A Review of Patient Satisfaction and Experience with Telemedicine: A Virtual Solution During and Beyond COVID-19 Pandemic
Abstract
Introduction: This article reviews the studies examining patients' perspective toward telemedicine and their preference for virtual health care services. Methods: An electronic literature search using PubMed was conducted to identify relevant research studies published between December 2019 and August 2020. Twenty-five studies were selected out of 1,041 studies based on inclusion and exclusion criteria, which highlight patients' satisfaction and experience with the use of telemedicine during the pandemic. Results: The findings based upon 48,144 surveyed patients and 146 providers in 12 different countries revealed high satisfaction with virtual encounters across a spectrum of diseases. Telemedicine was found satisfactory on various outcome measures, such as addressing patients' concerns, communication with health care providers, usefulness, and reliability. Most common advantages were time saved due to lesser traveling and waiting time, better accessibility, convenience, and cost efficiency. Age and sex did not significantly impact the satisfaction levels. Physicians and patients both showed a strong preference for continued usage and agreed upon telemedicine's potential to complement the regular health care services even after the pandemic. Technical challenges (reported in 10 studies) and lack of physical examination (reported in 13 studies) were the main limitations encountered in virtual visits. Conclusions: Long-term sustainability of telemedicine for all socioeconomic classes requires closer scrutiny of issues such as technology, training, reimbursement, data privacy, legal guidelines, and framework. Telemedicine must be adopted as a proactive strategy and scaled-up even beyond emergency usage due to its immense potential in complementing conventional health care services, such as diagnosis, treatment, follow-up, surveillance, and infection control.
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Studies on the satisfactory level of use of telehealth services during the COVID-19 pandemic suggested it was above average by patients and health professional users, and often they showed their willingness to continue with the use of telecare even after the pandemic.
“In general, studies on the satisfactory level of use of telehealth services during the COVID-19 pandemic suggested it was above average by patients and health professional users and often they showed their willingness to continue with the use of telecare even after the pandemic [56,57,58,59,60,61,62].”
From Telehealth and COVID-19 Pandemic: An Overview of the Telehealth Use, Advantages, Challenges, and Opportunities during COVID-19 Pandemic (2022) · cites this paper as [61]
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BackgroundCummins, M. R., Tsalatsanis, A., Chaphalkar, C., Ivanova, J., Ong, T., Soni, H., Barrera, J. F., Wilczewski, H., Welch, B. M., & Bunnell, B. E. (2024) · JAMIA Open · doi:10.1093/jamiaopen/ooae059 · Cited by 20 · see citing works
Jung, O., Graetz, I., Dorner, S. C., & Hayden, E. M. (2022) · Medical Care Research and Review · doi:10.1177/10775587221108750 · Cited by 21 · see citing works
Kelber, M. S., Smolenski, D. J., Boyd, C. C., Shank, L. M., Bellanti, D. M., Milligan, T., Edwards‐Stewart, A., Libretto, S., Parisi, K., Morgan, M. A., et al. (2024) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x231224491 · Cited by 17 · see citing works
Virtual Specialist Care During the COVID-19 Pandemic: Multimethod Patient Experience Study
Dainty, K. N., Seaton, M. B., Estacio, A., Hicks, L. K., Jamieson, T., Ward, S. E., Yu, C. H. Y., Mosko, J. D., & Kassardjian, C. D. (2022) · JMIR Medical Informatics · doi:10.2196/37196 · Cited by 17 · see citing works
“Similar to our findings, in the existing literature, there appears to be a consensus that virtual care is a satisfying alternative to in-person care, with benefits such as reduced travel, cost, time, and infectious exposure, and increased convenience [15-20].”
Yoon, E., Hur, S. I., Curtis, L. M., Benavente, J. Y., Wolf, M. S., & Serper, M. (2024) · JAMIA Open · doi:10.1093/jamiaopen/ooae026 · Cited by 16 · see citing works
“17–20 Patient-reported experience measures (PREMs) have typically focused on overall satisfaction of care, with usefulness, ease-of-use, and reliability as primary measurements, with limited considerations of perceived effectiveness of visit quality.”
BackgroundKrzesiński, P. (2023) · Journal of Clinical Medicine · doi:10.3390/jcm12062373 · Cited by 18 · see citing works
“Telemedicine is perceived as convenient and time-saving due to reducing the time spent travelling and waiting [66].”
BackgroundBückmann, A., Bernhardt, F., Eveslage, M., Storck, M., Thölking, G., Buss, H., Domagk, D., Juhra, C., & Lenz, P. (2023) · Cancers · doi:10.3390/cancers15092512 · Cited by 16 · see citing works
“Owing to the absence of a control group, we are unable to verify this observation conclusively, although similar effects were reported in comparable research [32].”
ResultReview of COVID-19 epidemiology and public health response in Europe in 2020
Nanda, M., Aashima, A., & Sharma, R. (2021) · Clinical Epidemiology and Global Health · doi:10.1016/j.cegh.2021.100882 · Cited by 15 · see citing works
Self-citationSartore, G., Caprino, R., Ragazzi, E., & Lapolla, A. (2023) · PLoS ONE · doi:10.1371/journal.pone.0269350 · Cited by 15 · see citing works
Bruce, C. R., Klahn, S., Randle, L., Li, X., Kelkar, S., Johnson, B., Gomez, M., Howard, M., Schwartz, R. L., & Sasangohar, F. (2024) · Journal of Medical Internet Research · doi:10.2196/54330 · Cited by 16 · see citing works
Chaudhary, U., Ali, M. F., Kumar, A., Sharma, A., & Jayakody, D. N. K. (2025) · IEEE Access · doi:10.1109/access.2025.3578344 · Cited by 18 · see citing works
Kim, A. E., Anderson-Bialis, J., Citro, L., & Gracia, C. R. (2023) · Reproductive BioMedicine Online · doi:10.1016/j.rbmo.2023.103286 · Cited by 13 · see citing works
The Economics of Telehealth: An Overview
Gujral, K., Illarmo, S., Jacobs, J., & Wagner, T. H. (2025) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2025.0073 · Cited by 16 · see citing works
“54 However, when studies have specifically asked about patient preferences for telehealth versus in-person care, in many instances, the majority report preferring in-person care.”
Satisfaction with Telehealth Care in the United States: Cross-Sectional Survey
Spaulding, E. M., Fang, M., Chen, Y., Commodore-Mensah, Y. Y., Himmelfarb, C. D., Martin, S. S., & Coresh, J. (2024) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2023.0531 · Cited by 12 · see citing works
“12 While the aforementioned research provides early evidence that patients are generally satisfied with the care they receive via telehealth, 6–11 certain studies have found that patients reported lower satisfaction levels with telehealth visits in comparison to in-person consultations.”
Habbash, F., Rabeeah, A., Huwaidi, Z., Abuobaidah, H., Alqabbat, J., Hayyan, F., Almarabheh, A. J., Sindi, H. A., & Salah, A. B. (2023) · Frontiers in Public Health · doi:10.3389/fpubh.2023.1270069 · Cited by 12 · see citing works
Hensel, J. M., Lemoine, J., Bolton, J. M., Perera, E., Arpin, M., Sareen, J., & Modirrousta, M. (2024) · Digital Health · doi:10.1177/20552076241258390 · Cited by 12 · see citing works
Telehealth satisfaction among patients with chronic diseases: a cross-sectional analysis
Hendy, A. S., Abdelaliem, S. M. F., Zaher, A. M. S., Sadek, B. N., Nashwan, A. J., Al‐Jabri, M. M., Ahmeda, A. F., Hendy, A., Alabdullah, A. A. S., & Sinnokrot, S. M. (2025) · PeerJ · doi:10.7717/peerj.19245 · Cited by 11 · see citing works
Navarro, J. M., Scheim, A. I., & Bauer, G. R. (2022) · Journal of Medical Internet Research · doi:10.2196/40989 · Cited by 11 · see citing works
“Travel costs and lost income would also be reduced by virtual care delivery [1,7,11,12].”
Alfarizi, M., & Ngatindriatun (2022) · Asian Management and Business Review · doi:10.20885/ambr.vol2.iss2.art2 · Cited by 11 · see citing works
“This confirms previous research, which states that Aashima's (2021) and Swain's (2021) research shows that PA encourages service quality and increases patient satisfaction (Aashima et al., 2021; Swain & Singh, 2021).”
BackgroundResultPatient Experiences With Telemental Health During the COVID-19 Pandemic
Steidtmann, D. K., McBride, S., & Mishkind, M. C. (2022) · Journal of Patient Experience · doi:10.1177/23743735221145077 · Cited by 11 · see citing works
“Telehealth in primary care (14) and across health care broadly (15) showed strong patient satisfaction during the pandemic and a recent survey suggests patients are open to”
BackgroundAssessing Determinants of the Telemedicine Applications Continuance Usage Intention with TTF Theory
Wijaya, L., Ng, K. C., & Sihombing, P. R. (2023) · International Conference on Business and Industrial Research (ICBIR) · doi:10.1109/icbir57571.2023.10147599 · Cited by 11 · see citing works
“The most common advantages of telemedicine were time efficiency due to minor travel and waiting time, better accessibility, convenience, and cost efficiency [7].”
BackgroundAlabdali, M. A., & Husain, K. S. (2023) · International Journal of Healthcare Management · doi:10.1080/20479700.2023.2290351 · Cited by 11 · see citing works
“Tel-emedicine plays a vital role in utilizing talented professionals, reaching inaccessible areas, and facilitating remote participation in complicated surgeries [14].”
InfluentialDuplaga, M. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19148338 · Cited by 11 · see citing works
Adapting Compassionate Conversations for Virtual Mediated Communication
Rivet, E. B., Feldman, M., Khandelwal, S., Anderson, A., Bedros, N., Haynes, S., McDonough, E., Cholyway, R. M., Lange, P. A., Edwards, C. D., et al. (2023) · Journal of surgical education · doi:10.1016/j.jsurg.2023.06.012 · Cited by 10 · see citing works
Gatto, J., Seegmiller, P., Johnston, G., & Preum, S. M. (2022) · JMIR Medical Informatics · doi:10.2196/37770 · Cited by 10 · see citing works
“Patients use these services to communicate with a diverse set of medical specialists, including dentists, rheumatologists, and prenatal care specialists, among many others, all with high levels of satisfaction [2].”
BackgroundExploring the Use of Mobile Health for the Rehabilitation of Long COVID Patients: A Scoping Review
Daniels, K., Mourad, J., & Bonnechère, B. (2024) · Healthcare · doi:10.3390/healthcare12040451 · Cited by 10 · see citing works
“Telemedicine and remote consultation have proven effective in maintaining patient care during times when in-person interactions are restricted [9–11].”
BackgroundRoss, M. H., Russell, T. G., Bennell, K. L., Campbell, P. K., Kimp, A. J., Foster, N. E., & Hinman, R. S. (2023) · Musculoskeletal Science and Practice · doi:10.1016/j.msksp.2023.102782 · Cited by 9 · see citing works
Addae, J. A., Boakye, K. G., Ampong, G. O. A., Anyigba, H., Majeed, M., Abubakari, A., & Ofori, K. S. (2024) · International Journal of Quality & Reliability Management · doi:10.1108/ijqrm-08-2023-0264 · Cited by 13 · see citing works
Accessible Care with High Patient Satisfaction: Telemedicine Use in Sickle Cell Disease
Zhang, S., Xue, W., Boorman, E., Ruvalcaba, E., David, M. S., Lanzkron, S., & Eakin, M. (2022) · Telemedicine journal and e-health · doi:10.1089/tmj.2022.0387 · Cited by 9 · see citing works
“41 42–45 Telemedicine usability, but not satisfaction, was negatively associated with having public compared with private insurance.”
Gong, W., & Liu, J. (2023) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2022.0352 · Cited by 10 · see citing works
Megawati, S., Machmud, A., & Alfarizi, M. (2024) · Technology in Society · doi:10.1016/j.techsoc.2024.102714 · Cited by 8 · see citing works
Consumer trust in telemedicine in Indonesia
Soelasih, Y., Sumani, S., & Efendi, E. (2025) · Health Informatics Journal · doi:10.1177/14604582251345328 · Cited by 8 · see citing works
Rural Patients' Experiences with Synchronous Video Telehealth in the United States: A Scoping Review
Ferrara, M. R., & Chapman, S. A. (2024) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2023.0410 · Cited by 10 · see citing works
“And more recently, a number of evidence syntheses report positive telehealth patient experiences across health conditions 33 and for specific applications, such as with older adults, 34 rural telerehabilitation patients, 35 orthope-dics, 36 and palliative care.”
Mucić, D., Shore, J. H., Hilty, D. M., Krysta, K., & Krzystanek, M. (2021) · Current Psychiatry Reports · doi:10.1007/s11920-021-01300-5 · Cited by 8 · see citing works
Korycinski, S., Metcalf, D. H., & Keteyian, C. K. (2022) · Public Health Nursing · doi:10.1111/phn.13074 · Cited by 8 · see citing works
“Additionally,when looking at outcome measures, telemedicine was found to be both useful and reliable (Nanda & Sharma, 2021).”
BackgroundDigital inclusion: A mixed-method study of user behavior and content on Twitter
Salzmann‐Erikson, M. (2023) · Digital Health · doi:10.1177/20552076231211277 · Cited by 9 · see citing works
“…health technologies can make it easier for individuals to access health information and services at their own convenience, rather than having to schedule appointments or travel long distances to see a healthcare provider, 62 or to address health issues that public healthcare does not deal with.”
BackgroundHindelang, M., Tizek, L., Harders, C., & Sommer‐Eska, L. (2024) · Health Science Reports · doi:10.1002/hsr2.2241 · Cited by 7 · see citing works
Ethical issues in m-Health applications in community health work in India — a scoping review
Gopichandran, V., Subramaniam, S., & Thiagesan, R. (2023) · Indian Journal of Medical Ethics · doi:10.20529/ijme.2023.037 · Cited by 9 · see citing works
“Thus, it was found that creation of demand without appropriate improvement in services could lead to more harm than good [3,11,12,16,20,27,31,32,45,47,60,63,64,66,71,72,76,77].”
BackgroundVatrasresth, J., Prapaisilp, P., Sukrong, M., Sinthuchai, N., Karroon, P., Maitreechit, D., Ittipuripat, S., Kuptarak, A., Sathitloetsakun, S., Santibenchakul, S., et al. (2023) · BMC Health Services Research · doi:10.1186/s12913-023-09816-7 · Cited by 6 · see citing works
“Patients generally hold a positive perception of telehealth based on various advantages it offers, such as saving time by reducing travel and waiting times, improving accessibility to healthcare services, providing greater convenience, and being cost-effective [27].”
BackgroundCascini, F., Gentili, A., Melnyk, A., Beccia, F., Causio, F. A., Solimene, V., Battilomo, S., Paone, S., Borghini, A., Bartolo, M., et al. (2023) · Frontiers in Public Health · doi:10.3389/fpubh.2023.1292442 · Cited by 7 · see citing works
Kim, A., Choi, S., & Woo, K. (2023) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2023.0523 · Cited by 7 · see citing works
de Oliveira, C. R. A., Pires, M. C., Meira, K. C., de Jesus, J. C., Borges, I. N., Paixão, M. C., Mendes, M. S., Ribeiro, L. B., Marcolino, M. S., Alkmim, M. B. M., et al. (2024) · Journal of Medical Internet Research · doi:10.2196/48464 · Cited by 7 · see citing works
“Finally, with the increasing use of technology worldwide, the use of telehealth tools is becoming more feasible, and legislations in this regard are being reviewed or created along with growing evidence about professional and user acceptance and usability [26-29].”
BackgroundPhillips, Z., Wong, L., Crotty, K., Horlick, M., Johnston, R., Altshuler, L. A., Zabar, S. R., Jay, M. R., & Dembitzer, A. (2023) · Journal of Graduate Medical Education · doi:10.4300/jgme-d-22-00868.1 · Cited by 8 · see citing works
Savings Through Telemedicine: Initial Data From a Hospital-at-Home Program
Ong, C. Y., Ng, A. J. J., Ang, S. Y. J., & Lee, J. M. H. (2024) · Value in Health Regional Issues · doi:10.1016/j.vhri.2024.101046 · Cited by 8 · see citing works
Shah, A. N., Skertich, N. J., Sullivan, G. A., Silverberg, J. T., Gadepalli, S. K., Raval, M. V., & Gulack, B. C. (2022) · Journal of Pediatric Surgery · doi:10.1016/j.jpedsurg.2022.01.048 · Cited by 7 · see citing works
Phianphitthayakul, O.-A., Li, J., Rongkapich, R., Karroon, P., Vatrasresth, J., Jaisamrarn, U., & Santibenchakul, S. (2023) · Digital Health · doi:10.1177/20552076231203877 · Cited by 6 · see citing works
“43 Understanding client needs can help develop telehealth services that meet individual needs and preferences.”
BackgroundIvanova, J., Wilczewski, H., Klocksieben, F. A., Cummins, M. R., Soni, H., Ong, T., Barrera, J. F., Harvey, J., O'Connell, N. S., McElligott, J. T., et al. (2024) · JMIR Human Factors · doi:10.2196/51056 · Cited by 7 · see citing works
Acceptance of Innovative Technologies Among Healthcare Professionals—A Cross‐Sectional Study
Warshawski, S., & Ratzon, N. Z. (2025) · Nursing and Health Sciences · doi:10.1111/nhs.70142 · Cited by 6 · see citing works
Einarsson, S., Thoresen, L., Tobberup, R., & Paur, I. (2024) · Clinical Nutrition Open Science · doi:10.1016/j.nutos.2024.05.009 · Cited by 6 · see citing works
Chuen, V. L., Dholakia, S., Kalra, S., Watt, J. A., Wong, C. L., & Ho, J. M.-W. (2023) · Canadian Geriatrics Journal · doi:10.5770/cgj.26.645 · Cited by 6 · see citing works
Intimate Partner Violence and Telemedicine Usage and Satisfaction Early in the COVID-19 Pandemic
Fatabhoy, M. G., Zhu, G., Lajaunie, A., Schneiderhan, J. R., & Pierce, J. (2023) · The Journal of the American Board of Family Medicine · doi:10.3122/jabfm.2023.230021r1 · Cited by 6 · see citing works
“Although COVID-19 necessitated the rapid shift to telemedicine, its early presumed success has made its continuation tenable and, in many ways, desirable.(3) Indeed, telemedicine offers increased accessibility and the potential for needed care despite potential barriers, such as limited time, lack of transportation, a…”
BackgroundFadaizadeh, L., Velayati, F., & Arab‐Zozani, M. (2024) · Healthcare Informatics Research · doi:10.4258/hir.2024.30.3.206 · Cited by 5 · see citing works
“Among them, the cohort study demonstrated superior quality compared to the cross-sectional and case-control studies.”
ResultDNN-Based Hospital Service Satisfaction Using GCNNs Learning
Song, Z., & Ma, S. (2023) · IEEE Access · doi:10.1109/access.2023.3289867 · Cited by 5 · see citing works
“After obtaining the loss value, the model updates each parameter through backpropagation to reduce the loss between the real value and the predicted value, so that the predicted value generated by the model moves closer to the real value, thereby achieving the purpose of learning [26].”
MethodAthavale, P., Wong, R. J., Satre, D. D., Monto, A., Cheung, R. C., Chen, J. Y., Batki, S. L., Ostacher, M. J., Snyder, H. R., Widiarto, B. D., et al. (2023) · Gastro Hep Advances · doi:10.1016/j.gastha.2023.11.006 · Cited by 5 · see citing works
“35,36 Moreover, a focus on management of liver disease rather than alcohol treatment within the telehepatology specialty setting or lack of linkage to addiction services may have contributed to lower use and satisfaction.”
BackgroundWaheed, M. A., Mannai, L. A., Khudadad, H., Alenbawi, J., Mansaray, M. A., & Abdulla, S. A. A. (2023) · JMIR Formative Research · doi:10.2196/42753 · Cited by 5 · see citing works
“The lack of health care workers, diversion of health care staff to COVID-19 management, cancellation of planned treatments, and risk of viral transmission during on-site patient visits have disrupted health care services [5].”
BackgroundWang, Q., Chang, W.-Y., Han, M.-M., Hu, Y.-X., Lin, S.-S., & Gu, Y.-C. (2024) · Frontiers in Public Health · doi:10.3389/fpubh.2024.1291916 · Cited by 5 · see citing works
“A retrospective survey indicated that telemedicine was found satisfactory on various outcome and the most common advantages were time saved (30).”
BackgroundTempelaar, W. M., Kozloff, N., Crawford, A. S., Voineskos, A. N., Addington, D. E., Alexander, T., Baluyut, C., Bromley, S., Brooks, S., de Freitas, L., et al. (2023) · Frontiers in Health Services · doi:10.3389/frhs.2022.995392 · Cited by 5 · see citing works
Lu, M., Crooks, R., Pricop, D. F., Cox, E., Anghelescu, B. A.-M., Hamilton, M. G., Martino, D., Bruno, V. A., Josephson, C. B., Patten, S. B., et al. (2023) · Health and Technology · doi:10.1007/s12553-023-00754-2 · Cited by 5 · see citing works
Carrillo, M. J., González-Rábago, Y., Miguel, R. G., & Bueno, M. B. (2023) · Atención Primaria · doi:10.1016/j.aprim.2023.102702 · Cited by 7 · see citing works
Medicaid Home and Community-Based Services in the Wake of the COVID-19 Pandemic
Miller, E. A., & Beauregard, L. K. (2023) · Journal of Health Politics Policy and Law · doi:10.1215/03616878-10989703 · Cited by 5 · see citing works
Virtual Care: Perspectives From Family Physicians
Ritchie, O., Koptyra, E., Marquis, L. B., Kadri, R., Laurie, A. R., Vydiswaran, V. G. V., Li, J., Brown, L. K., Veinot, T. C., Buis, L. R., et al. (2024) · Family Medicine · doi:10.22454/fammed.2024.592756 · Cited by 5 · see citing works
Dumassais, S., Grewal, K. S., Aubin, G., O’Connell, M. E., Phillips, N. A., & Wittich, W. (2024) · JMIR Formative Research · doi:10.2196/58537 · Cited by 5 · see citing works
Online conferencing platforms as operational tools by health professionals: A pilot study
Papadopoulou, E., Parlapani, E., & Αρμακόλας, Σ. Ι. (2022) · Advances in Mobile Learning Educational Research · doi:10.25082/amler.2022.01.006 · Cited by 6 · see citing works
“In the majority of the studies, online health services are well accepted by patients (Cataldo et al., 2021; Nanda & Sharma, 2021; Miller et al., 2021).”
BackgroundMethodInfluentialTelemedicine for pediatric orthopedic visits: evaluating usability and satisfaction.
Hanna, G., Siddiqui, B., Jernigan, E. A., & Edobor‐Osula, F. (2022) · PubMed · doi:10.1097/bpb.0000000000000912 · Cited by 4 · see citing works
Level of Patient Satisfaction with Quality of Primary Healthcare in Almaty During COVID-19 Pandemic
Шаки, Д. Т., Aimbetova, G. Е., Baisugurova, V., Канушина, М. А., Chegebayeva, A., Arailym, M., Merkibekov, E., & Karibayeva, I. K. (2025) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph22050804 · Cited by 4 · see citing works
“Cross-ventilation is linked to patient satisfaction because it improves air quality, temperature control, and lighting, which creates a more comfortable and pleasant environment [42].”
Ishimwe, M. C. S., Hendrie, D. V., Carey, T. A., Affandi, J. S., Ha, N. T., Critchley, S., Mushtaq, A., Anees, S., Sitou, H., Song, C. S., et al. (2025) · Journal of Multimorbidity and Comorbidity · doi:10.1177/26335565251344433 · Cited by 4 · see citing works
“10,11 Despite its potential, telehealth encounters signi fi cant challenges in rural populations.”
Interprofessional team training via telemedicine in medical and nursing education
Härgestam, M., Morian, H., & Lindgren, L. (2024) · BMC Medical Education · doi:10.1186/s12909-024-06104-8 · Cited by 5 · see citing works
“Telemedicine has seen widespread increase in usage since the start of the Covid-19 pandemic, and several studies have indicated that it leads to satisfied patients while also being cost effective [29, 30].”
BackgroundWong, A. K. C., Liu, L. Z., Wong, F. K. Y., Liang, J., Tong, D. W. K., Chan, M. L., Wong, M. K., Wong, B. C., Tang, C. Y. S., Ho, W. H., et al. (2025) · Frontiers in Digital Health · doi:10.3389/fdgth.2025.1665424 · Cited by 5 · see citing works
“Studies support the argument that patient satisfaction with telemedicine hinges on the ability to provide a truly remote, uninterrupted healthcare experience, which is particularly valuable for those managing chronic diseases (46, 48).”
Telehealth in hypertensive patients: to whom, how and for how long?
Ionov, M., & Konradi, A. (2022) · Arterial'naya Gipertenziya (Arterial Hypertension) · doi:10.18705/1607-419x-2022-28-2-108-125
Covid-19 Self-Isolation Telemedicine Service User Satisfaction in Indonesia
Wulandari, A., & Febrianti, F. (2022) · Al-sihah The Public Health Science Journal · doi:10.24252/al-sihah.v14i2.31793 · Cited by 4 · see citing works
Listorti, E., Ferrara, L., Adinolfi, A., Gerardi, M. C., Ughi, N., Tozzi, V. D., & Epis, O. M. (2023) · BMC Health Services Research · doi:10.1186/s12913-023-09575-5 · Cited by 4 · see citing works
Use of a Virtual Multi-Disciplinary Clinic for the Treatment of Post-COVID-19 Patients
Rahamim‐Cohen, D., Kertes, J., Feldblum, I., Shamir-Stein, N., & David, S. S. B. (2024) · Healthcare · doi:10.3390/healthcare12030376 · Cited by 4 · see citing works
“This is in line with the literature, which cites high levels of patient satisfaction for various types of virtual clinic [32].”
ResultTelemedicine and Neurology: A Survey of Neurology Patients in a Nigerian Tertiary Hospital
Yakubu, A. O., Olalude, O. E., Salami, M. S., Amuta, A. C., Amusa, A. O., Salaudeen, H. A., & Awoyemi, A. J. (2024) · Cureus · doi:10.7759/cureus.57916 · Cited by 4 · see citing works
Söderberg, D., Bonn, S. E., Sjöblom, L., Dahlgren, A., Muli, I., Amer‐Wåhlin, I., Bertilson, B. C., Farrokhnia, N., Hvitfeldt, H., Taloyan, M., et al. (2024) · Journal of General Internal Medicine · doi:10.1007/s11606-024-08781-z · Cited by 5 · see citing works
Dabass, J., Dabass, M., & Dabass, B. S. (2024) · Elsevier eBooks · doi:10.1016/b978-0-443-24049-2.00004-2 · Cited by 4 · see citing works
Haruna, J., Minamoto, N., Shiromaru, M., Taguchi, Y., Makino, N., Kanda, N., & Uchida, H. (2022) · Healthcare · doi:10.3390/healthcare10030518 · Cited by 4 · see citing works
“During the COVID-19 pandemic, healthcare professionals have reported that adequate infection control measures are important for reducing the risk of viral infection and patient anxiety about the virus [72].”
BackgroundLow-Tech High-Value(s) Care: No Patient Left Behind
Alkureishi, M. A., Lee, W. W., Lenti, G., Choo, Z.-Y., Benning-Shorb, J., Grob, R., Gaines, M. E., & Frankel, R. M. (2021) · The Permanente Journal · doi:10.7812/tpp/21.083 · Cited by 4 · see citing works
Wu, J.-J., Wu, C., Lee, M., Huang, C.-C., Huang, Y., & Hsu, P.-S. (2022) · Healthcare · doi:10.3390/healthcare10101965 · Cited by 4 · see citing works
“Challenges with technical issues and lack of physical examination were the main concern encountered in telemedicine [14].”
BackgroundImpact of Heart Disease History on Safety of Telemedicine Cardiac Clearance Appointments
Siegel, N. M., Lambrechts, M. J., Issa, T. Z., Karamian, B. A., Wang, J., Carter, M., Lieb, Z., Zaworski, C., Dambly, J. M., Canseco, J. A., et al. (2022) · Journal of the American Academy of Orthopaedic Surgeons · doi:10.5435/jaaos-d-22-00456 · Cited by 4 · see citing works
- Authors
- Nanda, M., & Sharma, R.
- Affiliations
- Delhi Technological University (IN)
- Corresponding author
- Sharma, Rajesh
- Venue
- Telemedicine and e-Health
- Publisher
- SAGE Publications
- Published
- 2021-12-01
- Volume
- 27
- Issue
- 12
- Pages
- 1325-1331
- ISSN
- 1530-5627 (ISSN-L)
- 1556-3669
- OpenAlex
- W3138170804
- Semantic Scholar
- ce745a7f0dd0f3e95a0ec7bcb0387f54d43d2c57
- Cited by
- 211
- References
- 65
- Citations by year
- 2026: 16 · 2025: 35 · 2024: 55 · 2023: 55 · 2022: 42 · 2021: 8
- FWCI
- 7.22
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Telemedicine Journal and e-Health (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Dentistry › General Dentistry › Dental Research and COVID-19
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- telemedicine, patient satisfaction, patient experience, COVID-19 pandemic, virtual care, telehealth adoption, barriers to telehealth, physician-patient communication, health care access, cost efficiency, data privacy, telehealth reimbursement
- MeSH terms
- COVID-19, SARS-CoV-2, Humans, Reproducibility of Results, Patient Satisfaction, Telemedicine, Pandemics
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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