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Computer Proficiency Questionnaire: Assessing Low and High Computer Proficient Seniors

Open access
Boot, Walter R., Charness, Neil, Czaja, Sara J., Sharit, Joseph, Rogers, Wendy A., Fisk, Arthur D., Mitzner, Tracy, Lee, Chin Chin, Nair, Sankaran·2015·The Gerontologist

Abstract

PURPOSE OF THE STUDY: Computers and the Internet have the potential to enrich the lives of seniors and aid in the performance of important tasks required for independent living. A prerequisite for reaping these benefits is having the skills needed to use these systems, which is highly dependent on proper training. One prerequisite for efficient and effective training is being able to gauge current levels of proficiency. We developed a new measure (the Computer Proficiency Questionnaire, or CPQ) to measure computer proficiency in the domains of computer basics, printing, communication, Internet, calendaring software, and multimedia use. Our aim was to develop a measure appropriate for individuals with a wide range of proficiencies from noncomputer users to extremely skilled users. DESIGN AND METHODS: To assess the reliability and validity of the CPQ, a diverse sample of older adults, including 276 older adults with no or minimal computer experience, was recruited and asked to complete the CPQ. RESULTS: The CPQ demonstrated excellent reliability (Cronbach's α = .98), with subscale reliabilities ranging from .86 to .97. Age, computer use, and general technology use all predicted CPQ scores. Factor analysis revealed three main factors of proficiency related to Internet and e-mail use; communication and calendaring; and computer basics. Based on our findings, we also developed a short-form CPQ (CPQ-12) with similar properties but 21 fewer questions. IMPLICATIONS: The CPQ and CPQ-12 are useful tools to gauge computer proficiency for training and research purposes, even among low computer proficient older adults.

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Research works printed but not linked: 13

  1. 2008, Development and validation of a computer expertise questionnaire for older adults, Behaviour & Information Technology, 27, 89, 10.1080/01449290701760633 · DOI
  2. 2002, An assessment of basic computer proficiency among active internet users: Test construction, calibration, antecedents and consequences, Journal of Educational and Behavioral Statistics, 27, 237, 10.3102/10769986027003237 · DOI
  3. 2009, Aging and information technology use potential and barriers, Current Directions in Psychological Science, 18, 253, 10.1111/j.1467-8721.2009.01647.x · DOI · Paper page
  4. 2006, Computer and Technology Experience Questionnaire. CREATE Technical Report CREATE-2006-03
  5. 2012, Designing training and instructional programs for older adults
  6. 1993, A practical research tool for assessing ability to use computers: The computer ability survey (CAS), Journal of Research on Computing in Education, 26, 16, 10.1080/08886504.1993.10782074 · DOI
  7. 2008, The coming acceleration of global population ageing, Nature, 451, 716, 10.1038/nature06516 · DOI · Paper page
  8. 2004, When do older adults consider the internet? An exploratory study of benefit perception, Gerontechnology, 3, 89
  9. 2006, Older adults’ motivated choice for technological innovation: Evidence for benefit-driven selectivity, Psychology and Aging, 21, 190, 10.1037/0882-7974.21.1.190 · DOI · Paper page
  10. 2010, Older adults talk technology: Technology usage and attitudes, Computers in Human Behavior, 26, 1710, 10.1016/j.chb.2010.06.020 · DOI · Paper page
  11. 2008, Older adults’ training preferences for learning to use technology, 2047
  12. 1996, A survey of automatic teller machine usage across the adult life span, Human Factors, 38, 156, 10.1518/001872096778940723 · DOI
  13. 2008, The computer literacy scale (CLS) for older adults–development and validation, Mensch & Computer, 7

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Metadata

Authors
Boot, W. R., Charness, N., Czaja, S. J., Sharit, J., Rogers, W. A., Fisk, A. D., Mitzner, T., Lee, C. C., & Nair, S.
Venue
The Gerontologist
Published
2013-10-09
Volume
55
Issue
3
Pages
404-411
ISSN
  • 0016-9013 (ISSN-L)
  • 1758-5341
OpenAlex
W2051865918
Cited by
229
References
4
FWCI
22.94
Type
journal article
Language
en
Open access
bronze

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CoChat. (2026). Citation check: Computer Proficiency Questionnaire: Assessing Low and High Computer Proficient Seniors. https://app.cochat.ai/papers/10.1093/geront/gnt117
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Boot, W. R., Charness, N., Czaja, S. J., Sharit, J., Rogers, W. A., Fisk, A. D., Mitzner, T., Lee, C. C., & Nair, S. (2015). Computer Proficiency Questionnaire: Assessing Low and High Computer Proficient Seniors. The Gerontologist. https://doi.org/10.1093/geront/gnt117

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