University staff experiences of students with mental health problems and their perceptions of staff training needs
Abstract
BACKGROUND: University students experience high levels of mental health problems; however, very few seek professional help. Teaching staff within the university are well placed to assist students to seek support. AIMS: To investigate university teaching staff experiences of, and training needs around, assisting students with mental health problems. METHOD: A total of 224 teaching staff at the Australian National University completed an anonymous online survey (16.4% response rate from n ∼ 1370). Data on mental health training needs, and experiences of assisting students with mental health problems were described using tabulation. Qualitative data were analysed using thematic analysis. RESULTS: Most teaching staff (70.1-82.2%) reported at least moderate confidence in their ability to provide emotional support for students. However, many staff (60.0%) felt under-equipped overall to deal with student mental health problems; almost half (49.6%) reported they did not have access to formal training. Specific actions described in assisting students included referrals, offering support, or consulting others for advice. CONCLUSION: Given the high rates of students who approach staff about mental health problems, there is a critical need to provide and promote both formal mental health response training and explicit guidelines for staff on when, how, and where to refer students for help.
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There is a lack of capacity building of the faculty in responding to student distress.
“and the lack of capacity building of the faculty in responding to student distress (Dittakavi 2022;Gulliver et al. 2018;Hughes and Byrom 2019).”
From How the faculty across higher education institutes are facilitated to develop skills on student mental health and well-being? – A scoping review (2025) · cites this paper as Gulliver et al. 2018
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- Authors
- Gulliver, A., Farrer, L., Bennett, K., Ali, K., Hellsing, A., Katruss, N., & Griffiths, K. M.
- Affiliations
- Australian National University (AU)
- Corresponding author
- Gulliver, Amelia
- ORCID
- Venue
- Journal of Mental Health
- Publisher
- Informa UK Limited
- Published
- 2018-05-03
- Volume
- 27
- Issue
- 3
- Pages
- 247-256
- ISSN
- 0963-8237 (ISSN-L)
- 1360-0567
- OpenAlex
- W2800440397
- Cited by
- 68
- References
- 37
- Citations by year
- 2026: 8 · 2025: 14 · 2024: 11 · 2023: 10 · 2022: 8 · 2021: 7 · 2020: 4 · 2019: 5 · 2018: 1
- FWCI
- 5.76
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Mental Health (publishedVersion)
- PubMed (publishedVersion)
- ANU Open Research (Australian National University) (submittedVersion)
- Funders
- University of Melbourne
- Topics
- Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
- Health Sciences › Health Professions › Speech and Hearing › School Health and Nursing Education
- Social Sciences › Psychology › Developmental and Educational Psychology › Student Stress and Coping
- Keywords
- student mental health, university teaching staff, staff training needs, emotional support for students, staff confidence, student support services
- MeSH terms
- Adult, Mental Disorders, Faculty, Female, Humans, Health Knowledge, Attitudes, Practice, Male, Mental Health, Middle Aged, Staff Development, Students, Universities
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