The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Social Capital at Work: Networks and Employment at a Phone Center
Abstract
This article argues that a common organizational practice-the hiring of new workers via employee referrals-provides key insights into the notion of social capital. Employers who use such hiring methods are quintessential "social capitalists," viewing workers' social connections as resources in which they can invest in order to gain economic returns in the form of better hiring outcomes. Identified are three ways through which such returns might be realized: the "richer pool," the "better match," and the "social enrichment" mechanisms. Using unique company data on the dollar costs of screening, hiring, and training, this article finds that the firm's investment in the social capital of its employees yields significant economic returns.
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Cites
Sample Selection Bias as a Specification Error
Heckman, J. J. (1979) · Econometrica · doi:10.2307/1912352 · Cited by 28,779
Models for Sample Selection Bias
Winship, C., & Mare, R. D. (1992) · Annual Review of Sociology · doi:10.1146/annurev.so.18.080192.001551 · Cited by 812
Cited by
Social Capital: Prospects for a New Concept
Adler, P. S., & Kwon, S.-W. (2002) · The Academy of Management Review · doi:10.2307/4134367 · Cited by 9,665
Gender, Race, and Meritocracy in Organizational Careers
Castilla, E. J. (2008) · American Journal of Sociology · doi:10.1086/588738 · Cited by 717
Self-citationPositive social interactions and the human body at work: Linking organizations and physiology
Heaphy, E. D., & Dutton, J. E. (2008) · Academy of Management Review · doi:10.5465/amr.2008.27749365 · Cited by 578
McAdam, D., & Scott, W. R. (2005) · Social Movements and Organization Theory · doi:10.1017/cbo9780511791000.003 · Cited by 516
Entrepreneurs’ access to private equity in China: The role of social capital
Batjargal, B., & Liu, M. (. (2004) · Organization Science · doi:10.1287/orsc.1030.0044 · Cited by 454
Stretchwork: Managing the Career Progression Paradox in External Labor Markets
O'Mahony, S., & Bechky, B. A. (2006) · Academy of Management Journal · doi:10.5465/amj.2006.22798174 · Cited by 306
Referral Programs and Customer Value
Schmitt, P., Skiera, B., & Van den Bulte, C. (2011) · Journal of Marketing · doi:10.1509/jm.75.1.46 · Cited by 455
“…of managerial interest are informed by prior work in economics and sociology on employee referral (e.g., Coverdill 1998; Rees 1966), especially the work of Fernandez, Castilla, and Moore (2000), Neckerman and Fernandez (2003), and Castilla (2005) on the quality of employee referral programs.”
BackgroundBringing Managers Back In: Managerial Influences on Workplace Inequality
Castilla, E. J. (2011) · American Sociological Review · doi:10.1177/0003122411420814 · Cited by 160
Self-citationNetwork diversity, contact diversity, and status attainment
Son, J., & Lin, N. (2012) · Social Networks · doi:10.1016/j.socnet.2012.06.006 · Cited by 143
How Customer Referral Programs Turn Social Capital into Economic Capital
Van Den Bulte, C., Bayer, E., Skiera, B., & Schmitt, P. (2018) · Journal of Marketing Research · doi:10.1509/jmr.14.0653 · Cited by 110
Li, D., Raymond, L., & Bergman, P. (2020) · doi:10.3386/w27736 · Cited by 64
Why Prosocial Referral Incentives Work: The Interplay of Reputational Benefits and Action Costs
Gershon, R., Cryder, C., & John, L. K. (2020) · Journal of Marketing Research · doi:10.1177/0022243719888440 · Cited by 60
Ajunwa, I., & Greene, D. (2019) · Research in the Sociology of Work · doi:10.1108/s0277-283320190000033005 · Cited by 58
PERSISTENCE AND CHANGE AMONG NATIONALLY FEDERATED SOCIAL MOVEMENTS
McCarthy, J. D. (2005) · Social Movements and Organization Theory · doi:10.1017/cbo9780511791000.011 · Cited by 37
The Evaluation of Founder Failure and Success by Hiring Firms: A Field Experiment
Botelho, T. L., & Chang, M. (2023) · Organization Science · doi:10.1287/orsc.2022.1592 · Cited by 37
Abouelenin, M., & Hu, Y. (2023) · Sex Roles · doi:10.1007/s11199-022-01326-w · Cited by 8
Why Prosocial Referral Incentives Work: The Interplay of Reputational Benefits and Action Costs
Gershon, R., Cryder, C., & John, L. K. (2018) · SSRN Electronic Journal · doi:10.2139/ssrn.3176019
Metadata
- Authors
- Fernandez, R. M., Castilla, E. J., & Moore, P.
- Venue
- American Journal of Sociology
- Publisher
- University of Chicago Press
- Published
- 2000-03
- Volume
- 105
- Issue
- 5
- Pages
- 1288-1356
- ISSN
- 0002-9602 (ISSN-L)
- 1537-5390
- OpenAlex
- W2093929429
- Cited by
- 887
- References
- 2
- FWCI
- 47.53
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
