The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
Social Media in Destination Choice: Distinctive Electronic Word-of-Mouth Dimensions
Abstract
ABSTRACT Studies investigating the influence of social media on destination choice are in an exploratory stage. Essentially, social media disseminates word of mouth electronically, unlike traditional word of mouth. However, within tourism, evidence has suggested that both terms may be used interchangeably. In this article, five points of difference suggest that electronic word of mouth is to be treated as a unique entity. The distinctive characteristics of electronic word of mouth are little known source-receiver relationships, channel variety and presentation of contents, opportunities for information solicitation, message retention capabilities, and content provider motivations for disclosure. Three considerations for destination management organizations are creating opportunities for past visitors to narrate memorable tourism experiences, involving industry partners to build relevant destination images and greater engagement with social media. This conceptual article advances the understanding of electronic word of mouth in presenting distinctive credibility profiles toward a proposed influence on destination image and choice.
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Cites
Users of the world, unite! The challenges and opportunities of Social Media
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Buhalis, D., & Law, R. (2008) · Tourism Management · doi:10.1016/j.tourman.2008.01.005 · Cited by 3,823 · cited 2×
“144 User-generated contents are the underpinning of social media and its prevalence, leading to the coining of the term “electronic word of mouth” (eWOM; Buhalis & Law, 2008).”
BackgroundElectronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
Gartner, W. C. (1994) · Journal of Travel & Tourism Marketing · doi:10.1300/j073v02n02_12 · Cited by 2,267
The impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688
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Cited by
Social media in marketing: A review and analysis of the existing literature
Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.05.008 · Cited by 1,123
Progress on information and communication technologies in hospitality and tourism
Law, R., Buhalis, D., & Cobanoglu, C. (2014) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-08-2013-0367 · Cited by 748
Twenty‐Five Years of Word‐of‐Mouth Studies: A Critical Review of Tourism Research
Confente, I. (2015) · International Journal of Tourism Research · doi:10.1002/jtr.2029 · Cited by 111
Chen, C.-H., Nguyen, B., Klaus, P. “., & Wu, M.-S. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.956165 · Cited by 107
Social influence in online retail: A review and research agenda
Kalia, P., Zia, A., & Kaur, K. (2023) · European Management Journal · doi:10.1016/j.emj.2022.09.012 · Cited by 43
Metadata
- Authors
- Tham, A., Croy, G., & Mair, J.
- Venue
- Journal of Travel & Tourism Marketing
- Publisher
- Informa UK Limited
- Published
- 2013-01
- Volume
- 30
- Issue
- 1-2
- Pages
- 144-155
- ISSN
- 1054-8408 (ISSN-L)
- 1540-7306
- OpenAlex
- W1989615544
- Cited by
- 316
- References
- 11
- FWCI
- 54.61
- Type
- journal article
- Language
- en
- Open access
- closed
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- Tham, A., Croy, G., & Mair, J. (2013). Social Media in Destination Choice: Distinctive Electronic Word-of-Mouth Dimensions. Journal of Travel & Tourism Marketing. https://doi.org/10.1080/10548408.2013.751272
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
