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Cited by 367Job Satisfaction and Organizational BehaviorEmployer Branding and e-HRMDiverse Aspects of Tourism Research

The DOI matches its Crossref record; 61 of the 61 references it cites were found in a registry or an index.

Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory

Mao, Yan, He, Jie, Morrison, Alastair M., Andres Coca-Stefaniak, J.·2021·Current Issues in Tourism
DOI 10.1080/13683500.2020.1770706
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Abstract

The main purpose of this research was to illustrate how companies contributed to employee psychological capital in tourism during the COVID-19 crisis based on the conservation of resources theory (CoR). Psychological capital including self-efficacy, hope, resilience and optimism is a key source of support at work, especially during challenging events. With threats to health and job security, employee psychological capital was unlikely to recover on its own naturally. However, tourism companies can augment employee psychological capital through corporate social responsibility (CSR). The effects of CSR on employee psychological capital remains unclear. This research examined differing effects of CSR on self-efficacy, hope, resilience and optimism. Based on a survey of 430 employees in tourism in China, the results showed that CSR had positive impacts on employee self-efficacy, hope, resilience and optimism through employee satisfaction with corporate COVID-19 responses. In addition, individual loss orientation strengthened the effects of CSR on employee self-efficacy, hope, resilience and optimism.

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Research works printed but not linked: 4

  1. Britt T. W., 2016, Industrial and Enterprise Psychology, 9, 378
  2. Newman A., 2014, Journal of Enterprise Behavior, 35, S120
  3. Rupp D. E., 2018, Journal of Entrepreneurial Behavior, 39, 559
  4. Xie Y. P., 2017, Management Review, 29, 47

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Metadata

Authors
Mao, Y., He, J., Morrison, A. M., & Andres Coca-Stefaniak, J.
Affiliations
  • Hubei University Of Economics (CN)
  • Hunan University of Science and Technology (CN)
  • National Kaohsiung University of Hospitality and Tourism (TW)
  • Business School, Department of Marketing, Events and Tourism, University of Greenwich, London, UK
Corresponding author
He, Jie
ORCID
Venue
Current Issues in Tourism
Publisher
Informa UK Limited
Published
2020-06-01
Volume
24
Issue
19
Pages
2716-2734
ISSN
  • 1368-3500 (ISSN-L)
  • 1747-7603
DOI
10.1080/13683500.2020.1770706
OpenAlex
W3032657296
Cited by
367
References
61
Citations by year
2026: 12 · 2025: 40 · 2024: 56 · 2023: 84 · 2022: 98 · 2021: 64 · 2020: 13
FWCI
69.97
Type
journal article
Language
en
Open access
closed
Locations
  • Current Issues in Tourism (publishedVersion)
  • Greenwich Academic Literature Archive (University of Greenwich) (acceptedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Funders
Education Department of Hunan (18b227)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
  • Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
Keywords
corporate social responsibility, tourism industry, COVID-19 pandemic, conservation of resources theory, self-efficacy, hope, resilience, optimism, job security

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