Tensions in human-centred design
Open accessAbstract
In human-centred design (HCD), researchers and designers attempt to cooperate with and learn from potential users of the products or services which they are developing. Their goal is to develop products or services that match users’ practices, needs and preferences. In this position paper it is argued that HCD practitioners need to deal with two tensions that are inherent in HCD: they need to combine and balance users’ knowledge and ideas with their own knowledge and ideas; and they need to combine and balance a concern for understanding current or past practices with a concern for envisioning alternative or future practices. Six HCD approaches – participatory design, ethnography, the lead user approach, contextual design, codesign and empathic design – are discussed in order to argue that these different approaches are different ways to cope with the two tensions. In addition, several examples from practice are provided to illustrate these tensions. Moreover, it is advocated that HCD practitioners critically reflect on their practices, their methods and their own involvement, so that they can more consciously follow specific HCD approaches and more mindfully cope with the two tensions.
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Engaging users in co-design can empower them and provide a sense of ownership in the decision making of technology development.
“Engaging users in co-design can empower them and provide a sense of ownership in the decision making of technology development [7].”
From Long-Term Co-Design Guidelines: Empowering Older Adults as Co-Designers of Social Robots (2021) · cites this paper as [7]
Co-design and participatory design are valuable methodologies to incorporate users into design processes, amplify user voices that are often not heard in technology design, and empower users as purposeful contributors to design.
“Co-design and participatory design are valuable methodologies to incorporate users into design processes, amplify user voices that are often not heard in technology design, and empower users as purposeful contributors to design [7].”
From Long-Term Co-Design Guidelines: Empowering Older Adults as Co-Designers of Social Robots (2021) · cites this paper as [7]
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How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach
Brandtzæg, P. B., Haugstveit, I. M., Lüders, M. H., & Følstad, A. (2015) · Interacting with Computers · doi:10.1093/iwc/iwv041 · Cited by 19 · see citing works
Bosch‐Capblanch, X., O’Donnell, D., Krause, L. K., Auer, C., Oyo-Ita, A. E., Samba, M., Matsinhe, G., Garba, A. B., Rodríguez, D., Zuske, M., et al. (2021) · Health Research Policy and Systems · doi:10.1186/s12961-021-00768-0 · Cited by 18 · see citing works
Stress Out: Translating Real-World Stressors into Audio-Visual Stress Cues in VR for Police Training
Nguyen, Q., Jaspaert, E., Murtinger, M., Schrom-Feiertag, H., Egger-Lampl, S., & Tscheligi, M. (2021) · Lecture notes in computer science · doi:10.1007/978-3-030-85616-8_32 · Cited by 18 · see citing works
Anderson-Coto, M. J., Salazar, J., Lopez, J. L.-S., Sedas, R. M., Campos, F., Bustamante, A. S., & Ahn, J. (2023) · International Journal of Child-Computer Interaction · doi:10.1016/j.ijcci.2023.100621 · Cited by 18 · see citing works
Exploring the Design of mHealth Systems for Health Behavior Change using Mobile Biosensors
Noorbergen, T. J., Adam, M. T. P., Attia, J., Cornforth, D. J., & Minichiello, M. (2019) · Communications of the Association for Information Systems · doi:10.17705/1cais.04444 · Cited by 19 · see citing works
Groeneveld, B. S., Melles, M., Vehmeijer, S. B. W., Mathijssen, N. M. C., Dekkers, T., & Goossens, R. (2019) · Digital Health · doi:10.1177/2055207618824919 · Cited by 17 · see citing works
Schnitker, S. A., Shubert, J., Ratchford, J. L., Lumpkin, M., & Houltberg, B. J. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.586713 · Cited by 18 · see citing works
Broadley, C., & Smith, P. A. (2018) · The Design Journal · doi:10.1080/14606925.2018.1445799 · Cited by 16 · see citing works
Course experiences that promote and inhibit human-centered design
Sanders, E. A., Goldstein, M. H., & Hess, J. L. (2023) · International Journal of Technology and Design Education · doi:10.1007/s10798-023-09834-w · Cited by 15 · see citing works
Hashmi, F. A., Bürger, O., Goldwater, M. B., Johnson, T. P., Mondal, S., Singh, P., & Legare, C. H. (2023) · She ji · doi:10.1016/j.sheji.2024.02.001 · Cited by 19 · see citing works
Developing a Learning Analytics Dashboard for Undergraduate Engineering Using Participatory Design
Knight, D. B., Brozina, C., Stauffer, E., Frisina, C., & Abel, T. D. (2015) · ASEE Annual Conference & Exposition · doi:10.18260/p.23824 · Cited by 15 · see citing works
Mertens, A., Hamarat, Y., & Elsen, C. (2022) · International Journal of Architectural Research Archnet-IJAR · doi:10.1108/arch-03-2022-0079 · Cited by 14 · see citing works
Probst, F., Ratcliffe, J., Molteni, E., Mexia, N., Rees, J., Matcham, F., Antonelli, M., Tinker, A., Shi, Y., Sebastien Ourselin, A., et al. (2024) · Design Science · doi:10.1017/dsj.2024.22 · Cited by 13 · see citing works
Implications of the Bioinclusive Ethic on Collaborative and Participatory Design.
Veselova, E. S., & Gaziulusoy, İ. (2019) · The Design Journal · doi:10.1080/14606925.2019.1594992 · Cited by 14 · see citing works
Restating The Meaning Of UCD And HCD For A New World Of Design Theories
Campese, C., Amaral, D. C., & Mascarenhas, J. (2020) · Interacting with Computers · doi:10.1093/iwc/iwaa003 · Cited by 14 · see citing works
Learning Analytics and Stakeholder Inclusion: What do We Mean When We Say "Human-Centered"?
Lang, C., & Davis, L. (2023) · International Conference on Learning Analytics and Knowledge (LAK) · doi:10.1145/3576050.3576110 · Cited by 14 · see citing works
Human-centred learning analytics: Four challenges in realising the potential
Martínez‐Maldonado, R. (2023) · doi:10.59453//fizj7007 · Cited by 14 · see citing works
Park, J. J., & Ramaprasad, A. (2017) · Journal of Knowledge Management · doi:10.1108/jkm-06-2017-0220 · Cited by 14 · see citing works
Building Digital Archive through Collaborative UX Research
Poudyal, B. (2020) · ACM International Conference on Design of Communication (SIGDOC) · doi:10.1145/3380851.3416767 · Cited by 13 · see citing works
Allemann, H., Andréasson, F., Hanson, E. J., Magnusson, L., Jaarsma, T., Thylén, I., & Strömberg, A. (2023) · Journal of Clinical Nursing · doi:10.1111/jocn.16856 · Cited by 13 · see citing works
Umaefulam, V. O., Wilson, M. K., Boucher, M. C., Brent, M. H., Dogba, M. J., Drescher, O., Grimshaw, J., Ivers, N. M., Lawrenson, J. G., Lorencatto, F., et al. (2023) · BMC Health Services Research · doi:10.1186/s12913-023-09329-3 · Cited by 13 · see citing works
Commercializing Academic Medical Research: The Role of the Translational Designer
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Oberschmidt, K., Grünloh, C., Tunç, S., van Velsen, L., & Nijboer, F. (2020) · 32nd Australian Conference on Human-Computer Interaction · doi:10.1145/3441000.3441040 · Cited by 12 · see citing works
Povey, J., Raphiphatthana, B., Torok, M. H., Nagel, T. M., Mills, P. P. J. R., Sells, J. R. H., Shand, F., Sweet, M., Lowell, A., & Dingwall, K. M. (2023) · Systematic Reviews · doi:10.1186/s13643-023-02262-w · Cited by 12 · see citing works
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Use of Virtual Environment and Virtual Prototypes in Co-Design: The Case of Hospital Design
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Ethical Challenges for Student Design Projects in Health Care Settings in New Zealand
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Methods for co‐designing health innovations with older adults: A rapid review
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Design of a sensor network for the quantitative analysis of sport climbing
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Introduction: Design Thinking—Tensions and Opportunities
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PregnancyCubes: A design process to cultivate tensions
Vallgårda, A., Wagner-Eckert, C., Mølhave, C. B., & Bewley, H. (2022) · Nordic Conference on Human-Computer Interaction · doi:10.1145/3546155.3547284 · Cited by 9 · see citing works
BeWeDō®: A dynamic approach to leadership development for co-creation
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Making adaptive management more user friendly to encourage manager buy‐in
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- Authors
- Steen, M.
- Affiliations
- Netherlands Organisation for Applied Scientific Research (NL)
- Corresponding author
- Steen, Marc
- ORCID
- Steen, Marc
- Venue
- CoDesign
- Publisher
- Informa UK Limited
- Published
- 2011-03
- Volume
- 7
- Issue
- 1
- Pages
- 45-60
- ISSN
- 1571-0882 (ISSN-L)
- 1745-3755
- OpenAlex
- W2149423735
- Cited by
- 258
- References
- 62
- Citations by year
- 2026: 14 · 2025: 15 · 2024: 20 · 2023: 36 · 2022: 27 · 2021: 28 · 2020: 24 · 2019: 23 · 2018: 20 · 2017: 10 · 2016: 7 · 2015: 17 · 2014: 5 · 2013: 7 · 2012: 4
- FWCI
- 9.59
- Type
- journal article
- Language
- en
- Open access
- green
- zenodo.org
- Licence
- other-oa
- Locations
- CoDesign (publishedVersion)
- TNO Repository (submittedVersion)
- Repository hosted by TU Delft Library (TU Delft) (submittedVersion)
- Zenodo (CERN European Organization for Nuclear Research) (submittedVersion, other-oa)
- Data Archiving and Networked Services (DANS) (submittedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Engineering › Mechanical Engineering › Design Education and Practice
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- human-centered design, design tensions, user knowledge, practitioner knowledge, participatory design, ethnography, contextual design, empathic design
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