Cited by 117Impact of Technology on AdolescentsMedia and Digital CommunicationAttachment and Relationship Dynamics

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Are You Feeling Lonely? The Impact of Relationship Characteristics and Online Social Network Features on Loneliness

Matook, Sabine, Cummings, Jeff, Bala, Hillol·2015·Journal of Management Information Systems

DOI 10.1080/07421222.2014.1001282

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Abstract

In contemporary society, many people move away from their personal networks for extended periods to reach professional and/or educational goals. This separation can often lead to feelings of loneliness, which can be stressful and sometimes debilitating for the individual. We seek to understand how a person’s use of online social networks (OSNs)—technology-enabled tools that assist users with creating and maintaining their relationships—might affect their perceptions of loneliness. Prior research has offered mixed results about how OSNs affect loneliness—reporting both positive and negative effects. We argue in this study that a clearer perspective can be gained by taking a closer look at how individuals approach their relationship management in OSNs. Building on theoretical works on loneliness, we develop a model to explain the effects of relationship characteristics (i.e., relationship orientation, self-disclosure, and networking ability) and OSN features (i.e., active or passive) on perceived loneliness. Our findings show that OSN can be linked to both more and less perceived loneliness, that is, individuals’ relationship orientation significantly affects their feelings of loneliness, which are further moderated by their degree of self-disclosure within the OSN. Furthermore, how users engage in the OSN (either actively or passively) influences their perceptions of loneliness. Practical implications regarding perceived loneliness include recommendations for firms to encourag…

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Authors: Matook, S., Cummings, J., & Bala, H.
Affiliations: The University of Queensland (AU)
University of North Carolina Wilmington (US)
Indiana University Bloomington (US)
ORCID: Matook, Sabine
Bala, Hillol
Venue: Journal of Management Information Systems
Publisher: Informa UK Limited
Published: 2015-01
Volume: 31
Issue: 4
Pages: 278-310
ISSN: 0742-1222 (ISSN-L)
1557-928X
DOI: 10.1080/07421222.2014.1001282
OpenAlex: W1991422148
Cited by: 117
References: 92
Citations by year: 2026: 11 · 2025: 8 · 2024: 14 · 2023: 17 · 2022: 12 · 2021: 11 · 2020: 6 · 2019: 7 · 2018: 13 · 2017: 11 · 2016: 5 · 2015: 2
FWCI: 34.27
Type: journal article
Language: en
Open access: closed
Locations: Journal of Management Information Systems (publishedVersion)
Topics: Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
Social Sciences › Communication › Media and Digital Communication
Social Sciences › Psychology › Social Psychology › Attachment and Relationship Dynamics
Keywords: loneliness, social networking sites, relationship orientation, self-disclosure, networking ability, active vs passive social media use, relationship management, mobile workers, social isolation

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Are You Feeling Lonely? The Impact of Relationship Characteristics and Online Social Network Features on Loneliness

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