The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Effects of Quality and Quantity of Information on Decision Effectiveness
Abstract
Providing attribute information about alternatives can both help and hinder consumers evaluate products. We separate attribute information into two components: information quality and information quantity. We hypothesize, all else being equal, that the former component improves decision effectiveness while the latter component decreases decision effectiveness. The results of an experimental investigation designed to estimate the marginal effects of these factors were compatible with these premises. In addition, evaluations were also found to suffer in situations where high levels of information quality were made available. Insights into these and other observed effects are suggested after exploring the process by which subjects used the available information.
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Cites
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Manipulating and Measuring Model Interpretability
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A study of factors that contribute to online review helpfulness
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“However, fixing the quality of total information while merely increasing attribute information will result in the decrease of decision quality (Keller and Staelin 1987).”
BackgroundKim, H. K., Ahn, J., Atkinson, L., & Kahlor, L. A. (2020) · Science Communication · doi:10.1177/1075547020959670 · Cited by 313
Buyer-Supplier Collaboration in Product Development Projects
Hoegl, M., & Wagner, S. M. (2005) · Journal of Management · doi:10.1177/0149206304272291 · Cited by 312
Decision difficulty in the age of consumer empowerment
Broniarczyk, S. M., & Griffin, J. G. (2014) · Journal of Consumer Psychology · doi:10.1016/j.jcps.2014.05.003 · Cited by 256
Malan, H., Watson, T. D., Slusser, W., Glik, D., Rowat, A. C., & Prelip, M. (2020) · Journal of the Academy of Nutrition and Dietetics · doi:10.1016/j.jand.2019.06.003 · Cited by 65
Eppler, M. J., & Mengis, J. (2004) · The Information Society · doi:10.1080/01972240490507974 · Cited by 44
Metadata
- Authors
- Keller, K. L., & Staelin, R.
- Venue
- Journal of Consumer Research
- Publisher
- Oxford University Press (OUP)
- Published
- 1987-09
- Volume
- 14
- Issue
- 2
- Pages
- 200
- ISSN
- 0093-5301 (ISSN-L)
- 1537-5277
- OpenAlex
- W2073394394
- Cited by
- 642
- References
- 1
- FWCI
- 1.69
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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