Emotional dissonance, burnout, and in-role performance among nurses and police officers
Abstract
Two studies including 108 nurses and 101 police officers tested the proposition that emotionally demanding interactions with recipients may result in emotional dissonance, which, in turn, may lead to job burnout and impaired performance. More specifically, on the basis of the literature on burnout and emotional dissonance, the authors hypothesized that emotional job demands would explain variance in burnout (i.e., exhaustion and cynicism/disengagement) through their influence on emotional dissonance. In addition, the authors predicted that emotional dissonance would be (negatively) related to in-role performance through its relationship with burnout. The findings of a series of structural equation modeling analyses supported both hypotheses. The implications for research and practice are discussed, as well as avenues for additional research. (PsycINFO Database Record (c) 2006 APA, all rights reserved).
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Cognitive demands help mitigate burnout.
“Physical, mental, and emotional demands also increased burnout, whereas cognitive demands seemed to help mitigate burnout (Bakker and Heuven, 2006; Burke and Mikkelsen, 2006; Hu et al., 2016).”
From Psychosocial risk and protective factors associated with burnout in police officers: A systematic review (2023) · cites this paper as Bakker and Heuven, 2006
Physical, mental, and emotional demands increase burnout.
“Physical, mental, and emotional demands also increased burnout, whereas cognitive demands seemed to help mitigate burnout (Bakker and Heuven, 2006; Burke and Mikkelsen, 2006; Hu et al., 2016).”
From Psychosocial risk and protective factors associated with burnout in police officers: A systematic review (2023) · cites this paper as Bakker and Heuven, 2006
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- Authors
- Bakker, A. B., & Heuven, E.
- Affiliations
- Erasmus University Rotterdam (NL)
- Utrecht University (NL)
- ORCID
- Bakker, Arnold B.
- Venue
- International Journal of Stress Management
- Published
- 2006-11
- Volume
- 13
- Issue
- 4
- Pages
- 423-440
- ISSN
- 1072-5245 (ISSN-L)
- 1573-3424
- OpenAlex
- W2105779469
- Cited by
- 479
- References
- 51
- Citations by year
- 2026: 13 · 2025: 17 · 2024: 28 · 2023: 32 · 2022: 38 · 2021: 46 · 2020: 42 · 2019: 33 · 2018: 28 · 2017: 26 · 2016: 35 · 2015: 19 · 2014: 30 · 2013: 24 · 2012: 16
- FWCI
- 20.83
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Stress Management (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- emotional dissonance, burnout, in-role performance, nurses, police officers, emotional demands, emotional exhaustion, cynicism, disengagement, occupational stress
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