The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Emotion work and job stressors and their effects on burnout
Abstract
Abstract This article reports research on emotion work, organizational as well as social variables as predictors of job burnout. In burnout research, high emotional demands resulting from interactions with clients are seen as a core characteristic of service jobs. However, these emotional demands were seldom measured in a direct manner. It was only recently that emotional demands were included in studies on burnout referring to the concept of emotion work (emotional labor). Emotion work is defined as the requirement to display organizationally desired emotions. A multi-dimensional concept of emotion work was used to analyze the relations of emotion work variables with organizational and social variables and their joint effect on burnout in five samples including employees working in children's homes, kindergartens, hotels, banks and call centers. Emotion work variables correlated with organizational stressors and resources. However, hierarchical multiple regression showed a unique contribution of emotion work variables in the prediction of burnout. Moreover, the analysis of interaction effects of emotional dissonance and organizational and social stressors showed that for service professionals, the coincidence of these stressors led to exaggerated levels of emotional exhaustion and depersonalization.
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Citations
Cites
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Cited by
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Sources of social support and burnout: a meta-analytic test of the conservation of resources model
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A meta-analysis of burnout with job demands, resources, and attitudes
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Burnout Assessment Tool (BAT)—Development, Validity, and Reliability
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It's Not Burnout,It's More: Queer College Activists of Color and Mental Health
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An Ethical Analysis of Emotional Labor
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Metadata
- Authors
- Zapf, D., Seifert, C., Schmutte, B., Mertini, H., & Holz, M.
- Venue
- Psychology & Health
- Publisher
- Informa UK Limited
- Published
- 2001-09
- Volume
- 16
- Issue
- 5
- Pages
- 527-545
- ISSN
- 0887-0446 (ISSN-L)
- 1476-8321
- OpenAlex
- W2022062009
- Cited by
- 526
- References
- 3
- FWCI
- 29.92
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
