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Cited by 407Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyPrivacy, Security, and Data Protection

The DOI matches its Crossref record; 60 of the 60 references it cites were found in a registry or an index.

The Role of System Trust in Business-to-Consumer Transactions

PENNINGTON, ROBIN, WILCOX, H. DIXON, GROVER, VARUN·2003·Journal of Management Information Systems
DOI 10.1080/07421222.2003.11045777
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Abstract

It has been argued that the buyer's trust of the vendor is a critical precursor to a transactional relationship in an e-commerce environment. This study uses an experimental survey to test a model that includes a number of factors such as trust mechanisms, "system trust," and vendor reputation. The results suggest that one trust mechanism, vendor guarantees, has a direct influence on system trust. Further, within e-commerce situations, system trust plays an important role in the nomological network by directly affecting trust in vendors and indirectly affecting attitudes and intentions to purchase. These results held in the case of both firms with and without an established reputation. The results demonstrate the importance of interventions such as self-reported vendor guarantees that affect system trust in enabling successful e-commerce outcomes.

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Crossref · 10.1080/07421222.2003.11045777

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Metadata

Authors
PENNINGTON, R., WILCOX, H. D., & GROVER, V.
Affiliations
  • University of Tennessee at Knoxville (US)
  • University of South Carolina (US)
  • Clemson University (US)
ORCID
Venue
Journal of Management Information Systems
Publisher
Informa UK Limited
Published
2003-12
Volume
20
Issue
3
Pages
197-226
ISSN
  • 0742-1222 (ISSN-L)
  • 1557-928X
DOI
10.1080/07421222.2003.11045777
OpenAlex
W1553517776
Cited by
407
References
60
Citations by year
2026: 12 · 2025: 9 · 2024: 15 · 2023: 10 · 2022: 21 · 2021: 22 · 2020: 17 · 2019: 18 · 2018: 23 · 2017: 14 · 2016: 19 · 2015: 23 · 2014: 27 · 2013: 25 · 2012: 18
FWCI
22.15
Type
journal article
Language
en
Open access
closed
Locations
Journal of Management Information Systems (publishedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords
system trust, B2C e-commerce, vendor trust, vendor reputation, trust mechanisms, purchase intention, consumer attitudes, transactional relationships

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