Digitally-induced change in the public sector: a systematic review and research agenda

Haug, Nathalie; Dan, Sorin; Mergel, Ines

doi:10.1080/14719037.2023.2234917

Cited by 266E-Government and Public ServicesPublic Policy and Administration ResearchPublic Administration and Political Analysis

Digitally-induced change in the public sector: a systematic review and research agenda

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Haug, Nathalie, Dan, Sorin, Mergel, Ines·2024·Public Management Review

DOI 10.1080/14719037.2023.2234917

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Abstract

Digital transformation has become a buzzword that is permeating multiple fields, including public administration and management. However, it is unclear what is transformational and how incremental and transformational change processes are linked. Using the PRISMA method, we conduct a systematic literature review to structure this growing body of evidence. We identified 164 studies on digitally-induced change and provide evidence for their drivers, implementation processes, and outcomes. We derive a theoretical framework that shows which incremental changes happen in public administrations that are implementing digital technologies and what their cumulative, transformative effects are on society as a whole.

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Digital Transformation in Public Administration: A Systematic Literature Review
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CONCEPTUAL AMBUSH OF DIGITAL TRANSFORMATIONS IN THE SYSTEMS OF GOVERNMENT MANAGEMENT: WIKILEAKS TODAY
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Authors: Haug, N., Dan, S., & Mergel, I.
Affiliations: University of Konstanz (DE)
University of Vaasa (FI)
Corresponding author: Haug, Nathalie
ORCID: Haug, Nathalie
Dan, Sorin
Mergel, Ines
Venue: Public Management Review
Publisher: Informa UK Limited
Published: 2023-07-13
Volume: 26
Issue: 7
Pages: 1963-1987
ISSN: 1461-667X (ISSN-L)
1471-9037
1471-9045
DOI: 10.1080/14719037.2023.2234917
OpenAlex: W4384341083
Cited by: 266
References: 80
Citations by year: 2026: 137 · 2025: 93 · 2024: 34 · 2023: 2
FWCI: 49.79
Type: journal article
Language: en
Open access: hybrid
doi.org
Licence: cc-by
creativecommons.org/licenses/by/4.0/ (vor)
Locations: Public Management Review (publishedVersion, cc-by)
Osuva (University of Vaasa) (submittedVersion, cc-by)
RePEc: Research Papers in Economics (submittedVersion)
KOPS (University of Konstanz) (submittedVersion)
Funders: he European Union’s Horizon 2020 research and innovation program under grant agreement No (770356)
project CoVal. This article reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained herein
The article is also part of research supported by Liikesivistysrahasto – The Foundation for Economic Education in Finland (200264)
This project received funding from the European Union under grant agreement (101061516)
Topics: Social Sciences › Political Science and International Relations › E-Government and Public Services
Social Sciences › Public Administration › Public Policy and Administration Research
Social Sciences › Political Science and International Relations › Public Administration and Political Analysis
Keywords: digital transformation, public sector, public administration, incremental change, transformative change, digital technologies, drivers of change, implementation process, change outcomes, social impact

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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Digitally-induced change in the public sector: a systematic review and research agenda

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