e-commerce situations, system trust plays an important role in the nomological network by directly affecting trust in vendors and indirectly affecting attitudes and intentions to purchase. These results held in the case of both firms with and without an established reputation. The results demonstrate the importance of interventions such as self-reported vendor guarantees that affect system trust in enabling successful e-commerce outcomes.

Integrity signals

Registry

Crossref · 10.1080/07421222.2003.11045777

Cites

60 of 60 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Untitled work
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737
Untitled work
(1980) · Medical Entomology and Zoology · Cited by 25,810
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification
Hu, L.-T., & Bentler, P. M. (1998) · Psychological Methods · doi:10.1037/1082-989x.3.4.424 · Cited by 12,298
Not So Different After All: A Cross-Discipline View Of Trust
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998) · Academy of Management Review · doi:10.5465/amr.1998.926617 · Cited by 10,274
Understanding information technology usage: a test of competing models
Taylor, S., & Todd, P. A. (1995) · Information Systems Research · doi:10.1287/isre.6.2.144 · Cited by 8,815
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741

Show all 60 references

Sorted by citations

Items 301–400 of 400

The Role of Digital Payment Systems in Advancing Financial Inclusion in India
Chandel, S., & Chandel, S. (2025) · Cureus Journal of Business and Economics. · doi:10.7759/s44404-025-03950-7 · Cited by 2
Examining the effectiveness of compensatory adaptation from a consumer's perspective in evaluating products online
Lim, J., Wollscheid, J. R., & Ayyagari, R. (2020) · American Journal of Business · doi:10.1108/ajb-09-2019-0070 · Cited by 2
Theoretical Foundations and Literature Review
Meister, S. (2012) · Gabler Verlag eBooks · doi:10.1007/978-3-8349-4055-1_2 · Cited by 2
Pengaruh Kesesuaian Tugas-Teknologi, Kepercayaan dan Efektivitas Sistem Informasi Akuntansi Terhadap Kinerja Individu pada Pasar Swalayan di Kota Tangerang
Ashianti, A., & Prasetyawan, A. F. (2013) · Ultimaccounting Jurnal Ilmu Akuntansi · doi:10.31937/akuntansi.v5i2.152 · Cited by 2
A Prediction Model for Initial Trust Formation in B2C eCommerce
Sinclaire, J. K., Wilkes, R. B., & Simon, J. C. (2009) · Journal of the Association for Information Systems · Cited by 2
Trust Transference from Brick to Click Retailers: A Conceptual Model for Impersonal Trust
Alsaif, T., & Ghoneim, A. (2015) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2015.402 · Cited by 2
Developing fully functional e-healthcare information systems: a four-stage framework
Wang, F., Chou, S. K., & Lin, B. (2006) · Electronic Government an International Journal · doi:10.1504/eg.2006.010409 · Cited by 2
Nested Difference Tests for Examining Effects of Dependability on Enterprise Applications Success in E-Business
Lai, J., & Yang, C.-C. (2007) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2007.398 · Cited by 2
A Research of Trust Based on E-Commerce
Ruan, L.-H., & Tian, D. (2008) · International Symposium on Electronic Commerce and Security · doi:10.1109/isecs.2008.166 · Cited by 2
Shaping Customer Confidence in Online Purchasing Decision: The Role of DSS Tools Supporting an Information Aggregator
Sanchez, O. P., Costa, P. H. S. E., & Goes, P. B. (2015) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2015.514 · Cited by 2
Exploring Trust to Reduce Communication Barriers in Virtual World Collaborations
Chandra, S., Theng, Y., Lwin, M. O., & Foo, S. S.-B. (2011) · Cited by 2
Are Chinese Online Consumers Different? An Investigation of Online Consumers' Repeat Purchase Intention in China
Dai, H., & King, R. C. (2008) · Journal of the Association for Information Systems · Cited by 2
A Novel Approach to Customer Classification Based on Reliability
Bing, F., Xin-xing, L., & Ke, G. (2006) · International Conference on Management Science and Engineering (ICMSE) · doi:10.1109/icmse.2006.313987 · Cited by 2
Factors influencing the acceptance of mobile banking services among students of higher education at Klang Valley in Malaysia
Mahad, M. (2015) · UUM Electronic Theses and Dissertation [eTheses] (Northern University of Malaysia) · Cited by 2
B-2-C Pre-Dispute Arbitration Clauses, E-Commerce Trust Construction and Jenga: 'Keeping Every Cog and Wheel'Preprint
Aslam, M. A. (2012) · SSRN Electronic Journal · doi:10.2139/ssrn.2267761 · Cited by 2
The Impact of Customer Relationship Management (CRM) Technology on Business-to-Business Customer Relationships
Richard, J. E. (2008) · doi:10.26686/wgtn.16934779.v1 · Cited by 3
The Impact of the Mixture of Media Types on Perceived Diagnosticity in Crowdfunding: Project Complexity as a Moderator
Wang, H., & Wang, X. (2018) · International Conference on Economic and Business Management (FEBM) · doi:10.2991/febm-18.2018.69 · Cited by 1
Research on the Influence of the Artificial Intelligence Chatbots’ Service Quality on the Consumers’ Purchase Intention
Teng, Z., Wu, A., & Song, Z. (2024) · Lecture notes in computer science · doi:10.1007/978-3-031-76806-4_9 · Cited by 2
To share or not to share – exploring the willingness of industrial data providers to share data
Gelhaar, J., Jussen-Lengersdorf, I., Möller, F., & Otto, B. (2025) · Journal of Decision System · doi:10.1080/12460125.2025.2583303 · Cited by 2
Central information technology transparency: A managerial perspective of a multi-faceted construct
Milovich, M., Riemenschneider, C. K., & Krey, N. (2026) · Decision Support Systems · doi:10.1016/j.dss.2026.114647 · Cited by 1
The Role of Risk Perception, Trust, Innovativeness and Emotion in Developing Consumer’s Satisfaction in Electronic Mediated Environment (EME)
Dai, H., & Luo, X. R. (2011) · Journal of the Association for Information Systems · Cited by 1
Website Identification: Revisiting the Online Consumer Purchasing Intent Research
King, R. C., Cowa, C. K., & Chin, W. W. (2009) · Journal of the Association for Information Systems · Cited by 1
A payment recommender model to increase mutual trust between sellers and buyers in e-marketplaces
Abbasi, H., & Golpayegani, A. H. (2015) · International Conference on Information and Knowledge Technology (IKT) · doi:10.1109/ikt.2015.7288667 · Cited by 1
Understanding the Success Factors of Using Mobile Internet Systems in Logistics/Small Package Express Companies
Park, S., Kang, Y., & Seo, Y.-W. (2009) · The Journal of Information Systems · doi:10.5859/kais.2009.18.2.127 · Cited by 1
An Empirical Study on Consumer Trust in B2C e-Commerce in China
Bao, Y., Li, Y., Meng, X., Liu, Y., & Wang, W.-M. (2011) · 2011 International Conference on Management and Service Science · doi:10.1109/icmss.2011.5998404 · Cited by 2
A research on consumers' adopting motives of e-commerce
He, J., & Hua, L. (2011) · MSIE 2011 · doi:10.1109/msie.2011.5707686 · Cited by 1
The Long And The Short Of eCommerce Intentions: Examining The Distinguishing Effect Of Time Orientation Between Behavioral Intentions And Behavioral Goals
Campbell, D. E., & Parboteeah, D. V. (2014) · Review of Business Information Systems (RBIS) · doi:10.19030/rbis.v18i1.8538 · Cited by 1
Increasing Online Purchasing: A Study Of Web Assurance And Web Insurance
Warrick, C. S., & Stinson, T. A. (2009) · Review of Business Information Systems (RBIS) · doi:10.19030/rbis.v13i4.4312 · Cited by 1
Determinants of innovative behavioral intention: Moderating role of real name policy in online community
Li, S. (2014) · Journal of Service Science Research · doi:10.1007/s12927-014-0009-1 · Cited by 1
Consumer’s Motivation toward Purchase Intention on Online Product with Mediating Effect of Trust in Brunei
Kula, T. (2021) · Journal of Economics Finance and Management Studies · doi:10.47191/jefms/v4-i9-27 · Cited by 1
Determinants of Consumers' E-Loyalty: A Cross-Channel Perspective
Doong, H., Tai, C.-F., & Wang, H.-C. (2010) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2010.142 · Cited by 1
Members' Stickiness Intention of Online Group Buying Marketplace
Yen, C., Chang, C., & Chiang, M. (2014) · doi:10.1145/2617848.2617855 · Cited by 1
A FAIRNESS HEURISTIC ANALYSIS OF THE PRIMACY EFFECT OF REPUTATION ON PERCEIVED OF PRIVACY POLICY AND PRIVACY SEALS
Shu, Y., & Wang, K. (2009) · Journal of the Association for Information Systems · Cited by 1
A study on the relationship between the characteristics of services and repurchase intention in social commerce
김재현, & SungEuiCho (2013) · Journal of Korea Service Management Society · doi:10.15706/jksms.2013.14.1.004 · Cited by 1
User Resistance and Trust in a Clinical RFID Employee Location Tracking Information System.
Wong, W. (2013) · ProQuest LLC eBooks · Cited by 1
The Role of Trust in Mobile Technologies Usage in Emerging Countries
Alan, A. K. (2018) · Advances in wireless technologies and telecommunication book series · doi:10.4018/978-1-5225-4029-8.ch011 · Cited by 1
Trust framework for online products and services using grain level comparison: A solution to boot-strapping problem
Talib, M., Akhtar, M., Jhanjhi, N. Z., & Suseendran, G. (2020) · IOP Conference Series Materials Science and Engineering · doi:10.1088/1757-899x/993/1/012115 · Cited by 1
Blockchain – zdecentralizowany system o scentralizowanej logice
Ciupa, K. (2019) · Bank i Kredyt · doi:10.5604/01.3001.0054.5811 · Cited by 1
Who Owns the Data? A Systematic Review at the Boundary of Information Systems and Marketing
France, S. L., Vaghefi, M. S., & Kazandjian, B. (2021) · arXiv (Cornell University) · doi:10.48550/arxiv.2107.14019 · Cited by 3
A qualitative exploration into the link between congruent HRM frames and employees’ trust in HRM: a case study at VanDrie Group
Polman, L. (2014) · Cited by 1
Perceptions of the Safety of the Internet: Fear and the Future of the Web
Sinclaire, J. K., & Wilkes, R. B. (2006) · Journal of the Association for Information Systems · Cited by 1
Trust-Building in Electronic Markets: Relative Importance and Interaction Effects of Trust-Building Mechanisms
Tams, S. (2009) · Lecture notes in business information processing · doi:10.1007/978-3-642-03132-8_12 · Cited by 1
Identifying the elements that retain consumers on two-sided platforms after a privacy misconduct
Pardesi, P. D. (2019) · TRAP@NCI (National College of Ireland) · Cited by 1
Deliberative versus Implemental Mindsets in Consumer Decision Making
Kim, H. (2021) · ERA: Education and Research Archive (University of Alberta) · doi:10.7939/r3-ssmj-n117 · Cited by 1
Framework for the Adoption of Online Banking
Alsulimani, T. S. (2013) · DMU Open Research Archive (De Montfort University) · Cited by 1
Making and Evaluating Participant Choice in Experimental Research on Information Technology: A Framework and Assessment
Lankton, N. K., & Luft, J. (2014) · Communications of the Association for Information Systems · doi:10.17705/1cais.03511
Influence of System Trust on Customer Loyalty: The Mediating Effect of Organizational and Interpersonal Trust
Wang, J. (2010)
AAPPeC: Agent-based Architecture for Privacy Payoff in eCommercePreprint
Yassine, A. (2010) · arXiv (Cornell University) · doi:10.20381/ruor-13277
The nexus between national and student politics: managing student conflicts in four African universities in an era of democratic transition
Muya, D. K. (2014)
Early Detection of Online Auction Opportunistic Sellers Through the Use of Negative-Positive Feedback
Reinert, G. J. (2010) · NSUWorks (Nova Southeastern University)
What Are Your Intentions: An Empirical Analysis of the Distinction between Behavioral Intentions and Behavioral Goals?
Campbell, D. E., Parboteeah, D. V., & Dipascal, A. (2011) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2011.491
O EFEITO DE MECANISMOS DE SISTEMA DE APOIO A DECISÃO PELA WEB (SAD-WEB) NAS DECISÕES DE COMPRA ONLINE
Costa, P. H. S. E. (2014) · Americanae (AECID Library)
Retos en la implementación de las TIC para el proceso de negociación internacional Challenges in Implementing ICT for International Negotiation Processes Défis de la mise en œuvre des TIC dans le processus de négociation internationale
Cano, J. A., Completo, D. T., & Rojas, J. J. B. (2013)
User-Centered Designs for Electronic Commerce Web Portals
Nathan, R. J., & Sukı, N. M. (2013) · IGI Global eBooks · doi:10.4018/978-1-4666-3640-8.ch005
Trust in social computing. The case of peer-to-peer file sharing networks
Xu, H., Dinev, T., & Li, H. Z. (2011) · ICST Transactions on Security and Safety · doi:10.4108/trans.sesa.2011.e5
Role of Trust in the Design and Use of Information Technology and Information Systems
Li, X. (2014) · Chapman & Hall/CRC eBooks · doi:10.1201/9780429171529-134
Enhancing Trust in E-Commerce in Developing IT Environments
Arikpo, I. I., Osofisan, A., & Eteng, I. E. (2012) · IGI Global eBooks · doi:10.4018/978-1-4666-1637-0.ch011
Trust Restoration in Electronic Commerce
Liao, Q., Luo, X. R., & Gurung, A. (2011) · IGI Global eBooks · doi:10.4018/978-1-60960-577-3.ch003
How Organizational Identity influences Information Technology (IT) Outsourcing Success Full Paper
McGuire, C. A., Lyytinen, K., & Lindberg, A. (2015)
EMPIRICAL STUDIES OF ONLINE CROWDFUNDING
Gao, Q. (2016) · UA Campus Repository (The University of Arizona)
Lost in Permissions: Accept or Deny? Exploring the effects of type of permission, type of review, and type of app on people`s risk perceptions, trust, privacy concerns, and behavioural intentions
Beckmann, S. K. (2016)
The Impact of Consumer Knowledge Bias on Narrow-Scope Trust, Broad-Scope Trust, and Relationship Satisfaction
Hansen, T., Grønholdt, L., Josiassen, A., & Martensen, A. (2016)
Analyzing Tradeoffs between Privacy Concerns and Active Social Media Presence of 18- to 30-Year-Old College Students
Gadgil, G. (2018) · doi:10.12794/metadc1248436
Consideration on an Integrated Approach to Solving Industrial Issues Through Surveys, Statistics, and Simulations
Kadono, Y. (2018) · Springer eBooks · doi:10.1007/978-981-13-1849-8_8
Unravelling the Influence of Online Social Context on Consumer Health Information Technology (CHIT) Implementations
George, A. (2022) · Digital Archive @ GSU · doi:10.57709/15934397
İNTERNETLE BANKACILIKTA TÜKETİCİ GÜVENİNİN KULLANIMA ETKİSİ ÜZERİNE BİR ARAŞTIRMA: ANTAKYA ÖRNEĞİ
Ural, T., & KORKMAZ, E. V. (2007) · Öneri Dergisi · doi:10.14783/maruoneri.684342
PENGARUH KESESUAIAN TUGAS-TEKNOLOGI, KEPERCAYAAN DAN EFEKTIVITAS SISTEM INFORMASI AKUNTANSI TERHADAP KINERJA INDIVIDU PADA PASARSWALAYAN DI KOTA TANGERANG
Ashianti, A. (2017) · Jurnal Bina Akuntansi · doi:10.52859/jba.v4i2.28
Certification in Digital Transactions : Determinants of Effectiveness in the Context of Information Asymmetry
Siegfried, N. (2021) · Technischen Universität Darmstadt · doi:10.26083/tuprints-00017530
Consumers’ Motivation towards Purchase Intention on Online Product in Brunei
Kula, T., Ismail, K., & Salihu, I. A. (2019)
Human vs. AI: Investigating Consumers’ Context-Dependent Purchase Intentions for Algorithm-Created Content
Rix, J., Rußell, R., Rühr, A., & Heß, T. (2022) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2022.554 · Cited by 3
International Business Research, Vol.2, No.2, April 2009
Editor, I. B. R. (2009) · International Business Research · doi:10.5539/ibr.v2n2p0
Swift Trust in Web Vendors
Li, X., Rong, G., Carter, M., & Thatcher, J. B. (2011) · IGI Global eBooks · doi:10.4018/978-1-60960-577-3.ch005
The Role of Trust in Businessto- Business E-Commerce Collaboration in a Unique Environment in Australia
Pollard, C., & Diggles, A. (2008) · Advances in e-business research series · doi:10.4018/978-1-59904-831-4.ch008
Trust Modeling and Computational Trust
(2013) · Advances in information security, privacy, and ethics book series · doi:10.4018/978-1-4666-4765-7.ch002
Usable Trust Modeling and Management
(2013) · Advances in information security, privacy, and ethics book series · doi:10.4018/978-1-4666-4765-7.ch009
The Role of Reputation on Trust and Loyalty
Olaleye, S. A., Salo, J., & Ukpabi, D. C. (2021) · IGI Global eBooks · doi:10.4018/978-1-7998-8957-1.ch047
Involvement, Elaboration and the Sources of Online Trust
Williams, R., & Kitchen, P. J. (2011) · IGI Global eBooks · doi:10.4018/978-1-60960-575-9.ch001
The Impact of Internet Health Information on Adherence to COVID-19 Protocols
ShojaeiBaghini, M., Bahaadinbeigy, K., Farsi, N., & Malekmohammadi, R. (2022) · Frontiers in Health Informatics · doi:10.30699/fhi.v11i1.385
Fuzzy-Trace Theory and Risky Decisions in The Setting of The Digital Economy
Amril, Bambang Tjahjadi, & I Made Narsa (2022) · Quality - Access to Success · doi:10.47750/qas/23.190.06
THE RESPONSIBILITY OF E-MARKETPLACES IN SHAPING FAIR ECOMMERCE PRACTICES: A CONCEPTUAL FRAMEWORK
(2023) · Journal of Management · doi:10.38104/vadyba.2023.1.02 · Cited by 1
The role of consumer determinants in the relationship between brand equity and behavioral intentions
My, H. T. T. (2018) · Chula Digiverse · doi:10.58837/chula.the.2018.508
Trust and the (EU) Capital Market
Grundmann, S. (2024) · LCF studies in commercial and financial law · doi:10.1007/978-3-031-28497-7_21
Barriers and Drivers of University–Industry Collaborative Innovation: A Stakeholder Theory PerspectivePreprint
Yang, Q., Wang, C., & Jiang, H. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.4876929
A Study on Exploring the Intersectionality Between India's Data Protection Laws and Consumer Digital Privacy
Singh, G., & Sadique, M. Z. (2024) · Advances in human and social aspects of technology book series · doi:10.4018/979-8-3693-1127-1.ch007
Understanding how the Antecedents of Satisfaction with TikTok Influence Continuous Use Intention
Lin, N.-H., Chen, Y.-Y., Chou, T.-C., & Lin, C.-Y. (2024) · Multidisciplinary International Social Networks Conference (MISNC) · doi:10.1145/3675669.3675684
Unveiling the Dimensions of Digital Financial Inclusion: An Exploratory Factor Analysis through Howard’s Five Decisions Framework and Demographic Insights
Shafeeq, M., Beg, S., & Ahmad, M. (2025) · MUDRA Journal of Finance and Accounting · doi:10.17492/jpi.mudra.v12i1.1212504
Exploring the impact of Hindsight Bias, Trust, Satisfaction on Re-Use Intention of Robo-Advisory Services- A PLS-SEM based Sequential ApproachPreprint
Divekar, P. R., Sanghvi, M., Chandani, A., Ubarhande, P., Pathak, M., & Bagade, S. J. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5563484
On the Legitimacy of IS as an Independent Discipline: Research that Sets the Field Apart
Tams, S. (2011) · Journal of the Association for Information Systems
Designing Effective Financial Information Delivery in the Era of Information Overload: Consumer Preferences for Messaging-Based Service AttributesPreprint
Joo, S., Lee, H., Jung, Y., Yeon, J., Shin, J., Lee, D., & Maeng, K. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5928851
Confiance, réputation et manipulation : une perspective théorique et empirique appliquée au cas de eBay
Roumieh, N. (2019) · doi:10.70675/a77a60cazd8acz45b7zb672zf9e49e868317
Ethics : The business case - corporate social responsibility meets electronics manufacturing
Harrison-Marchand, C. (2018) · theses.fr (ABES) · doi:10.70675/06651220zca9bz40a3za439zeb70fbaa61aa
Extending Expectation Confirmation Theory to Explore Investors’ Re-use Intention of Robo-Advisory Platforms
Divekar, P. R., Sanghvi, M., Chandani, A., Ubarhande, P., Bagade, S. J., & Pathak, M. (2026) · Lecture notes in networks and systems · doi:10.1007/978-3-032-19678-1_34
A Blockchain-Based Reputation System for Consulting
Hemmrich, S., & Nissen, V. (2026) · Contributions to management science · doi:10.1007/978-3-032-17384-3_11
Navigating Satisfaction Through Trust in Digital Interactions
Puspasari, M., Qamari, I. N., & Pribadi, F. (2026) · Studies in systems, decision and control · doi:10.1007/978-3-032-13119-5_64
Risikoperzeption und Vertrauen in der Sharing Economy – Ansatzpunkte und Bedeutung vertrauensbildender Maßnahmen
von der Oelsnitz, D., & Brandes, N. (2026) · Springer eBooks · doi:10.1007/978-3-658-49371-4_21
Reputation as a Sociotechnical Design Problem: A Social Systems Theory Lens for Business Reputation Systems
Ibrahimli, U., Hemmrich, S., & Winkelmann, A. (2026) · Lecture notes in computer science · doi:10.1007/978-3-032-28316-0_6
Misleading health risk information and public health decision-making on digital platforms: evidence from tech-fearmongering food production short videos
Zhao, Q., Yu, H., & Chen, X. (2026) · Frontiers in Public Health · doi:10.3389/fpubh.2026.1894652
BetaDAPR: An AI-based Expert Support System for Art Therapists with Qualitative and Quantitative Assistance
Yang, M., Park, C., Won, H., Kim, T., Song, H., & Han, J. (2026) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3816903
Achievements amidst asymmetries: power dynamics in Swedish civil-military collaboration - an exploratory conceptualization
Hermansson, H., & Linehagen, F. (2026) · Public Management Review · doi:10.1080/14719037.2026.2741378
Information Assurance in B2C e-Commerce Transactions: A Process-Oriented Framework and Empirical Analysis of Websites using Semantic Networks
Kim, D. J., Yue, K.-B., & Yang, T. A. (2007) · Journal of the Association for Information Systems

Authors: PENNINGTON, R., WILCOX, H. D., & GROVER, V.
Affiliations: University of Tennessee at Knoxville (US)
University of South Carolina (US)
Clemson University (US)
ORCID: PENNINGTON, ROBIN
GROVER, VARUN
Venue: Journal of Management Information Systems
Publisher: Informa UK Limited
Published: 2003-12
Volume: 20
Issue: 3
Pages: 197-226
ISSN: 0742-1222 (ISSN-L)
1557-928X
DOI: 10.1080/07421222.2003.11045777
OpenAlex: W1553517776
Cited by: 407
References: 60
Citations by year: 2026: 12 · 2025: 9 · 2024: 15 · 2023: 10 · 2022: 21 · 2021: 22 · 2020: 17 · 2019: 18 · 2018: 23 · 2017: 14 · 2016: 19 · 2015: 23 · 2014: 27 · 2013: 25 · 2012: 18
FWCI: 22.15
Type: journal article
Language: en
Open access: closed
Locations: Journal of Management Information Systems (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords: system trust, B2C e-commerce, vendor trust, vendor reputation, trust mechanisms, purchase intention, consumer attitudes, transactional relationships

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

The Role of System Trust in Business-to-Consumer Transactions

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks