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Cited by 19Job Satisfaction and Organizational BehaviorEmployee Performance and ManagementEmployee Performance and Leadership

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Motivating organizational commitment in hotels: The relationship between leaders and employees

Chiang, Chun-Fang, Lin, Ming-Yu·2016·Journal of Human Resources in Hospitality & Tourism
DOI 10.1080/15332845.2016.1148570
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Abstract

This study developed and tested a research model, which predicted the impacts of justice (procedural and interactive justice), trust (cognitive and affective trust), and leader–member exchange between transformational leadership and organizational commitment. Respondents were full-time employed frontline employees of international hotels of Taiwan. The results demonstrated that justice, trust, and leader–member exchange are mediators between transformational leadership and organizational commitment. The results also show that transformational leadership had a positive relationship with justice and trust. Further, justice and trust had a positive relationship with leader–member exchange, and partially mediated the relationship between transformational leadership and leader–member exchange. Leader–member exchange significantly and positively influenced organizational commitment, and partially mediated the relationship between justice and trust and organizational commitment. As such, hotel managers should endeavor to have transformational leadership to facilitate greater justice and trust between employees and supervisors in order to achieve improved leader–member exchange then increased organizational commitment.

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Metadata

Authors
Chiang, C.-F., & Lin, M.-Y.
Affiliations
Chinese Culture University (TW)
Corresponding author
Chiang, Chun-Fang
ORCID
Chiang, Chun-Fang
Venue
Journal of Human Resources in Hospitality & Tourism
Publisher
Informa UK Limited
Published
2016-06-10
Volume
15
Issue
4
Pages
462-484
ISSN
  • 1533-2845 (ISSN-L)
  • 1533-2853
DOI
10.1080/15332845.2016.1148570
OpenAlex
W2418588141
Cited by
19
References
92
Citations by year
2025: 2 · 2023: 3 · 2022: 1 · 2021: 1 · 2020: 5 · 2019: 4 · 2018: 3
FWCI
4.52
Type
journal article
Language
en
Open access
closed
Locations
Journal of Human Resources in Hospitality & Tourism (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Leadership
Keywords
organizational commitment, transformational leadership, procedural justice, interactional justice, cognitive trust, affective trust, leader-member exchange, frontline hotel employees, hotel management, mediation model, leader-employee relationship

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