A systematic review of satisfaction with teledermatology
Abstract
Background: The two most commonly used modalities of teledermatology (TD) are store-and-forward (SF) and live–interactive (LI) TD. Existing studies have not compared these tools with respect to patient and provider satisfaction. Objective: To systematically review all published studies of patient and provider satisfaction with SF and LI TD. Methods: PubMed, EMBASE, and Cochrane databases were systematically searched for studies on provider or patient satisfaction with SF or LI TD between January 2000 and June 2016. Results: Forty eligible studies were identified: 32 with SF TD, 10 with LI TD, and 2 evaluating both. With SF TD, 96% of studies assessing patient satisfaction and 82% of studies assessing provider satisfaction demonstrated satisfaction ( n = 24 and 17, respectively). With LI TD, 89% of studies assessing patient satisfaction and all studies assessing provider satisfaction revealed satisfaction (n = 9 and 6, respectively). Conclusion: Patients and providers are satisfied with both SF and LI TD. Studies assessing satisfaction with LI have not been conducted in recent years, and have only been conducted in limited geographic patient populations. Further research assessing satisfaction with TD will help address any dissatisfaction with its uses and allow for increased support and funding of future programmes.
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Store-and-forward teledermatology is well-accepted by patients and caregivers.
“Store-and-forward teledermatology is well-accepted by patients and caregivers [59,69,70].”
From Use of Smartphones for Early Detection of Melanoma: Systematic Review (2018) · cites this paper as [70]
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- Authors
- Mounessa, J. S., Chapman, S., Braunberger, T., Qin, R., Lipoff, J. B., Dellavalle, R. P., & Dunnick, C. A.
- Affiliations
- University of Colorado Anschutz (US)
- Michigan State University (US)
- University of North Dakota (US)
- Duke University (US)
- University of Pennsylvania (US)
- Colorado School of Public Health (US)
- VA Eastern Colorado Health Care System (US)
- Corresponding author
- Dunnick, Cory A
- ORCID
- Venue
- Journal of Telemedicine and Telecare
- Publisher
- SAGE Publications
- Published
- 2017-03-28
- Volume
- 24
- Issue
- 4
- Pages
- 263-270
- ISSN
- 1357-633X (ISSN-L)
- 1758-1109
- OpenAlex
- W2601554386
- Semantic Scholar
- e847815b55abe694ac3f5662d6292455106b3a40
- Cited by
- 111
- References
- 56
- Citations by year
- 2026: 4 · 2025: 3 · 2024: 8 · 2023: 18 · 2022: 20 · 2021: 22 · 2020: 17 · 2019: 8 · 2018: 5 · 2017: 5
- FWCI
- 1.56
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Telemedicine and Telecare (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Healthcare Systems and Technology
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Digital Imaging in Medicine
- Keywords
- teledermatology, store-and-forward telemedicine, patient satisfaction, provider satisfaction, telemedicine acceptance
- MeSH terms
- Attitude of Health Personnel, Dermatology, Humans, Patient Satisfaction, Telemedicine
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