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Cited by 39

The DOI matches its Crossref record; 67 of the 67 references it cites were found in a registry or an index.

An exploration of consumers’ experiences in physical stores: comparing consumers’ and retailers’ perspectives in past and present time

Bäckström, Kristina, Johansson, Ulf·2017·The International Review of Retail, Distribution and Consumer Research
DOI 10.1080/09593969.2017.1314865
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Abstract

In this paper, we explore consumers’ in-store experiences and their components, from both a consumer and retailer perspective. This is a replication of a study we performed in 2006 and thus we also examine how the role of the physical store has changed over the last decade. We use the Critical Incident Technique (CIT) to improve our understanding of consumers’ in-store experiences. Moreover, we conduct in-depth interviews with Swedish retailers to achieve an understanding of how retailers use aspects of the store environment to enhance the consumer experience. Interestingly, our results suggest that consumers’ in-store experiences to a large extent are created by the same aspects today as ten years ago (e.g. personnel, layout, atmosphere). Furthermore, while retailers today emphasize the importance of fulfilling new and more advanced consumer demands, they often still accentuate the weight and use of traditional values (e.g. personnel and layout) ahead of advanced technology.

Overview

Integrity signals

Registry

Crossref · 10.1080/09593969.2017.1314865

Cites

67 of 67 references verified0 citation errors · 0 not checkable

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Citations

Cites

Research works printed but not linked: 8

  1. Bagdare S., 2013, Journal of Marketing and Communication, 8, 45
  2. 10.1002/cb.v11.6 · DOI
  3. Edelman D. C., 2015, Harvard Business Review November Issue 2015, 88
  4. Edelman D., 2015, McKinsey & Company, McKinsey Digital October 2015
  5. Ericsson, 2012, In-line Shopping. Merging the Online and In-store Shopping Experience
  6. 10.1002/(ISSN)1520-6793 · DOI · Paper page
  7. Fuentes, C., K. Bäckström, and A. Svingstedt. 2016. “Smartphones and the Reconfiguration of Retailscapes: How the Use of Mobile Devices Transforms in-store Shopping.” Paper presented at The 5th Nordic Retail and Wholesale Conference, Aarhus, Denmark.
  8. 10.1002/mar.2014.31.issue-7 · DOI

Cited by

See all 39

Metadata

Authors
Bäckström, K., & Johansson, U.
Venue
The International Review of Retail, Distribution and Consumer Research
Publisher
Informa UK Limited
Published
2017-05-09
Volume
27
Issue
3
Pages
241-259
ISSN
  • 0959-3969
  • 1466-4402
DOI
10.1080/09593969.2017.1314865
Cited by
39
References
67
Language
en
Funders
The Swedish Retail and Wholesale Council (Handelsrådet)

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Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.