Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 960

The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.

Customer Experience Management in Retailing: Understanding the Buying Process

Puccinelli, Nancy M., Goodstein, Ronald C., Grewal, Dhruv, Price, Robert, Raghubir, Priya, Stewart, David·2009·Journal of Retailing
DOI 10.1016/j.jretai.2008.11.003
Open this paper in CoChat — free account

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.jretai.2008.11.003

Cites

12 of 12 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 12 references

Research works printed but not linked: 121

  1. Achaba, 1987, The Effect of Nutrition P-O-P Signs on Consumer Attitudes and Behavior, Journal of Retailing, 63, 9
  2. Adaval, 2003, How Good Gets Better and Bad Gets Worse: Understanding the Impact of Affect on Evaluations of Known Brands, Journal of Consumer Research, 30, 352, 10.1086/378614 · DOI
  3. Adaval, 2001, Sometimes It Just Feels Right: The Differential Weighting of Affect-Consistent and Affect-Inconsistent Product Information, Journal of Consumer Research, 28, 1, 10.1086/321944 · DOI · Paper page
  4. Areni, 1993, The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store, Advances in Consumer Research, 20, 336
  5. Arndt, 2006, The Effects of Polychronic-Orientation Upon Retail Employee Satisfaction and Turnover, Journal of Retailing, 82, 319, 10.1016/j.jretai.2006.08.005 · DOI
  6. Arnold, 2003, Hedonic Shopping Motivations, Journal of Retailing, 79, 77, 10.1016/S0022-4359(03)00007-1 · DOI · Paper page
  7. Arnould, 2005, Animating the Big Middle, Journal of Retailing, 81, 89, 10.1016/j.jretai.2005.03.001 · DOI
  8. Auh, 2007, Co-production and Customer Loyalty in Financial Services, Journal of Retailing, 83, 359, 10.1016/j.jretai.2007.03.001 · DOI · Paper page
  9. Baker, 1996, The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions, Journal of the Academy of Marketing Science, 24, 338, 10.1177/0092070396244005 · DOI · Paper page
  10. Baker, 1992, An Experimental Approach to Making Retail Store Environmental Decisions, Journal of Retailing, 68, 445
  11. Baker, 2002, The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions, Journal of Marketing, 66, 120, 10.1509/jmkg.66.2.120.18470 · DOI · Paper page
  12. Baker, 1965, Explorations in Ecological Psychology, American Psychologist, 20, 1, 10.1037/h0021697 · DOI · Paper page
  13. Bargh, John A. (1992), “Does Subliminality matter to Social Psychology? Awareness of the Stimulus versus Awareness of its Influence,” in Perception Without Awareness: Cognitive Clinical and Social Perspectives, Robert F. Bornstein and Thane S. Pittman, eds. New York: Guilford Press.
  14. Barone, 2007, Consumer Response to Retailer Use of Cause-Related Marketing: Is More Fit Better?, Journal of Retailing, 83, 437, 10.1016/j.jretai.2007.03.006 · DOI · Paper page
  15. Barsalou, 1991, Deriving Categories to Achieve Goals, 10.1016/S0079-7421(08)60120-6 · DOI · Paper page
  16. Batra, 1990, The Role of Mood in Advertising Effectiveness, Journal of Consumer Research, 17, 203, 10.1086/208550 · DOI · Paper page
  17. Bettman, 1998, Constructive Consumer Choice Processes, Journal of Consumer Research, 25, 187, 10.1086/209535 · DOI · Paper page
  18. Biehal, 1986, Consumers’ Use of Memory and External Information in Choice: Macro and Micro Perspectives, Journal of Consumer Research, 12, 382, 10.1086/208525 · DOI
  19. Bitner, 1994, Critical Service Encounters: The Employee's Viewpoint, Journal of Marketing, 58, 95, 10.2307/1251919 · DOI · Paper page
  20. Braun-LaTour, 2007, Mood, Information Congruency, and Overload, Journal of Business Research, 60, 1109, 10.1016/j.jbusres.2007.04.003 · DOI
  21. Brooks, 2008, Trip Chaining Behavior in Multi-destination Shopping Trips: A Field Experiment and Laboratory Replication, Journal of Retailing, 84, 29, 10.1016/j.jretai.2008.01.009 · DOI
  22. Chandrashekaran, 2003, Assimilation of Advertised Reference Prices: The Moderating Role of Involvement, Journal of Retailing, 79, 53, 10.1016/S0022-4359(03)00002-2 · DOI
  23. Chiou-Wei, 2008, Do Shoppers Like Electronic Coupons? A Panel Data Analysis, Journal of Retailing, 84, 297, 10.1016/j.jretai.2008.07.003 · DOI
  24. Cohen, 2006, A Multiple Pathway Anchoring and Adjustment (MPAA) Model of Attitude Generation and Recruitment, Journal of Consumer Research, 33, 1, 10.1086/504121 · DOI
  25. Compeau, 1998, Role of Prior Affect and Sensory Cues on Consumers’ Affective and Cognitive Responses and Overall Perceptions of Quality, Journal of Business Research, 42, 295, 10.1016/S0148-2963(97)00126-4 · DOI
  26. Cook, 1978, The Temporal Persistence of Experimentally Induced Attitude Change: An Evaluative Review, 10.1016/S0065-2601(08)60004-0 · DOI
  27. Cowley, 2005, Views From Consumers Next in Line: The Fundamental Attribution Error in a Service Setting, Journal of the Academy of Marketing Science, 33, 139, 10.1177/0092070304268627 · DOI
  28. Dawson, 1988, An Exploration of the Store Prestige Hierarchy: Reification, Power, and Perceptions, Journal of Retailing, 64, 125
  29. Dawson, 1990, Shopping Motives, Emotional States, and Retail Outcomes, Journal of Retailing, 66, 408
  30. De Wulf, 2003, Assessing the Impact of a Retailer's Relationship Efforts on Consumers’ Attitudes and Behaviors, Journal of Retailing, 10, 95, 10.1016/S0969-6989(02)00013-9 · DOI
  31. Dickson, 1990, The Price Knowledge and Search of Supermarket Shoppers, Journal of Marketing, 54, 42, 10.2307/1251815 · DOI
  32. Donthu, 1994, Impact of Strength of Ethnic Identification on Hispanic Shopping Behavior, Journal of Retailing, 70, 383, 10.1016/0022-4359(94)90006-X · DOI
  33. Edell, 1987, The Power of Feelings in Understanding Advertising Effects, Journal of Consumer Research, 14, 421, 10.1086/209124 · DOI · Paper page
  34. Fischer, 1997, The Sex of the Service Provider: Does it Influence Perceptions of Service Quality?, Journal of Retailing, 73, 361, 10.1016/S0022-4359(97)90023-3 · DOI
  35. Folkes, 1988, Recent Attribution Research in Consumer Behavior: A Review and New Directions, Journal of Consumer Research, 14, 548, 10.1086/209135 · DOI · Paper page
  36. Garretson, 2002, Antecedents of Private Label Attitude and National Brand Promotion Attitude: Similarities and Differences, Journal of Retailing, 78, 91, 10.1016/S0022-4359(02)00071-4 · DOI · Paper page
  37. Gauri, 2008, Understanding the Determinants of Retail Strategy: An Empirical Analysis, Journal of Retailing, 84, 256, 10.1016/j.jretai.2008.06.004 · DOI
  38. Goodwin, 1996, Communality as a Dimension of Service Relationships, Journal of Consumer Psychology, 5, 387, 10.1207/s15327663jcp0504_04 · DOI
  39. Grewal, 2003, The Effects of Wait Expectations and Store Atmosphere Evaluations on Patronage Intentions in Service-Intensive Retail Stores, Journal of Retailing, 79, 259, 10.1016/j.jretai.2003.09.006 · DOI · Paper page
  40. Grewal, 1998, The Effect of Store Name, Brand Name and Price Discounts on Consumers’ Evaluations and Purchase Intentions, Journal of Retailing, 74, 331, 10.1016/S0022-4359(99)80099-2 · DOI · Paper page
  41. Grewal, 2007, Retailing Research: Past, Present, and Future, Journal of Retailing, 83, 447, 10.1016/j.jretai.2007.09.003 · DOI · Paper page
  42. Grewal, Dhruv, Anne L. Roggeveen, and Michael Tsiros (2008), “The Effect of Compensation on Repurchase Intentions in Service Recovery,” Journal of Retailing, 84 (4), 424–34. · DOI · Paper page
  43. Grohmann, 2007, The Influence of Tactile Input on the Evaluation of Retail Product Offerings, Journal of Retailing, 83, 237, 10.1016/j.jretai.2006.09.001 · DOI · Paper page
  44. Hastie, 1984, Causes and Effects of Causal Attributions, Journal of Personality and Social Psychology, 46, 44, 10.1037/0022-3514.46.1.44 · DOI · Paper page
  45. Herr, 2004, Asymmetric Association of Liking and Disliking Judgments: So What's Not to Like?, Journal of Consumer Research, 30, 588, 10.1086/380291 · DOI
  46. John, 1986, Age Differences in Information Processing: Understanding Deficits in Young and Elderly Consumers, Journal of Consumer Research, 13, 297, 10.1086/209070 · DOI
  47. Keller, 1987, Memory Factors in Advertising: The Effect of Advertising Retrieval Cues on Brand Evaluations, Journal of Consumer Research, 41, 316, 10.1086/209116 · DOI · Paper page
  48. Kevin Lane, 1998, The Effects of Brand Name Suggestiveness on Advertising Recall, Journal of Marketing, 62, 48
  49. Kelly, Harold H. (1972), “Attribution in Social Interaction,” in Attribution: Perceiving the Causes of Behavior, Kanouse, D.E., Jones, E.E., Kelly, H.H., Nisbett, R.E., Valins, S. and Weiner, B., ed. Morristown, NJ: General Learning Press.
  50. Kelly, Harold H. (1967), “Attribution Theory in Social Psychology,” in Nebraska Symposium on Motivation, D. Levine, ed. Vol. 15. Lincoln, NE: University of Nebraska Press.
  51. Kerin, 1992, Store Shopping Experience and Consumer Price-Quality-Value Perceptions, Journal of Retailing, 68, 376
  52. Kopalle, Praveen, Dipayan Biswas, Pradeep K. Chintagunta, Jia Fan, Koen Pauwels, Brian Ratchford, and Jim Sills (2009), “Pricing and Competitive Effects,” Journal of Retailing, 85 (1), 56–70. · DOI
  53. Korgaonker, 1985, A Structural-Equations Approach Toward Examination of Store Attitude and Store Patronage Behavior, Journal of Retailing, 62, 39
  54. Kozinets, 2002, Themed Flagship Brand Stores in New Millennium: Theory, Practice, Prospects, Journal of Retailing, 78, 3, 10.1016/S0022-4359(01)00063-X · DOI · Paper page
  55. Kumar, 2008, Cross-buying in Retailing: Drivers and Consequences, Journal of Retailing, 84, 15, 10.1016/j.jretai.2008.01.007 · DOI · Paper page
  56. Kumar, 1998, The Impact of Internal and External Reference Prices on Brand Choice: The Moderating Role of Contextual Variables, Journal of Retailing, 74, 401, 10.1016/S0022-4359(99)80102-X · DOI
  57. Labroo, Aparna A. and Vanessa M. Patrick (2008), “Psychological Distancing: Why Happiness Helps You See the Big Picture,” Journal of Consumer Research, forthcoming. · DOI · Paper page
  58. Lee, 2006, Shopping Goals, Goal Concreteness, and Conditional Promotions, Journal of Consumer Research, 33, 60, 10.1086/504136 · DOI
  59. Lei, 2008, Consumer Responses to Vertical Service Line Extensions, Journal of Retailing, 84, 268, 10.1016/j.jretai.2008.05.001 · DOI
  60. Leigh, 1992, Modality Congruence, Multiple Resource Theory and Intermedia Broadcast Comparisons: An Elaboration, Journal of Advertising, 21, 55, 10.1080/00913367.1992.10673369 · DOI
  61. Low, 1993, The Effect of Double Deals on Consumer Attitudes, Journal of Retailing, 69, 453, 10.1016/0022-4359(93)90017-D · DOI
  62. Lueg, 2006, Teenagers’ Use of Alternative Shopping Channels: A Consumer Socialization Perspective, Journal of Retailing, 82, 137, 10.1016/j.jretai.2005.08.002 · DOI
  63. Lynch, 1982, On the External, Journal of Consumer Research Validity of Experiments in Consumer Research, 9, 225
  64. MacInnis, 1989, Information Processing from Advertisements: Toward an Integrative Framework, Journal of Marketing, 53, 1, 10.2307/1251376 · DOI · Paper page
  65. MacInnis, 1987, The Role of Imagery in Information Processing: Review and Extensions, Journal of Consumer Research, 13, 473, 10.1086/209082 · DOI · Paper page
  66. Maclaran, 2005, The Center Cannot Hold: Consuming the Utopian Marketplace, Journal of Consumer Research, 32, 311, 10.1086/432240 · DOI
  67. Mangleburg, 2004, Shopping With Friends and Teens’ Susceptibility to Peer Influence, Journal of Retailing, 80, 101, 10.1016/j.jretai.2004.04.005 · DOI · Paper page
  68. Manning, 2007, Multiple Unit Price Promotions and Their Effects on Quantity Purchase Intentions, Journal of Retailing, 83, 411, 10.1016/j.jretai.2007.03.011 · DOI
  69. Mano, 1999, The Influence of Pre-Existing Negative Effect on Store Purchase Intentions, Journal of Retailing, 75, 149, 10.1016/S0022-4359(99)00002-0 · DOI
  70. Mantrala, Murai K., Michael Levy, Barbara E. Kahn, Edward J. Fox, Peter Gaidarev, Bill Dankworth, and Denish Shah (2009), “Why is Assortment Planning so Difficult for Retailers?,” Journal of Retailing, 85 (1), 71–83. · DOI · Paper page
  71. Mattila, 2004, The Impact of Consumers’ Perceptions of Service Recovery Efforts, Journal of Retailing, 80, 196, 10.1016/j.jretai.2004.08.001 · DOI
  72. Mayhew, 1992, An Empirical Analysis of Internal and External Reference Prices Using Scanner Data, Journal of Consumer Research, 19, 62, 10.1086/209286 · DOI · Paper page
  73. Mazumdar, 1992, Effects of Inter-Store and In-Store Price Comparisons on Price Recall Accuracy and Confidence, Journal of Retailing, 68, 66
  74. Meloy, 2000, Mood-Driven Distortion of Product Information, Journal of Consumer Research, 27, 345, 10.1086/317589 · DOI
  75. Menon, 2000, Ensuring Greater Satisfaction by Engineering Salesperson Response to Customer Emotions, Journal of Retailing, 76, 285, 10.1016/S0022-4359(00)00034-8 · DOI · Paper page
  76. Menon, 2004, Service Provider Responses to Anxious and Angry Customers: Different Challenges, Different Payoffs, Journal of Retailing, 80, 229, 10.1016/j.jretai.2003.11.002 · DOI
  77. Menon, 2002, Cross-Category Effects of Induced Arousal and Pleasure on the Internet Shopping Experience, Journal of Retailing, 78, 31, 10.1016/S0022-4359(01)00064-1 · DOI · Paper page
  78. Meyer-Waarden, 2007, The Effects of Loyalty Programs on Customer Lifetime Duration and Share Of Wallet, Journal of Retailing, 83, 223, 10.1016/j.jretai.2007.01.002 · DOI · Paper page
  79. Moon, 2006, Profiling Price Consumer, Journal of Retailing, 82, 1, 10.1016/j.jretai.2005.11.006 · DOI
  80. Morales, 2005, Perceptions of Assortment Variety: The Effects of Congruency Between Consumers Internal and Retailers External Organization, Journal of Retailing, 81, 159, 10.1016/j.jretai.2005.03.007 · DOI
  81. Morin, 2007, The Role of Pleasant Music in Servicescapes: A Test of the Dual Model of Environmental Perception, Journal of Retailing, 83, 115, 10.1016/j.jretai.2006.10.006 · DOI
  82. Murphy, 1985, The Role of Theories in Conceptual Coherence, Psychological Review, 92, 289, 10.1037/0033-295X.92.3.289 · DOI · Paper page
  83. Murray, 1990, The Influence of Mood on Categorization: A Cognitive Flexibility Interpretation, Journal of Personality and Social Psychology, 59, 411, 10.1037/0022-3514.59.3.411 · DOI · Paper page
  84. Naylor, 2008, Using Transformational Appeals to Enhance the Retail Experience, Journal of Retailing, 84, 49, 10.1016/j.jretai.2008.01.001 · DOI · Paper page
  85. Obermiller, 1985, Varieties of Mere Exposure: The Effects of Processing Style and Repetition on Affective Responses, Journal of Consumer Research, 12, 17, 10.1086/209032 · DOI
  86. Ofir, Chezy, Priya Raghubir, Gili Brosh, Kent B. Monroe and Amir Heiman (2009), “Memory-Based Store Price Judgments: The Role of Knowledge and Shopping Experience,” Journal of Retailing, 84 (4), 414–23. · DOI
  87. Otnes, 2001, Perceptions and Realities of Male Shopping Behavior, Journal of Retailing, 77, 111, 10.1016/S0022-4359(00)00047-6 · DOI · Paper page
  88. Park, 2006, What's In and What's Out: Questions Over the Boundaries of the Attitude Construct, Journal of Consumer Research, 33, 16, 10.1086/504122 · DOI
  89. Peck, 2006, If I Touch It I have to Have It: Individual and Environmental Influences of Impulse Purchasing, Journal of Business Research, 59, 765, 10.1016/j.jbusres.2006.01.014 · DOI · Paper page
  90. Pervin, Lawrence (1982), “The Stasis and Flow of Behavior: Toward a Theory of Goals,” in Nebraska Symposium on Motivation, Mark Page, ed. Lincoln, NE: University of Nebraska Press.
  91. Petty, 1983, Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement, Journal of Consumer Research, 10, 135, 10.1086/208954 · DOI · Paper page
  92. Pham, 2001, Affect Monitoring and the Primacy of Feelings in Judgment, Journal of Consumer Research, 28, 167, 10.1086/322896 · DOI · Paper page
  93. Puccinelli, 2006, Putting Your Best Face Forward: The Impact of Customer Mood on Salesperson Evaluation, Journal of Consumer Psychology, 16, 156, 10.1207/s15327663jcp1602_6 · DOI
  94. Raghubir, 1999, When Do Price Promotions Affect Pretrial Brand Evaluations?, Journal of Marketing Research, 36, 211, 10.2307/3152094 · DOI
  95. Reynolds, 2006, Search Regret: Antecedents and Consequences, Journal of Retailing, 82, 339, 10.1016/j.jretai.2006.08.007 · DOI
  96. Rohm, 2004, A Typology of Online Shoppers Based on Shopping Motivation, Journal of Business Research, 57, 748, 10.1016/S0148-2963(02)00351-X · DOI · Paper page
  97. Rothbart, 1986, On the Confirmability and Disconfirmability of Trait Concepts, Journal of Personality and Social Psychology, 50, 131, 10.1037/0022-3514.50.1.131 · DOI · Paper page
  98. Rottenstreich, 2007, Feeling and Thinking in Memory-Based Versus Stimulus-Based Choices, Journal of Consumer Research, 33, 461, 10.1086/510219 · DOI
  99. Schau, 2007, The Impact of Code Switching on Service Encounters, Journal of Retailing, 83, 65, 10.1016/j.jretai.2006.10.008 · DOI
  100. Sengupta, 1997, All Cues Are Not Created Equal: Obtaining Attitude Persistence under Low-Involvement Conditions, Journal of Consumer Research, 23, 351, 10.1086/209488 · DOI
  101. Sharma, 1995, Categorization of Customers by Retail Salespeople, Journal of Retailing, 71, 71, 10.1016/0022-4359(95)90013-6 · DOI
  102. Sirgy, 2000, Retail Environment, Self-Congruity, and Retail Patronage: An Integrative Model and a Research Agenda, Journal of Business Research, 49, 127, 10.1016/S0148-2963(99)00009-0 · DOI · Paper page
  103. Solomon, Michael R. (2008), Consumer Behavior: Buying, Having and Being, 8 edition, Upper Saddle River, NJ: Prentice-Hall.
  104. Stock, 2005, An Attitude–Behavior Model of Salespeople's Customer Orientation, Journal of the Academy of Marketing Science, 33, 536, 10.1177/0092070305276368 · DOI · Paper page
  105. Swinyard, 1993, The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions, Journal of Consumer Research, 20, 271, 10.1086/209348 · DOI · Paper page
  106. Tauber, 1972, Why Do People Shop?, Journal of Marketing, 36, 46, 10.2307/1250426 · DOI · Paper page
  107. Thakor, 2008, Effects of Service Setting and Other Consumers’ Age on the Service Perceptions of Young Consumers, Journal of Retailing, 84, 137, 10.1016/j.jretai.2008.01.002 · DOI
  108. Thompson, 2006, The Effects of Information Processing Mode on Consumers’ Responses to Comparative Advertising, Journal of Consumer Research, 32, 530, 10.1086/500483 · DOI
  109. Titus, 1995, The Consumer Retail Search Process: A Conceptual Model and Research Agenda, Journal of the Academy of Marketing Science, 23, 106, 10.1177/0092070395232003 · DOI
  110. Trope, 1986, Identification and Inferential Processes in Dispositional Attribution, Psychological Review, 93, 239, 10.1037/0033-295X.93.3.239 · DOI · Paper page
  111. Turley, 2000, Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence, Journal of Business Research, 49, 193, 10.1016/S0148-2963(99)00010-7 · DOI · Paper page
  112. Van Dolen, 2007, Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style, Journal of Retailing, 83, 339, 10.1016/j.jretai.2007.03.004 · DOI
  113. Vanhamme, 2008, “Surprise Gift” Purchases: Customer Insights from the Small Electrical Appliances Market, Journal of Retailing, 84, 354, 10.1016/j.jretai.2008.06.003 · DOI
  114. Wakefield, 1998, Excitement at the Mall: Determinants and Effects on Shopping Response, Journal of Retailing, 74, 515, 10.1016/S0022-4359(99)80106-7 · DOI · Paper page
  115. Wakefield, 1993, Who Are the Price Vigilantes? An Investigation of Differentiating Characteristics Influencing Price Information Processing, Journal of Retailing, 69, 216, 10.1016/0022-4359(93)90004-3 · DOI
  116. Ward, 1992, Measuring the Prototypicality and Meaning of Retail Environments, Journal of Retailing, 68, 194
  117. Weathers, 2007, Effects of Online Communication Practices on Consumer Perceptions of Performance Uncertainty for Search and Experience Goods, Journal of Retailing, 83, 393, 10.1016/j.jretai.2007.03.009 · DOI · Paper page
  118. Yim, Chi Kin (Bennett), Kimmy Wa Chan, and Kineta Hung (2007), “Multiple Reference Effects in Service Evaluations: Roles of Alternative Attractiveness and Self-image Congruity,” Journal of Retailing, 83 (1), 147–57. · DOI
  119. Yoon, 1997, Age Differences in Consumers Processing Strategies: An Investigation of Moderating Influences, Journal of Consumer Research, 24, 329, 10.1086/209514 · DOI
  120. Zaichkowsky, 1985, Measuring the Involvement Construct, Journal of Consumer Research, 12, 341, 10.1086/208520 · DOI · Paper page
  121. Zajonc, R. B. (1980), “Cognition and Social Cognition: A Historical Perspective,” in Retrospections on Social Psychology, Festinger, L. ed. New York: Oxford University Press.

Cited by

See all 960

Metadata

Authors
Puccinelli, N. M., Goodstein, R. C., Grewal, D., Price, R., Raghubir, P., & Stewart, D.
Venue
Journal of Retailing
Publisher
Elsevier BV
Published
2009-03
Volume
85
Issue
1
Pages
15-30
ISSN
0022-4359 (ISSN-L)
DOI
10.1016/j.jretai.2008.11.003
OpenAlex
W2074153595
Cited by
960
References
12
FWCI
119.62
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Customer Experience Management in Retailing: Understanding the Buying Process. https://app.cochat.ai/papers/10.1016/j.jretai.2008.11.003
The paper
Puccinelli, N. M., Goodstein, R. C., Grewal, D., Price, R., Raghubir, P., & Stewart, D. (2009). Customer Experience Management in Retailing: Understanding the Buying Process. Journal of Retailing. https://doi.org/10.1016/j.jretai.2008.11.003

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.