The DOI matches its Crossref record; 90 of the 92 references it cites were found in a registry or an index.
Are You Feeling Lonely? The Impact of Relationship Characteristics and Online Social Network Features on Loneliness
Abstract
In contemporary society, many people move away from their personal networks for extended periods to reach professional and/or educational goals. This separation can often lead to feelings of loneliness, which can be stressful and sometimes debilitating for the individual. We seek to understand how a person’s use of online social networks (OSNs)—technology-enabled tools that assist users with creating and maintaining their relationships—might affect their perceptions of loneliness. Prior research has offered mixed results about how OSNs affect loneliness—reporting both positive and negative effects. We argue in this study that a clearer perspective can be gained by taking a closer look at how individuals approach their relationship management in OSNs. Building on theoretical works on loneliness, we develop a model to explain the effects of relationship characteristics (i.e., relationship orientation, self-disclosure, and networking ability) and OSN features (i.e., active or passive) on perceived loneliness. Our findings show that OSN can be linked to both more and less perceived loneliness, that is, individuals’ relationship orientation significantly affects their feelings of loneliness, which are further moderated by their degree of self-disclosure within the OSN. Furthermore, how users engage in the OSN (either actively or passively) influences their perceptions of loneliness. Practical implications regarding perceived loneliness include recommendations for firms to encourag…
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“However, findings have been inconsistent, with some even suggesting the opposite association (Bekalu et al., 2019; Matook et al., 2015) and others finding no association between SMU and adverse mental health outcomes (Jelenchick et al., 2013; Plackett et al., 2022).”
From Investigating the links between objective social media use, attentional control, and psychological distress (2024) · cites this paper as Matook et al., 2015
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Metadata
- Authors
- Matook, S., Cummings, J., & Bala, H.
- Affiliations
- The University of Queensland (AU)
- University of North Carolina Wilmington (US)
- Indiana University Bloomington (US)
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2015-01
- Volume
- 31
- Issue
- 4
- Pages
- 278-310
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W1991422148
- Cited by
- 117
- References
- 92
- Citations by year
- 2026: 11 · 2025: 8 · 2024: 14 · 2023: 17 · 2022: 12 · 2021: 11 · 2020: 6 · 2019: 7 · 2018: 13 · 2017: 11 · 2016: 5 · 2015: 2
- FWCI
- 34.27
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Management Information Systems (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
- Social Sciences › Communication › Media and Digital Communication
- Social Sciences › Psychology › Social Psychology › Attachment and Relationship Dynamics
- Keywords
- loneliness, social networking sites, relationship orientation, self-disclosure, networking ability, active vs passive social media use, relationship management, mobile workers, social isolation
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