User involvement: A review of the benefits and challenges
Abstract
User involvement is a widely accepted principle in development of usable systems. However, it is a vague concept covering many approaches. This study first clarifies the nature of user involvement and its expected benefits, and secondly reviews three streams of research, to evaluate the benefits and problems of varied user involvement approaches in practice. The particular focus of this study is on the early activities in the development process. An analysis of the literature suggests that user involvement has generally positive effects, especially on user satisfaction, and some evidence exists to suggest that taking users as a primary information source is an effective means of requirements capture. However, the role of users must be carefully considered and more cost-efficient practices are needed for gathering users' implicit needs and requirements in real product development contexts.
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Involving end-users in development of telecare products and services can ensure human and non-technology issues are considered, improving usability and acceptability of the technology.
“Involving end-users in the development of telecare products and services can ensure that human and non-technology issues are taken into consideration, which improves the usability and acceptability of the technology that is being developed [13-15].”
From Experiences of Multidisciplinary Development Team Members During User-Centered Design of Telecare Products and Services: A Qualitative Study (2014) · cites this paper as [13]
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- Authors
- Kujala, S.
- Affiliations
- Helsinki University of Technology
- Corresponding author
- Kujala, Sari
- ORCID
- Kujala, Sari
- Venue
- Behaviour & Information Technology
- Publisher
- Informa UK Limited
- Published
- 2003-01
- Volume
- 22
- Issue
- 1
- Pages
- 1-16
- ISSN
- 0144-929X (ISSN-L)
- 1362-3001
- OpenAlex
- W2087232538
- Cited by
- 943
- References
- 105
- Citations by year
- 2026: 24 · 2025: 99 · 2024: 65 · 2023: 42 · 2022: 56 · 2021: 53 · 2020: 43 · 2019: 45 · 2018: 57 · 2017: 59 · 2016: 57 · 2015: 47 · 2014: 31 · 2013: 53 · 2012: 46
- FWCI
- 17.80
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Behaviour and Information Technology (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Keywords
- user participation, usability, requirements capture, user satisfaction, user needs, user-centered design, cost efficiency
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